Hello, Hanzla Nadeem,

You’re welcome!

Thank you for letting us know.

Best Regards,
8Theme’s Team

Hello, WebDev,

We are currently experiencing difficulties with logging in, as illustrated in the screenshot provided here: https://prnt.sc/zghnEYButVzM. It appears there may be an issue with the credentials we are using.

Could you please verify the login details on your end and furnish us with the accurate information at your earliest convenience?

Thank you for your prompt attention to this matter.

Best Regards,
8Theme’s Team

Hello, Nassan,

You’re welcome!

Upon reviewing the issue you’ve encountered, we have determined that the problem does not originate from the plugin. Instead, it appears to be related to an incorrect input of the translation text, as evidenced by the screenshots provided.

Should you require any further assistance or clarification, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello,

We would like to inform you that we have provided a response to your query on our website. You may review our reply at the following link: https://www.8theme.com/topic/probleme-de-sauvegarde-sur-mon-site-web/?view=all#post-379003

We kindly ask you to check the provided information at your earliest convenience.

Best Regards,
8Theme’s Team

Hello, MAHDAR,

We appreciate your prompt response.

Upon investigation, we have determined that the issue you are experiencing originates from the custom modifications made to the child theme files. We have observed that when the XStore parent theme is activated on your website, the problem in question is resolved.

Additionally, we have reviewed the WooCommerce > Status > Logs and identified an error related to your custom code, as evidenced by the screenshot provided: https://prnt.sc/K71jO0FRk2dK. We kindly request that you address and rectify this error within your custom code.

Please understand that as our support does not extend to custom code, we are unable to offer assistance in this matter.

We appreciate your understanding and cooperation.

Best Regards,
8Theme’s Team

Hello, lew-shop,

Thank you for reaching out to us with your inquiry about the _et_sale_counter feature.

The _et_sale_counter is a functionality designed to display a countdown timer for sale items on your website. This feature is typically used to create a sense of urgency and encourage customers to take advantage of limited-time offers. When activated, it shows the remaining time until a sale ends, which can be a powerful motivator for customers to make a purchase before the deal expires.

To assist you more efficiently, could you please clarify the specific nature of your question, the desired outcome you are seeking, and the particular page you are inquiring about?

We look forward to your response and are here to provide any further assistance you may require.

Best Regards,
8Theme’s Team

Hello, Kombajn88,

Thank you for reaching out to us.

Kindly proceed to create a translation for the XStore Core plugin using the Loco Translate > Plugins https://prnt.sc/ZKe49pQnM3TZ

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Bas Kling,

We appreciate your input and acknowledge the validity of your point. However, please note that our demonstration utilizes this particular plugin for the incorporation of the hotspot element.

Best Regards,
8Theme’s Team

Hello, ProdbyDaan,

We kindly request that you provide us with the correct wp-admin and FTP credentials once again. Additionally, could you please elaborate on the issue you are experiencing and the outcome you are aiming for? This will enable us to convey your request accurately to our development team.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us with your concern.

With the access you provided, we can’t access your dashboard. To proceed effectively, we kindly request that you adjust the user permissions to grant the administrator role. This will enable us to perform the required diagnostics and implement solutions more efficiently.

Additionally, for us to conduct a thorough examination and ensure comprehensive support, we would appreciate it if you could provide us with FTP access credentials.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, @Nassan,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site (provide temporary FTP access). This will enable us to investigate and assist you more effectively.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Please ensure that you have a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, Bas Kling,

Thank you for reaching out to us with your inquiry.

We offer a page importer tool that enables you to obtain pages from our various demonstrations. You can view the tool in action here: https://youtu.be/wkIKN2IyEZI?feature=shared.

Best Regards,
8Theme’s Team

Hello, Rosadepaz,

Thank you for contacting us and for using XStore.

Regarding your initial inquiry, it indeed pertains to the configuration settings of the WooCommerce plugin. For further assistance, we recommend that you contact their support team directly through the following link: https://wordpress.org/support/plugin/woocommerce/. Additionally, you may find their online documentation to be a valuable resource.

As for your second point, please enable the Classic Widgets Panel by navigating to Xstore > Theme Options > General. To edit widgets, you can proceed to Appearance > Widgets in your dashboard.

We trust this information is helpful to you.

Kind Regards,
8theme team

Hello, Zenka,

Thank you for reaching out to us and bringing this issue to our attention.

We kindly suggest that you implement the following custom CSS code:

.single-tribe_events  .eventlist-description {
    padding: 0px 15px;
}

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Blorax,

Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced with the sales booster feature on your website.

We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Best Regards,
8Theme’s Team