Hello, Hakan Osman,

Please accept our apologies for the delayed response. We are pleased to hear that you have resolved the question.

Kind Regards,
8theme team

Hello, Ekomatbaa,

Thank you for letting us know.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Turbo121,

We have not received a response from you regarding our previous communication. To facilitate further discussion, we are providing an example of the code below, that can be added in Theme Options > Theme custom CSS > Mobile:

.products-grid .product {
    width: 33.33% !important;
}
.products-grid .product:nth-child(2n+1) {
	clear: none !important;
}
.products-grid .product.product:nth-child(3n+1) {
	clear: both !important;
}

Or
If you wish to display a specific number of products on different devices on your shop page, we recommend using the XStore product archive builder. This tool allows you to create a custom layout and set the number of product columns you wish to display on the archive pages using Elementor.
Please refer to the attached image for further clarification.
https://imgur.com/eet9FJY
We also encourage you to read and follow the steps outlined in our theme documentation for a more comprehensive guide – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

Hello, @Kombajn88,

We fixed the fatal error but you should use such ecommerce widgets only on archive product pages. In your case you are building simple page that’s why you had fatal error in one of widgets according to the fact shop queries were not loaded.

Best Regards,
8Theme’s Team

Hello, Link&Grow,

Thank you for the URL of the product.
Please provide FTP access, I will ask our dev team to check more deeply what can be done to help you.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

As a temporary solution, you can select the default value here for size – https://prnt.sc/O3YjrGm3EoUw

Kind Regards,
8theme team

Hello, Ziga32,

This menu https://imgur.com/d2NJfuZ uses our additional custom options for images, but it looks like the default menu element https://prnt.sc/YcCTeNx9aFP1 can’t show such custom menu content correctly, unfortunately.
As a workaround, Icon Boxes can be used in the static block – https://prnt.sc/yVzVYnnxqLMB > https://prnt.sc/yBKWLjGVY2cC

Best Regards,
8Theme’s Team

Hello, Adam,

Thank you for your response.

1/ Fixed for you and the fix will be included in the next theme update also.

5/ We have advised the use of custom code after verifying that there is no quick global solution available at this time. Implementing changes to the code without thorough consideration could potentially cause issues. Our developers have been informed of your request, and as soon as a safe solution is identified, it will be incorporated into an upcoming update. However, please be aware that this may not occur in the near future, as we currently have a significant number of tasks at hand.
We hope for your understanding.

6/ We estimate a 90% likelihood that it will not function in any capacity. Similarly, we anticipate that other plugins may experience the same issue. Here are the solutions we can offer at this time:
1. Utilize a popular email service.
2. Alternatively, disable our email builder.
3. As another option, you may submit a request for the addition of compatibility for the email builder with display functionality in Outlook and Apple Cloud – https://www.8theme.com/taskboard/

Best Regards,
8Theme’s Team

Hello, Ziga32,

We appreciate your prompt response.

Please close the static block editor https://prnt.sc/WZvo6nset_P5 so we can check your settings.

Best Regards,
8Theme’s Team

Hello, Pawel,

Thank you for reaching out to us. We understand that you’ve installed our theme but are experiencing issues with activating the XStore Core despite meeting all system requirements. We apologize for any inconvenience this may have caused.

To assist you effectively, could you please provide us with temporary wp-admin access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

We are committed to helping you resolve this issue as quickly as possible. Please reply to this message with the requested information, and we will get back to you promptly.

Best Regards,
8Theme’s Team

Hello, Diana Nikolova,

We appreciate your prompt response.

Please check now.

Kind Regards,
8theme team

Hello, Bachlr,

Please check the private content of our response.

Best Regards,
8Theme’s Team

Hello, Stratos Lightform,

Thank you for reaching out to us with your concerns. We understand that you are experiencing several issues with your website, and we are here to assist you in resolving them. Please find the solutions to your problems below:

1/ To increase the size of the logo in the header, you can usually adjust this within your theme’s customization settings – https://prnt.sc/WsquNSVcMIie

2/ You can simply fix it by editing settings via Theme Options > Header Builder – https://prnt.sc/3R6VR5PBWJ1f

3/ Fixed – https://prnt.sc/gZBWO0N_aqPO (Theme Options > Header Builder > Account).

4/ Edit page using elements > settings of the element > disable lazy loading here https://prnt.sc/emWj4LwFV-80 and here https://prnt.sc/73d5aGdLHv8B

5/ We’ve checked the adding to cart on your site and it is not slow. What browser do you use? Could you record a video of the problem?

6/ Loco translate > Plugins > XStore Core > edit translation > find and translate strings.

7/ Theme Options > Footer > Footer Styling > Text Color Scheme.

We trust that the information provided will be of significant assistance to you.

If you have new questions, please post them via new threads – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Kind Regards,
8theme team

Hello, Ekomatbaa,

As we can see you changed access for admin and vendor. Please provide us the correct credentials one more time.
Also, provide URLs of appropriate pages to your screenshots.

Kind Regards,
8theme team

Hello, @thibaultcomte,

Thank you for getting in touch with us.

The mentioned way is about Theme Options only.

If you have questions about full site migration we would recommend contacting the hosting provider, because, as a rule, hosting support helps with this. Site migration is not related to the theme, so we don’t have any detailed suggestions. Some of our customers use the Duplicator plugin.

Kind Regards,
8theme team

Hello, Abhishek,

Thank you for reaching out to us with your concerns. We appreciate you bringing these issues to our attention and we’re here to assist you.
What is URL of your site?

1/ Please record a video of the mentioned behavior and describe the desired result in more detail.
Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ Provide temporary wp-admin access, so we can check your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team