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After I edit a product/post with Elementor PRO and public product/post it redirects me to the cart

This topic has 8 replies, 3 voices, and was last updated 5 months, 3 weeks ago ago by Rose Tyler

adamotounelte

Participant

November 11, 2023 at 11:51

After I edit a product/post with Elementor PRO and public product/post it redirects me to the cart

Please, contact administrator
for this information.

#373444 Copied Theme version: 9.2.3 WooCommerce version: Version 8.2.2

7 Answers

Tony Rodriguez

Support staff

November 11, 2023 at 12:02

Hello, @adamotounelte,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ Please record a video of the problem for a better understanding and show steps in the video which steps we follow to see the problem on your site. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

3/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

Your cooperation in this matter will enable us to address your concerns promptly and accurately.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#373445 Copied

adamotounelte

Participant

November 11, 2023 at 12:30

I have already done this, both myself and the people from Elementor. The problem seems to be with your theme.

Please contact administrator
for this information.

#373446 Copied

Tony Rodriguez

Support staff

November 11, 2023 at 13:37

Hello, @adamotounelte,

We appreciate your submission of the video illustrating the issue, as well as the provision of wp-admin access credentials.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Kind regards,
The 8Theme Team

#373451 Copied

adamotounelte

Participant

November 11, 2023 at 14:09

Tho homepage is broken after your access

Please contact administrator
for this information.

#373453 Copied

Rose Tyler

Support staff

November 12, 2023 at 13:53

Hello, @adamotounelte,

Tony Rodriguez did not make any changes to your site, he just sent a list of suggestions.
As we can see, the Home page is not broken. It seems you solved it.

About the redirect, we’ve disabled this option – https://prnt.sc/kGRghLVzmXki Please check now.

Best Regards,
The 8Theme Team

#373513 Copied

adamotounelte

Participant

November 13, 2023 at 07:21

That’s right, I solved the problem with the backup.

Please contact administrator
for this information.

#373575 Copied

Rose Tyler

Support staff

November 13, 2023 at 13:18

Hello, @adamotounelte,

We use WP Rocket on our demos, so XStore is compatible with it, but it doesn’t mean that all options of the plugin can be enabled at once, because conflicts are possible depending of settings in Theme Options > Speed Optimization and plugins (and their options) that you are using on the site.
Here are examples of settings from one of our demos –
https://gyazo.com/e95ac59fe4d0b6b5e8bcf67a1cb6881d
https://gyazo.com/da84163cee8d36623081657bfd01f482 https://gyazo.com/268498dd61e0a6205006b7c315488caa
https://gyazo.com/9eb09280e91c6c57bd9d623997434657
https://gyazo.com/28482f528a2b36d6ad1d309cb3ad6d13

Best Regards,
The 8Theme Team

#373610 Copied
Tagged: elementor pro editing issue, elementor pro woocommerce fixes, fix cart redirection in woocommerce, post-publish redirection woocommerce, product/post redirection after editing, troubleshooting elementor pro in woocommerce, wordpress woocommerce redirect problem
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After I edit a product/post with Elementor PRO and public product/post it redirects me to the cart

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