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Whatsapp share button single product not correct link

This topic has 8 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Rose Tyler

mirko

Participant

January 8, 2024 at 13:24

Hi i ve added solcial sharing button “whatsapp” with link on current page option, but when it opens whatsapp it gives all the text, so it should give only the exact page link. Image in gallery below to make it better understanding.

Please, contact administrator
for this information.

#379080 Copied Theme version: 9.2.5

7 Answers

Rose Tyler

Support staff

January 8, 2024 at 14:53

Hello, Mirko,

Thank you for reaching out to us with your concern.

We appreciate you contacting us regarding your issue.

Did you utilize an additional plugin to incorporate the mentioned button?

What outcome do you observe when it is activated Storefront theme (not XStore)?

Please provide a link to your website along with temporary wp-admin access so that we may further assist you.

Best Regards,
8Theme’s Team

#379091 Copied

mirko

Participant

January 8, 2024 at 15:00

Not addictional plugin.

Please contact administrator
for this information.

#379092 Copied

Rose Tyler

Support staff

January 8, 2024 at 15:31

Hello, Mirko,

We are reaching out to request further information regarding the operation of the Storefront theme. Could you please provide us with a detailed explanation of its functionalities?

Additionally, we are currently experiencing difficulties accessing the wp-admin panel with the credentials provided. To proceed with our tasks effectively, we require the correct wp-admin access details.

We appreciate your prompt attention to these matters and look forward to your response.

Best Regards,
8Theme’s Team

#379103 Copied

mirko

Participant

January 8, 2024 at 16:02

I ve tried the access details amd thei re working Fine

Please contact administrator
for this information.

#379111 Copied

Rose Tyler

Support staff

January 8, 2024 at 16:36

Hello, Mirko,

We appreciate your assistance in providing the accurate URL for the website. In future correspondence, we kindly request that you include such details at the beginning of your message to avoid any potential confusion.

We have identified that the button you referenced (https://prnt.sc/PL8483w7e69J) was implemented using the Click to Chat plugin. For assistance with this feature, we recommend reaching out to the support team of the Click to Chat plugin, as they are best equipped to provide guidance on their product.

Additionally, we have previously requested on two occasions that you conduct a test to determine how the feature behaves with an alternative theme. This is to ascertain whether the issue you are encountering is related to our theme or is independent of it.

We appreciate your attention to these matters and look forward to your cooperation.

Best Regards,
8Theme’s Team

#379116 Copied

mirko

Participant

January 8, 2024 at 17:09

I ll invite you to give a closer look at the problem, the button is now the one mentioned but the one that you could look in picture below. So the link shows lots of useless text it should only be the page link instead.

Please contact administrator
for this information.

#379123 Copied

Rose Tyler

Support staff

January 9, 2024 at 10:34

Hello, Mirko,

We appreciate your prompt response.

We kindly request that you utilize an SEO plugin to incorporate the required Open Graph (OG) image and OG description to your website’s pages, posts, and products. We suggest you consider the Yoast SEO plugin as an option.

Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following tool: https://developers.facebook.com/tools/debug/sharing/

We trust that you will find this guidance beneficial.

Kind Regards,
8theme team

#379212 Copied
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