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Variation swatches out of stock working on shop page but not on single product

This topic has 27 replies, 2 voices, and was last updated 4 months ago ago by Rose Tyler

mirko

Participant

November 9, 2023 at 23:36

Hi i have a problem, i ve selected attribute for variation swatches and i ve got to show me up the out of stock item, so on product page it’s gose perfectly it’ only shows the avalible product and give a cross to unavalible but on single product page, depends on which attribute u press, thay come un and then give the message out of stock, but as for the page shop it should be not visible and not cliccable

#373231 Copied Theme version: 9.2

26 Answers

Rose Tyler

Support staff

November 10, 2023 at 08:56

Hello, Mirko,

Thank you for reaching out to us with your concern.

We kindly request you to activate the “Hide out of stock items from the catalog” option. You can find this option by navigating to WooCommerce > Settings > Products > Inventory.

Kind Regards,
8theme team

#373262 Copied

mirko

Participant

November 10, 2023 at 10:56

I ve already tried that way, it goes oki but i cannot find the out of stock product, so i would like to see the out of stock and that the variation swatches works like it works on the shop page or on quick view, so to make it clear only on the single product page it gives that kind of problem.
Waiting for a solution
Thanks

#373283 Copied

Rose Tyler

Support staff

November 10, 2023 at 13:22

Hello, Mirko,

Please provide URL of the variable product single product page, so we can take a closer look.

Also, provide temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#373331 Copied

mirko

Participant

November 10, 2023 at 17:36

here we go, i ve sent you access that you recquested and Link where to check the problem.

Waiting your kind response

Please contact administrator
for this information.

#373398 Copied

mirko

Participant

November 10, 2023 at 17:40

The correct FTP Access

Please contact administrator
for this information.

#373399 Copied

mirko

Participant

November 11, 2023 at 11:00

Any News ?

#373439 Copied

mirko

Participant

November 12, 2023 at 09:51

Still waiting for a solution, I haven’t received any answer back any more and some days are passed. Please get back to me to solve the problem, i d like to have that sorted. Thaks

#373489 Copied

Rose Tyler

Support staff

November 12, 2023 at 10:59

Hello, Mirko,

Sorry for the delay in aswering.

Our reply time may vary depending on the number of requests and is up to 24 hours Monday-Friday and up to 48 hours on weekends. But is usually faster than that. Our developers team will be available after the weekend only.

We can’t connect to FTP – https://prnt.sc/VS1mxgVfdmzG . Please provide the correct credentials.

Kind Regards,
8theme team

#373502 Copied

mirko

Participant

November 12, 2023 at 12:20

Sorry correct one FTP

Please contact administrator
for this information.

#373510 Copied

Rose Tyler

Support staff

November 12, 2023 at 13:59

Hello, Mirko,

We appreciate your prompt response.

Please enable Use Alternative Stock Logic in Customizer -> Shop elements -> Shop elements -> Variation Swatches, and check how it works then.

Kind Regards,
8theme team

#373514 Copied

mirko

Participant

November 12, 2023 at 15:35

The alternative Stock Logic is already enabled, but doesn’t work.

#373520 Copied

mirko

Participant

November 13, 2023 at 16:03

Afternoon, i’ve first opened the topic on 9th of Novembe, I was answered yesterday before even having checked the web site, becouse was asked me to enable an option that was alrady enabled. I Have asked for another thing and been told that was about customization so the theam developer soon answer me giving the price of 60 $ per hour, analizing the problem.

So explain me what is paid the support for if we have this resoult and now i’m talking about this topic, repeat opend on 9 and still waiting for an accurate answere looking closer at the problem.

#373632 Copied

Rose Tyler

Support staff

November 13, 2023 at 23:28

Hello, Mirko,

We sincerely apologize for the delay in responding to your concerns. We understand that waiting for a resolution can be frustrating, and we appreciate your patience.

Upon reviewing your request, we have made the necessary changes to the script file located at:
/wp-content/themes/xstore-child/js/scripts.js

We encourage you to check the website now to see if the adjustments meet your requirements.

Kind Regards,
8theme team

#373656 Copied

mirko

Participant

November 13, 2023 at 23:39

It is still not working properly, you can try just pressing on any flavour, and all the flavours become selectable. So the correct way is like the quick view, in that section is responding as it should

#373657 Copied

Rose Tyler

Support staff

November 14, 2023 at 13:16

Hello, Mirko,

Our team is currently handling a high volume of work, we sincerely apologize for delay in answering.

Our development team has conducted a thorough review of the situation and has dedicated a significant amount of time in search of a solution. Unfortunately, at this time, we have not been able to devise a fix that would be up to our coding standards and do not cause potential conflicts.
We understand this may be disappointing, and as an alternative, we would like to suggest the following option – https://prnt.sc/N6ANZMC2VkM_
If this solution does not meet your needs, as you already mentioned, and you prefer not to wait longer, are prepared to offer you a refund – https://themeforest.net/refund_requests/new
We apologize for any inconvenience this may have caused and appreciate your understanding.

Kind Regards,
8theme team

#373729 Copied

mirko

Participant

November 15, 2023 at 21:48

How long should it take to have that sorted?

#373858 Copied

Rose Tyler

Support staff

November 16, 2023 at 08:18

Hello, Mirko,

As I have previously advised, the implementation of the requested change will take some time, and I am unable to provide a precise timeline. The process will not be swift due to the presence of tasks with higher urgency, and to properly incorporate this minor modification, numerous adjustments will be necessary. These changes have the potential to impact other aspects of the system for different users, especially when considering a global solution for updates.

Therefore, we kindly request your patience and understanding. If you are unable to wait for a period ranging from several weeks to a few months, I regret to inform you that I cannot specify when we will be able to address this issue. Our offer for a refund remains valid.

As an alternative, you may choose to disable our theme’s variation swatches through the theme options and use an additional third-party plugin. However, please be aware that we will not be able to provide support in this case.

Thank you for your cooperation.

Kind Regards,
8theme team

#373874 Copied

Rose Tyler

Support staff

November 21, 2023 at 10:30

Hello, Mirko,

We are pleased to inform you that we have successfully implemented custom code within your child theme https://prnt.sc/7zGRy3GUfktD . We kindly request that you clear your cache and proceed to evaluate the functionality of the product variations in various combinations.

Should the results meet your satisfaction, we will proceed with integrating this solution into the forthcoming theme update.

We appreciate your cooperation and look forward to your feedback.

Kind Regards,
8theme team

#374277 Copied

mirko

Participant

November 21, 2023 at 10:42

That’s brilliant 🫶🫶 just as i should work. Well Done

#374279 Copied
Tagged: out of stock wordpress, single product page issues, stock management wordpress woocommerce, variation swatches woocommerce, woocommerce themes troubleshooting, woocommerce variation swatches problem
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