Broken screen after demo installation…

This topic has 4 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Rose Tyler

  • Avatar: qmes6871
    qmes6871
    Participant
    January 8, 2024 at 16:32

    The theme was activated and the demo was installed.
    After installing all the required plug-ins and meeting the specifications
    I installed a demo and it’s showing a broken screen. How do I fix it?

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2024 at 16:54

    Hello, Qmes6871,

    We appreciate you contacting us and selecting our theme for your website.

    We are pleased to inform you that we have successfully imported the demo content onto your site. We kindly ask that you review it at your earliest convenience.

    Best Regards,
    8Theme’s Team

    Avatar: qmes6871
    qmes6871
    Participant
    January 8, 2024 at 17:50

    Now that I checked, it’s working normally. Did you solve it? Can I know how you solved it?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2024 at 08:52

    Hello, Qmes6871,

    You’re welcome!

    We are pleased to inform you that we have successfully disabled third-party plugins and installed the child theme available at https://www.8theme.com/downloads/. Subsequently, we removed the previous demo content, as shown here: https://prnt.sc/cowkV4pOF4fX, and proceeded to import the new content. Following these updates, we have reactivated the plugins.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

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