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Topic: Infinite Scrolling Filter doesnt work correctly

ProdbyDaan

Participant

September 7, 2023 2:43 pm

Hello Team,

I use xStore + WooCommerce + the FilterEverything PRO Plugin.

Example: When im on my Shop site https://modernbedacht.de/produkt-kategorie/ueberdachung and set some Filters. It shows my Filtered Products. When I go to the bottom of that page where the Infinite Scrolling Filter start, it shows different Products, not them I filtered for.
Do i have to disable some xstore Settings?

The Support from FilterEverything PRO, said that this issues are known and i should install https://de.wordpress.org/plugins/load-more-products-for-woocommerce/ but with that it doesnt work too.

I must configure some selectors. Do xStore use different Selectors as shown here: https://prnt.sc/XYY3-qHPEn6Q

Best regards,
Daniel Peters
Theme version: 9.1.13

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Rose Tyler

Support staff

September 7, 2023 8:29 pm

Hello, ProdbyDaan,

Thank you for getting in touch with us.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please try to use the selectors mentioned here – https://xstore.helpscoutdocs.com/article/65-woocommerce-infinite-scroll-and-ajax-pagination-settings

If this doesn’t help, provide temporary wp-admin and FTP access, so we can take a closer look at the situation on your site.

Best regards,
Daniel Peters

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support staff only.

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ProdbyDaan

Participant

September 8, 2023 7:04 am

Hello Rose, i tried the settings but i dont think it worked.

I will provide access in private area.

Thanks 🙂

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Rose Tyler

Support staff

September 8, 2023 7:47 am

Hello, ProdbyDaan,

Thank you for your response.

We activated the Storefront theme to do some tests, but now the filters show https://prnt.sc/qHU2pI32ZjY0 Were some settings changed automatically just after activating another theme and back to XStore? Please send this question to the FilterEverything PRO plugin authors, so they fix it first.
Then provide us with FTP access, we need to check the situation with filters and products more deeply.

Best regards,
Daniel Peters

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ProdbyDaan

Participant

September 8, 2023 7:56 am

`Hello Rose,

I fixed it by my self. Had Only to add in the FilterEverything PRO Settings, the HTML ID “.products-loop”.

Best regards,
Daniel Peters

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support staff only.

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Rose Tyler

Support staff

September 8, 2023 8:20 am

Hello, ProdbyDaan,

Thank you for your response.

We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review. We anticipate getting back to you after the weekend. We apologize for the delay, as our developers are currently handling a high volume of requests.

We kindly request your patience during this time and advise against changing your access.

Kind Regards,
8theme team

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Rose Tyler

Support staff

September 19, 2023 5:42 pm

Hello, ProdbyDaan,

Sorry for the delay in answering.

We’ve disabled “Try to use AJAX” option https://prnt.sc/O-F9qN-8YgAW and filters work better now.

There is something in the scripts, but we can’t check it more deeply because of CDN. Could you temporarily disable CDN?

Kind Regards,
8theme team

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ProdbyDaan

Participant

September 19, 2023 6:02 pm

Hello Rose,

i have now temporary disabled Cloudflare CDN.
Or there more to do?

Thanks BTW.

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ProdbyDaan

Participant

September 19, 2023 6:03 pm

For my Pictures I use EWWW Image Optimization on its own CDN.

It can disblaed in the EWWW Settings.

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ProdbyDaan

Participant

September 20, 2023 11:06 am

Hey Rose,

can you give me an Update?
We want to go live. I need than to activate CDN again :/

Thanks 🙂

#367986 copied to clipboard

Rose Tyler

Support staff

September 20, 2023 1:43 pm

Hello, ProdbyDaan,

As we can see, files are loaded via CDN still – https://prnt.sc/ySnBOjFoDCwE

Kind Regards,
8theme team

#368013 copied to clipboard

ProdbyDaan

Participant

September 20, 2023 1:52 pm

Hello Rose, now it should work.
It was the EWWW Optimizer PLugin CDN.

#368015 copied to clipboard

Rose Tyler

Support staff

September 20, 2023 3:43 pm

Hello, ProdbyDaan,

Fixed. Please clear cache and check now.

Kind Regards,
8theme team

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ProdbyDaan

Participant

September 20, 2023 3:48 pm

Great, thank you.
Will it be Updated in later Versions of your theme?
Or is it only custom for us?

Thanks!

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Rose Tyler

Support staff

September 20, 2023 3:58 pm

Hello, ProdbyDaan,

You’re welcome!

It will be included in the update.

Kind Regards,
8theme team

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