Hello, GTP,

We wish to inform you that we have already responded to your inquiry. We kindly ask that you check your email inbox as well as the spam or junk folder for our correspondence. Should you not find our response, please do not hesitate to contact us again by email (Private Content area).

Best Regards,
The 8Theme Team

Hello, Thibaultcomte,

Thank you for reaching out to us with your query.

Please insert the following code at the designated location in settings of White Label Branding plugin: https://prnt.sc/XcuHsu4LsFDQ

#wp-admin-bar-et-panel-more {
    display: none;
}

Best Regards,
8Theme’s Team

Hello, Hanzla Nadeem,

Thank you for reaching out to us with your concern.

We would like to inform you that we have updated the background color through the Header Builder in the Cart section. We kindly ask you to review the changes at your earliest convenience.

Should the modification not meet your expectations, we invite you to provide us with a more detailed description of the desired outcome.

Best Regards,
8Theme’s Team

Hello, ONOFF TECH,

We kindly request that you review the materials located in the Private Content area at your earliest convenience.

Best Regards,
8Theme’s Team

Hello, ONOFF TECH,

We hope this message finds you well.

We have encountered an issue with the access credentials provided. It appears that they are incorrect. We kindly request that you review the access details and furnish us with the accurate information at your earliest convenience.

Thank you for your prompt attention to this matter.

Best Regards,
8Theme’s Team

Hello, Zenka,

We would like to express our gratitude and kindly remind you to verify the changes, as we have already implemented all necessary updates.

Best Regards,
The 8Theme Team

Hello, ONOFF TECH,

We have noticed that we have not yet received the wp-admin access from you.
Additionally, in order to proceed with the necessary fixes on your site, we require FTP access.

We kindly ask you to provide us with the aforementioned access credentials at your earliest convenience to ensure a prompt resolution of the issues at hand.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, ONOFF TECH,

We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Best Regards,
8Theme’s Team

Hello, Creatica,

Thank you for reaching out to us with your query.

Regrettably, we must inform you that the option you are seeking is not available at this time.

If you wish a developers team can personally assist you via customization service.
To get started, please follow this link to send your request with requirements – https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

Hello, Advance Business Listing,

We appreciate your reaching out and for choosing XStore for your business needs.

To better assist you, could you please clarify the specific issue you are encountering? We kindly request that you create a new topic on our support forum at the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/. When submitting your query, please include the URL of your site along with a comprehensive description of the challenge you are experiencing.

Your cooperation is highly valued, and we eagerly anticipate your response to ensure prompt and effective support.

Kind Regards,
8theme team

Hello, Mirko,

Yes, please leave the code.

Kind Regards,
8theme team

Hello, Anastasiia,

We appreciate your prompt response, but we can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Kind Regards,
8theme team

Hello, Francesco,

Thank you for reaching out to us with your concern.

To assist you effectively, could you please provide us with the following information:
– URL of site and temporary wp-admin access.

We appreciate your cooperation.

Best Regards,
8Theme’s Team

Hello, Adipure,

Thank you for reaching out to us with your concern.

We are more than willing to assist you with the installation of the demo content. Kindly furnish us with the URL of your website along with temporary wp-admin credentials.

Best Regards,
8Theme’s Team

Hello, Mihalis,

We are writing to express our gratitude for your swift response.

Upon review, we have not identified the issue you have reported on our test sites. Therefore, we kindly request access to your website to enable us to conduct a more thorough investigation of the problem.

We look forward to your cooperation in this matter.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme Team