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Infinite Scrolling Filter doesnt work correctly

This topic has 23 replies, 3 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

ProdbyDaan

Participant

September 7, 2023 at 14:43

Hello Team,

I use xStore + WooCommerce + the FilterEverything PRO Plugin.

Example: When im on my Shop site https://modernbedacht.de/produkt-kategorie/ueberdachung and set some Filters. It shows my Filtered Products. When I go to the bottom of that page where the Infinite Scrolling Filter start, it shows different Products, not them I filtered for.
Do i have to disable some xstore Settings?

The Support from FilterEverything PRO, said that this issues are known and i should install https://de.wordpress.org/plugins/load-more-products-for-woocommerce/ but with that it doesnt work too.

I must configure some selectors. Do xStore use different Selectors as shown here: https://prnt.sc/XYY3-qHPEn6Q

Best regards,
Daniel Peters

#366895 Copied Theme version: 9.1.13

22 Answers

Rose Tyler

Support staff

September 7, 2023 at 20:29

Hello, ProdbyDaan,

Thank you for getting in touch with us.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please try to use the selectors mentioned here – https://xstore.helpscoutdocs.com/article/65-woocommerce-infinite-scroll-and-ajax-pagination-settings

If this doesn’t help, provide temporary wp-admin and FTP access, so we can take a closer look at the situation on your site.

Best regards,
Daniel Peters

Please contact administrator
for this information.

#366922 Copied

ProdbyDaan

Participant

September 8, 2023 at 07:04

Hello Rose, i tried the settings but i dont think it worked.

I will provide access in private area.

Thanks 🙂

Please contact administrator
for this information.

#366944 Copied

Rose Tyler

Support staff

September 8, 2023 at 07:47

Hello, ProdbyDaan,

Thank you for your response.

We activated the Storefront theme to do some tests, but now the filters show https://prnt.sc/qHU2pI32ZjY0 Were some settings changed automatically just after activating another theme and back to XStore? Please send this question to the FilterEverything PRO plugin authors, so they fix it first.
Then provide us with FTP access, we need to check the situation with filters and products more deeply.

Best regards,
Daniel Peters

#366950 Copied

ProdbyDaan

Participant

September 8, 2023 at 07:56

`Hello Rose,

I fixed it by my self. Had Only to add in the FilterEverything PRO Settings, the HTML ID “.products-loop”.

Best regards,
Daniel Peters

Please contact administrator
for this information.

#366952 Copied

Rose Tyler

Support staff

September 8, 2023 at 08:20

Hello, ProdbyDaan,

Thank you for your response.

We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review. We anticipate getting back to you after the weekend. We apologize for the delay, as our developers are currently handling a high volume of requests.

We kindly request your patience during this time and advise against changing your access.

Kind Regards,
8theme team

#366955 Copied

Rose Tyler

Support staff

September 19, 2023 at 17:42

Hello, ProdbyDaan,

Sorry for the delay in answering.

We’ve disabled “Try to use AJAX” option https://prnt.sc/O-F9qN-8YgAW and filters work better now.

There is something in the scripts, but we can’t check it more deeply because of CDN. Could you temporarily disable CDN?

Kind Regards,
8theme team

#367908 Copied

ProdbyDaan

Participant

September 19, 2023 at 18:02

Hello Rose,

i have now temporary disabled Cloudflare CDN.
Or there more to do?

Thanks BTW.

#367913 Copied

ProdbyDaan

Participant

September 19, 2023 at 18:03

For my Pictures I use EWWW Image Optimization on its own CDN.

It can disblaed in the EWWW Settings.

Please contact administrator
for this information.

#367914 Copied

ProdbyDaan

Participant

September 20, 2023 at 11:06

Hey Rose,

can you give me an Update?
We want to go live. I need than to activate CDN again :/

Thanks 🙂

#367986 Copied

Rose Tyler

Support staff

September 20, 2023 at 13:43

Hello, ProdbyDaan,

As we can see, files are loaded via CDN still – https://prnt.sc/ySnBOjFoDCwE

Kind Regards,
8theme team

#368013 Copied

ProdbyDaan

Participant

September 20, 2023 at 13:52

Hello Rose, now it should work.
It was the EWWW Optimizer PLugin CDN.

#368015 Copied

Rose Tyler

Support staff

September 20, 2023 at 15:43

Hello, ProdbyDaan,

Fixed. Please clear cache and check now.

Kind Regards,
8theme team

#368033 Copied

ProdbyDaan

Participant

September 20, 2023 at 15:48

Great, thank you.
Will it be Updated in later Versions of your theme?
Or is it only custom for us?

Thanks!

#368034 Copied

Rose Tyler

Support staff

September 20, 2023 at 15:58

Hello, ProdbyDaan,

You’re welcome!

It will be included in the update.

Kind Regards,
8theme team

#368035 Copied

ProdbyDaan

Participant

January 6, 2024 at 18:47

Hey Rose, it looks like the issue is back again.
But I had enabled.

We’ve disabled “Try to use AJAX” option https://prnt.sc/O-F9qN-8YgAW and filters work better now.

Is there a way to get it work for AJAX Search via xStore Theme?

Via AJAX its more smoother and the website doesnt reload everytime.
Thanks

#378887 Copied

ProdbyDaan

Participant

January 7, 2024 at 13:38

Here is some code from the Plugin dev.
I don’t know if it’s the Solution.

https://filtereverything.pro/resources/typical-problems/
https://filtereverything.pro/resources/ajax-related-problems/

#378936 Copied

Rose Tyler

Support staff

January 7, 2024 at 14:29

Hello, ProdbyDaan,

We kindly request that you provide us with the correct wp-admin and FTP credentials once again. Additionally, could you please elaborate on the issue you are experiencing and the outcome you are aiming for? This will enable us to convey your request accurately to our development team.

Thank you for your cooperation.

Kind Regards,
8theme team

#378945 Copied

ProdbyDaan

Participant

January 7, 2024 at 15:57

Hello Rose,

When I select a few filters in my shop, everything works well so far. As soon as I scroll down and the next products are loaded, the filters are still selected, but the products that are displayed do not match the filter.

Please contact administrator
for this information.

#378960 Copied

Rose Tyler

Support staff

January 8, 2024 at 21:08

Hello, ProdbyDaan,

We regret to inform you that the option is available in the following screenshot: https://prnt.sc/O-F9qN-8YgAW is currently not compatible with XStore. As a result, we kindly request that you either refrain from enabling this feature or submit a request for its potential development on our roadmap page at: https://www.8theme.com/roadmap/ Dev team implements most voted requests first so it needs some time to understand if the request is really vital for many customers or just one-person needed.

We apologize for any inconvenience this may cause and appreciate your understanding.

Kind Regards,
8theme team

#379147 Copied
Tagged: e-commerce solutions, filter issues, infinite scrolling filter, troubleshooting woocommerce, woocommerce themes, wordpress, wordpress themes fixes
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Infinite Scrolling Filter doesnt work correctly

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