Hello, thibaultcomte,

Thank you for reaching out to us with your concern regarding the mega menu static block. We understand how important it is for your edits to be reflected accurately on your website.

To assist you effectively, could you please provide us with the following information:
– URL of site and temporary wp-admin access.

We appreciate your cooperation.

Best Regards,
8Theme’s Team

Hello, WeMee Store,

We are writing to express our gratitude for your swift response to our previous communication.

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether. We trust this update clarifies the situation.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-gg1Ft71z8a. Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

Furthermore, we invite you to inform us of any additional elements you require. Upon receiving your request, we will promptly supply the corresponding files on an individual basis.

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

Best Regards,
8Theme’s Team

Hello, Mirko,

We appreciate your prompt response.

We kindly request that you utilize an SEO plugin to incorporate the required Open Graph (OG) image and OG description to your website’s pages, posts, and products. We suggest you consider the Yoast SEO plugin as an option.

Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following tool: https://developers.facebook.com/tools/debug/sharing/

We trust that you will find this guidance beneficial.

Kind Regards,
8theme team

Hello,

Thank you for getting in touch with us.

Are you referring to a demonstration description of the product?

Kind Regards,
8theme team

Hello, Qmes6871,

You’re welcome!

We are pleased to inform you that we have successfully disabled third-party plugins and installed the child theme available at https://www.8theme.com/downloads/. Subsequently, we removed the previous demo content, as shown here: https://prnt.sc/cowkV4pOF4fX, and proceeded to import the new content. Following these updates, we have reactivated the plugins.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, MAHDAR,

The issue has been resolved. Kindly verify at your earliest convenience.

Best Regards,
8Theme’s Team

Hello, ProdbyDaan,

We regret to inform you that the option is available in the following screenshot: https://prnt.sc/O-F9qN-8YgAW is currently not compatible with XStore. As a result, we kindly request that you either refrain from enabling this feature or submit a request for its potential development on our roadmap page at: https://www.8theme.com/roadmap/ Dev team implements most voted requests first so it needs some time to understand if the request is really vital for many customers or just one-person needed.

We apologize for any inconvenience this may cause and appreciate your understanding.

Kind Regards,
8theme team

Hello, Qmes6871,

We appreciate you contacting us and selecting our theme for your website.

We are pleased to inform you that we have successfully imported the demo content onto your site. We kindly ask that you review it at your earliest convenience.

Best Regards,
8Theme’s Team

Hello, Mirko,

We appreciate your assistance in providing the accurate URL for the website. In future correspondence, we kindly request that you include such details at the beginning of your message to avoid any potential confusion.

We have identified that the button you referenced (https://prnt.sc/PL8483w7e69J) was implemented using the Click to Chat plugin. For assistance with this feature, we recommend reaching out to the support team of the Click to Chat plugin, as they are best equipped to provide guidance on their product.

Additionally, we have previously requested on two occasions that you conduct a test to determine how the feature behaves with an alternative theme. This is to ascertain whether the issue you are encountering is related to our theme or is independent of it.

We appreciate your attention to these matters and look forward to your cooperation.

Best Regards,
8Theme’s Team

Hello, Despoina,

Thank you for reaching out to us with your concern. We understand that it can be quite perplexing to see your products listed multiple times in your shop when you have only added them once. We would like to assure you that we are here to help resolve this issue.

To address this matter, we kindly suggest that you navigate to the Theme Options, proceed to WooCommerce, then Shop, and finally to Products Design, where you can disable the “Variations As Simple Products (Beta)” feature.

Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

Hello Zenka,

We appreciate your prompt response and understanding.

Best Regards,
8Theme’s Team

Hello, WeMee Store,

Thank you for reaching out to us with your concern regarding the FileBird plugin.

The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.

Read detailed information about bundled plugins here – https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( http://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.

Registration of these plugins is not necessary. They will function perfectly without any need for activation.

The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.

Best Regards,
8Theme’s Team

Hello, Lew-shop,

Thank you for reaching out to us with your concern.

Could you please provide answers to the following questions:
1. When the WP Rocket plugin is disabled, does the problem persist?
2. How does it function when the default WooCommerce theme – Storefront, is activated instead of our XStore theme?

Best Regards,
8Theme’s Team

Hello, GTP,

Thank you for reaching out to us with your queries regarding the single product page.

1/ Yes, it is indeed possible to add custom elements and buttons to your product pages, such as a “Talk on WhatsApp” button. This can typically be achieved through custom coding or by using a plugin that allows for the integration of such features. If you are not familiar with coding, we recommend using a plugin or seeking assistance from a professional developer.
Alternatively, you can create static blocks with the desired content and subsequently integrate them onto the page using the Single Product Builder’s HTML elements feature.

2/ Adding variables like warranty add-ons to the cart total can also be done. This usually involves setting up product variations or using a specific plugin. We are unable to recommend a specific plugin as we have not conducted official tests with such plugins in conjunction with our theme. We advise reaching out to the WooCommerce support team https://wordpress.org/support/plugin/woocommerce/ for recommendations on a plugin that would best suit your objectives.

3/ “Product Added Notification” can be selected via Theme Options > WooCommerce > Shop > Shop page layout, but there are no additiaonl settings for this.

4/ Unfortunately, our theme does not currently offer the option you have inquired about.

We trust that the information provided will be of significant assistance to you.

Best Regards,
8Theme’s Team

Hello, Hanzla Nadeem,

We would like to inform you that the default styles for the submenu can be modified using custom CSS. The following code snippet provides an example of how you can adjust the opacity:

div.mobile-menu-content .et_b_header-menu .menu li > .nav-sublist-dropdown:not(.nav-sublist) {
    opacity: 1;
}

Additionally, we advise against the use of static blocks within the mobile menu. For optimal navigation and user experience, we recommend creating separate menus for desktop and mobile versions.

Should you require any further assistance or have any questions regarding this matter, please do not hesitate to contact us.

Best Regards,
8Theme’s Team