after the WP update on ver 6.4.1, the XStore theme crash .
Thank you for reaching out to us. We are sorry to hear that you are experiencing issues with the XStore theme after updating to WordPress version 6.4.1.
We did this update on our test sites and did not find any problems.
Please provide temporary wp-admin access, so we can check your site settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
Please send us the requested information. Our team is ready to help you get your site up and running smoothly again.
Please find below the login details :
We appreciate your cooperation in granting us access to your website’s wp-admin. We are pleased to inform you that the issue you were experiencing has been successfully resolved. To ensure the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.
Our team has activated the necessary page builder plugin, Elementor, on your website. This action was crucial in addressing the problem you faced. With Elementor now enabled, you have the flexibility to customize your site using the XStore theme according to your specific needs.
Should you require any further assistance or have additional questions, please do not hesitate to reach out.
The 8Theme Team
We’ve tried with active Elementro Pro before opening this ticket support, but no luck at all. Can I have an explanation of what was the problem?
Thank you for contacting us and for using XStore.
We can’t log in to your site right now.
Elementor, not Pro version, is a required plugin in case the content of pages was created using this plugin, so we would not recommend you disable it.
If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
You must be logged in to reply to this topic.Log in/Sign up
One standard license is valid only for 1 project. Running multiple projects on a single license is a copyright violation.