Hello, Hanzla Nadeem,

Thank you for getting in touch with us.

We would like to inform you that our support operates in accordance with specific rules, which can be found at: https://www.8theme.com/documentation/xstore/support/support/. Consequently, there are certain issues that fall outside the scope of our assistance. However, should you encounter any bugs within the theme or require consultation regarding the available settings, we would be more than happy to provide our support.

Best Regards,
8Theme’s Team

Hello, Hanzla Nadeem,

Thank you for your swift reply.

We would like to inform you that the functionality you have inquired about is not present in our demonstrations, and we confirm that such an option is not available by default.

If you have any other questions or concerns, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello, Nassan,

We would like to extend our gratitude for your swift response to our previous communication.

We have identified that the issue originated from:
https://prnt.sc/XjR_OYKnETmU
https://prnt.sc/f2ZUxIEYRbu0

Our team has diligently addressed and rectified the translation problems using Loco Translate. We kindly request that you review the functionality of the Theme Options at your earliest convenience to confirm that the solution has been successfully implemented.

Should you require any further assistance or have additional queries, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello, Hanzla Nadeem,

We kindly request that you proceed with the deletion of the specified code. Additionally, we would appreciate it if you could provide us with the URLs of the pages that display light icons on a light background.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, Hanzla Nadeem,

Thank you for reaching out to us with your concern. We understand that you’ve encountered an issue with the border color changes on your website and are looking for a more comprehensive solution.

To address the issue, we have updated the previous code for the borders as follows:

.woocommerce-page .content * {
	border-color: #000 !important; 
}

Additionally, we have noted that the color for icons on the specified buttons is derived from the following source: https://prnt.sc/MFbIFRkMDtKZ. Could you kindly confirm if you recall where this code was implemented?

We value your cooperation and look forward to your response to ensure a prompt resolution.

Best Regards,
8Theme’s Team

Hello, Simon,

We kindly request that you provide us with the URL of your website along with temporary wp-admin credentials.

Kind Regards,
8theme team

Hello, Bas Kling,

Thank you for reaching out to us with your inquiry. We appreciate your continued support and use of Xstore.

Please be assured that we maintain compatibility of Xstore with the WPBakery plugin, and you will have access to new versions of the plugin as they become available. You can download these updates from our website at the following link: https://www.8theme.com/downloads/

Please be advised that while it is possible to switch editors, doing so will necessitate the manual recreation of all content originally crafted with WPBakery if you choose to use Elementor https://elementor.com/help/ . We regret to inform you that there is no automated conversion tool available for this process.

We would like to inform you that the XStore Studio tool offers the capability to import sections from a variety of demos that utilize Elementor. For comprehensive instructions on how to utilize this feature, please refer to our documentation at the following link: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

Best Regards,
8Theme’s Team

Hello, Nadav,

Thank you for getting in touch with us.

To unregister your old domain, please follow the instructions provided in this guide: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/. Once you have completed the unregistration process, you may proceed to activate the theme on your new site.

Should you require any further assistance or have additional questions, please do not hesitate to contact us. We are here to help.

Kind Regards,
8theme team

Hello, Narcisus,

Thank you for contacting us and for using XStore.

For information regarding the AMP plugin, we kindly invite you to visit the following link: https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/.

Should you have any further inquiries or require assistance, please feel free to contact us. Our dedicated support team is at your disposal to provide any help you may need.

Kind Regards,
8theme team

Hello, Bas Kling,

Thank you for reaching out to us with your query.

Please be informed that the hotspot element for WPBakery is not available by default. To access this feature, you are required to activate the Massive Addons for WPBakery Page Builder plugin. You can do so by navigating to the ‘Plugins Installer’ under the ‘XStore’ section of your dashboard.

For further details on the interactive image feature, kindly visit the following link: https://massive.mpcthemes.net/interactive-image/

Should you require any additional assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Lew-shop,

Thank you for reaching out to us with your concerns.

We appreciate you taking the time to contact us regarding your concerns.

For future reference, we kindly request that you submit each question as a separate topic. This will help us address your concerns more efficiently. You can do so at our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ Regarding your current query, we suggest you add the following entries to the ‘Reject Cookies’ field within your caching plugin settings:

xstore_wishlist_ids
xstore_wishlist_ids_0

For more details, please refer to the following discussion on our forum: https://www.8theme.com/topic/wishlist-removed-items-reappear-after-page-reload-only-when-not-logged-in/#post-345307

2/ We would like to inquire whether the issue you are experiencing occurs when the parent theme is activated, or is it exclusive to the child theme?

Best Regards,
8Theme’s Team

Hello Zenka,

Thank you for reaching out to us with your concern.

Upon review, we have implemented the following configurations as illustrated in this screenshot: https://prnt.sc/hHWqdsxxJkdg. These settings function correctly when the Elementor Pro plugin is deactivated. However, we have observed that when the Elementor Pro plugin is active, it overrides our specified settings.

To resolve this matter effectively, we kindly suggest that you reach out to the Elementor Pro plugin’s support team for further assistance. They are better equipped to guide you through the necessary steps.

Best Regards,
8Theme’s Team

Hello Zenka,

Thank you for reaching out to us and bringing this issue to our attention.

Please make sure that the My account page is selected in WooCommerce > Settings > Advanced > Page setup.

Please do not hesitate to reach out if you have any additional questions or if there is anything else we can assist you with.

Best Regards,
8Theme’s Team

Hello, Nassan,

Thank you for reaching out to us with your concern.

We kindly request that you provide a detailed description of the issue you are encountering, as well as the actions that preceded its occurrence.

We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Best Regards,
8Theme’s Team

Hello, Seainfotech,

Thank you for reaching out to us with your request.

To add a login or register popup with OTP (One-Time Password) functionality to your site using free plugins, you can follow these steps:

1. Install a user registration plugin that supports OTP. One such plugin is “MiniOrange’s OTP Verification”. You can search for it in the WordPress plugin repository and install it directly from your WordPress dashboard.

2. Once installed, activate the plugin and navigate to its settings page to configure the OTP settings according to your requirements.

3. For the popup functionality, you can use a plugin like “Popup Maker – Popup for opt-ins, lead gen, & more”. Install and activate this plugin as well.

4. After activation, go to the Popup Maker section in your WordPress dashboard and create a new popup. Within the popup settings, you can select the option to trigger the popup on page load, which will display it to customers when they visit your site.

5. Within the popup content area, you can use the shortcode provided by the OTP plugin to insert the login/register form with OTP functionality.

6. Customize the appearance and behavior of the popup to match your site’s design and user experience preferences.

7. Test the popup on your site to ensure that it works correctly and that the OTP functionality is functioning as expected.

Please note that while the plugins mentioned are free, some features may require a premium version. Additionally, ensure that the plugins are compatible with your current WordPress version and theme (we did not test the mentioned plugins officially with XStore, so we are not responsible for their work, we just provide general info at your request).

We hope this information is helpful.

Best Regards,
8Theme’s Team