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Elementor editor is loading infinitely pls help

This topic has 11 replies, 3 voices, and was last updated 5 months, 2 weeks ago ago by Rose Tyler

Pawel

Participant

November 11, 2023 at 15:23

Hi we check memory limit on our website and its really high so its nother reason why Elementor editor is loading infinitely. Could you please help me.

Please, contact administrator
for this information.

#373458 Copied Theme version: 9.1.12

10 Answers

Rose Tyler

Support staff

November 12, 2023 at 09:03

Hello, Pawel,

Thank you for getting in touch with us.

https://prnt.sc/4uB3adO0BHl8 We are facing a 503 error and we can’t see your site. 503 Service Unavailable – this server error response code indicates that the server is not ready to handle the request. Common causes are a server that is down for maintenance or that is overloaded. Please contact your hosting provider and ask for assistance from their side.

Kind Regards,
8theme team

#373479 Copied

Pawel

Participant

November 12, 2023 at 16:04

Now its working you can check

Please contact administrator
for this information.

#373526 Copied

Rose Tyler

Support staff

November 12, 2023 at 16:23

Hello, Pawel,

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

2/ Try to downgrade the PHP version to 8.0.

Kind Regards,
8theme team

#373532 Copied

Pawel

Participant

November 12, 2023 at 20:43

You can login now there is no more 505 error but the Elementor is still not working

#373563 Copied

Tony Rodriguez

Support staff

November 13, 2023 at 07:19

Hello, @Pawel,

We hope this message finds you well. To address your concern, we kindly ask that you adhere to the instructions provided.

1/ We kindly request you to read and adhere to the instructions provided in the official Elementor article, which can be accessed via the following link: https://elementor.com/help/elementor-widget-panel-not-loading/

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We trust that you will find this information useful. Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

#373574 Copied

Pawel

Participant

November 13, 2023 at 16:02

Hello
We check all plugins and themes and Elementor starts working corretly only with disabled Xstore Theme so this is the problem. Could you fix it? Thx

#373630 Copied

Rose Tyler

Support staff

November 14, 2023 at 08:39

Hello, @Pawel,

Thank you for your response.

Please provide FTP access, so we can check the problem more deeply.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Also, we can see that disabling the Elementor Pro plugin solves the problem. Please contact support for the plugin too.

Best Regards,
8Theme’s Team.

#373685 Copied

Pawel

Participant

November 14, 2023 at 09:15

here you have FTP

Please contact administrator
for this information.

#373692 Copied

Rose Tyler

Support staff

November 14, 2023 at 09:53

Hello, @Pawel,

We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
Please be patient and do not change access.

Kind Regards,
8theme team

#373699 Copied

Rose Tyler

Support staff

November 14, 2023 at 16:11

Hello, @Pawel,

We can see a few errors https://prnt.sc/3oJH_I5N01DJ https://prnt.sc/7EovvosIT5Vp
We noticed that after deactivation of the Elementor PRO plugin, everything loads correctly → https://prnt.sc/iwn8jniv-diB so we recommend you to contact the plugin https://prnt.sc/nPdf8CEC_9nZ or try to install their previous version and check again. Seems like they released an update with some issue → https://prnt.sc/2KyNytosQKLD

Best Regards,
8Theme’s Team.

#373754 Copied
Tagged: elementor infinite loading wordpress, fix elementor loading issue, help for elementor infinite load, resolve woocommerce elementor problems, woocommerce theme elementor issue, wordpress elementor loading error solution
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