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In Xstore Facing File Bird Plugin Issue - by WeMee Store

This topic has 6 replies, 2 voices, and was last updated 4 months ago ago by Rose Tyler

WeMee Store

Participant

January 8, 2024 at 13:32

Hello Team,
In Xstore we are not able to login into FILEBIRD plugin, We follow also the steps like login with envato account and approve the access still it is redirecting to same us and we need to activate that plugin very urgently, so please check

Kindly check the link to see what the issue is
https://imgur.com/kNmxxrM

#379083 Copied Theme version: YOUR VERSION V.9.2.5 WooCommerce version: Version 8.4.0

5 Answers

Rose Tyler

Support staff

January 8, 2024 at 15:13

Hello, WeMee Store,

Thank you for reaching out to us with your concern regarding the FileBird plugin.

The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.

Read detailed information about bundled plugins here – https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( http://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.

Registration of these plugins is not necessary. They will function perfectly without any need for activation.

The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.

Best Regards,
8Theme’s Team

#379096 Copied

WeMee Store

Participant

January 9, 2024 at 08:09

Thank you for your reply,
We want to use xstore elements with live copy paste feature provided by xstore theme but the issue is while we are chosing any elements in xstore and trying to use live copy feature then it is showing copied but it is not actually pasting inside our elementor page.
Will you please look into this issue because we need to use some elements very urgently for our website.

I am adding video to understand what the problem actually is:
Link – https://imgur.com/7Bx0HLM

#379188 Copied

Rose Tyler

Support staff

January 9, 2024 at 10:02

Hello, WeMee Store,

Thank you for getting in touch with us.

Please be informed that the issue will be resolved, or the functionality in question will be deactivated within the next month.

Could you please specify which particular elements or pages you are looking to import? We are prepared to send you files for the template import.

Best Regards,
8Theme’s Team

#379208 Copied

WeMee Store

Participant

January 9, 2024 at 10:24

Thank you for your reply,

Sorry to say but we didnt understand what you mean to say.

Second thing, we are redesigning the website so we cant tell you any specific elements to be import so we need access for all elements so that we can check and import as per our requirement.

So please help us to rectify this issue and grant the access for all xstore elements.

#379210 Copied

Rose Tyler

Support staff

January 9, 2024 at 11:07

Hello, WeMee Store,

We are writing to express our gratitude for your swift response to our previous communication.

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether. We trust this update clarifies the situation.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-gg1Ft71z8a. Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

Furthermore, we invite you to inform us of any additional elements you require. Upon receiving your request, we will promptly supply the corresponding files on an individual basis.

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

Best Regards,
8Theme’s Team

#379218 Copied
Tagged: file bird plugin troubleshooting, woocommerce wordpress plugin solution, woocommerce xstore file bird resolution, xstore wordpress plugin issue
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