Infinite Scrolling Filter doesnt work correctly

This topic has 23 replies, 3 voices, and was last updated 6 months ago ago by Andrew Mitchell

  • Avatar: ProdbyDaan
    ProdbyDaan
    Participant
    September 7, 2023 at 14:43

    Hello Team,

    I use xStore + WooCommerce + the FilterEverything PRO Plugin.

    Example: When im on my Shop site https://modernbedacht.de/produkt-kategorie/ueberdachung and set some Filters. It shows my Filtered Products. When I go to the bottom of that page where the Infinite Scrolling Filter start, it shows different Products, not them I filtered for.
    Do i have to disable some xstore Settings?

    The Support from FilterEverything PRO, said that this issues are known and i should install https://de.wordpress.org/plugins/load-more-products-for-woocommerce/ but with that it doesnt work too.

    I must configure some selectors. Do xStore use different Selectors as shown here: https://prnt.sc/XYY3-qHPEn6Q

    Best regards,
    Daniel Peters

    22 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2023 at 20:29

    Hello, ProdbyDaan,

    Thank you for getting in touch with us.

    We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Please try to use the selectors mentioned here – https://xstore.helpscoutdocs.com/article/65-woocommerce-infinite-scroll-and-ajax-pagination-settings

    If this doesn’t help, provide temporary wp-admin and FTP access, so we can take a closer look at the situation on your site.

    Best regards,
    Daniel Peters

    Please contact administrator
    for this information.
    Avatar: ProdbyDaan
    ProdbyDaan
    Participant
    September 8, 2023 at 07:04

    Hello Rose, i tried the settings but i dont think it worked.

    I will provide access in private area.

    Thanks 🙂

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2023 at 07:47

    Hello, ProdbyDaan,

    Thank you for your response.

    We activated the Storefront theme to do some tests, but now the filters show https://prnt.sc/qHU2pI32ZjY0 Were some settings changed automatically just after activating another theme and back to XStore? Please send this question to the FilterEverything PRO plugin authors, so they fix it first.
    Then provide us with FTP access, we need to check the situation with filters and products more deeply.

    Best regards,
    Daniel Peters

    Avatar: ProdbyDaan
    ProdbyDaan
    Participant
    September 8, 2023 at 07:56

    `Hello Rose,

    I fixed it by my self. Had Only to add in the FilterEverything PRO Settings, the HTML ID “.products-loop”.

    Best regards,
    Daniel Peters

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2023 at 08:20

    Hello, ProdbyDaan,

    Thank you for your response.

    We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review. We anticipate getting back to you after the weekend. We apologize for the delay, as our developers are currently handling a high volume of requests.

    We kindly request your patience during this time and advise against changing your access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2023 at 17:42

    Hello, ProdbyDaan,

    Sorry for the delay in answering.

    We’ve disabled “Try to use AJAX” option https://prnt.sc/O-F9qN-8YgAW and filters work better now.

    There is something in the scripts, but we can’t check it more deeply because of CDN. Could you temporarily disable CDN?

    Kind Regards,
    8theme team

    Avatar: ProdbyDaan
    ProdbyDaan
    Participant
    September 19, 2023 at 18:02

    Hello Rose,

    i have now temporary disabled Cloudflare CDN.
    Or there more to do?

    Thanks BTW.

    Avatar: ProdbyDaan
    ProdbyDaan
    Participant
    September 19, 2023 at 18:03

    For my Pictures I use EWWW Image Optimization on its own CDN.

    It can disblaed in the EWWW Settings.

    Please contact administrator
    for this information.
    Avatar: ProdbyDaan
    ProdbyDaan
    Participant
    September 20, 2023 at 11:06

    Hey Rose,

    can you give me an Update?
    We want to go live. I need than to activate CDN again :/

    Thanks 🙂

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 13:43

    Hello, ProdbyDaan,

    As we can see, files are loaded via CDN still – https://prnt.sc/ySnBOjFoDCwE

    Kind Regards,
    8theme team

    Avatar: ProdbyDaan
    ProdbyDaan
    Participant
    September 20, 2023 at 13:52

    Hello Rose, now it should work.
    It was the EWWW Optimizer PLugin CDN.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 15:43

    Hello, ProdbyDaan,

    Fixed. Please clear cache and check now.

    Kind Regards,
    8theme team

    Avatar: ProdbyDaan
    ProdbyDaan
    Participant
    September 20, 2023 at 15:48

    Great, thank you.
    Will it be Updated in later Versions of your theme?
    Or is it only custom for us?

    Thanks!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 15:58

    Hello, ProdbyDaan,

    You’re welcome!

    It will be included in the update.

    Kind Regards,
    8theme team

    Avatar: ProdbyDaan
    ProdbyDaan
    Participant
    January 6, 2024 at 18:47

    Hey Rose, it looks like the issue is back again.
    But I had enabled.

    We’ve disabled “Try to use AJAX” option https://prnt.sc/O-F9qN-8YgAW and filters work better now.

    Is there a way to get it work for AJAX Search via xStore Theme?

    Via AJAX its more smoother and the website doesnt reload everytime.
    Thanks

    Avatar: ProdbyDaan
    ProdbyDaan
    Participant
    January 7, 2024 at 13:38

    Here is some code from the Plugin dev.
    I don’t know if it’s the Solution.

    https://filtereverything.pro/resources/typical-problems/
    https://filtereverything.pro/resources/ajax-related-problems/

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 7, 2024 at 14:29

    Hello, ProdbyDaan,

    We kindly request that you provide us with the correct wp-admin and FTP credentials once again. Additionally, could you please elaborate on the issue you are experiencing and the outcome you are aiming for? This will enable us to convey your request accurately to our development team.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: ProdbyDaan
    ProdbyDaan
    Participant
    January 7, 2024 at 15:57

    Hello Rose,

    When I select a few filters in my shop, everything works well so far. As soon as I scroll down and the next products are loaded, the filters are still selected, but the products that are displayed do not match the filter.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2024 at 21:08

    Hello, ProdbyDaan,

    We regret to inform you that the option is available in the following screenshot: https://prnt.sc/O-F9qN-8YgAW is currently not compatible with XStore. As a result, we kindly request that you either refrain from enabling this feature or submit a request for its potential development on our roadmap page at: https://www.8theme.com/roadmap/ Dev team implements most voted requests first so it needs some time to understand if the request is really vital for many customers or just one-person needed.

    We apologize for any inconvenience this may cause and appreciate your understanding.

    Kind Regards,
    8theme team

    Avatar: ProdbyDaan
    ProdbyDaan
    Participant
    January 9, 2024 at 11:55

    Hey Rose,

    it looks like it’s working.

    I seem that the Problem was:

    First i had configured the “HTML id or class of the Posts Container” with .products-loop

    But i saw in your screenshot .main-products-loop with that the filtering working fine.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2024 at 12:05

    Hello, ProdbyDaan,

    We are glad that your problem was solved.

    Kind Regards,
    8theme team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 12, 2024 at 12:15

    Dear ProdbyDaan,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

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