I cant edit multi headers other than my global header

This topic has 8 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Rose Tyler

  • Avatar: atahan
    atahan
    Participant
    January 4, 2024 at 19:25

    I am using multi headers for different language when i edit global header everything is ok but when I edit eng or tr header and save it stops working and a console error

    Uncaught TypeError: Cannot read properties of undefined (reading ‘value’)
    at Function.fg [as fromTextArea] (codemirror.min.js?ver=5.29.1-alpha-ee20357:22:31506)
    at d.codeEditor.initialize (code-editor.min.js?ver=6.4.2:2:1977)
    at HTMLDocument. (pdf-generator-admin.js:4:23)
    at e (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-polyfill-inert,regenerator-runtime,wp-polyfill,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.4.2:2:27028)
    at t (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-polyfill-inert,regenerator-runtime,wp-polyfill,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.4.2:2:27330)

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2024 at 08:54

    Hello, Atahan,

    We appreciate you reaching out to us regarding the issue you have encountered.

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: atahan
    atahan
    Participant
    January 6, 2024 at 15:48

    Hello,

    Thank you for your help here is required info about the case.

    Kind Regards,
    Atahan

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2024 at 21:11

    Hello, Atahan,

    We hope this message finds you well.

    It appears that the root cause of the current issue is related to file access permissions. As an initial step, please set the permissions to 777 for all files located within the following directory:
    /bitnami/wordpress/wp-content/uploads/xstore
    Currently, the permissions for these files are set differently, as can be seen here: https://prnt.sc/l3JN_Y4ISuIx

    Should the issue persist after this adjustment, kindly grant edit permissions for the following files:
    https://prnt.sc/Rza0jY1Atkqh
    wp-content/plugins/et-core-plugin/app/models/customizer/builder/class-customize-builder.php
    wp-content/plugins/et-core-plugin/app/models/customizer/builder/js/builder.min.js

    The error seems to be occurring because the system is unable to overwrite the style file due to insufficient permissions.

    We appreciate your prompt attention to this matter. If you require any further assistance, please do not hesitate to reach out.

    Kind Regards,
    8theme team

    Avatar: atahan
    atahan
    Participant
    January 16, 2024 at 21:37

    I give the permissions you mentioned but still got an error while editing mobile menu on multi headers error message. i want to add ‘button’ and social features to my english mobile menu

    builder.min.js?ver=6.4.2:1 Uncaught ReferenceError: action is not defined
    at Object.error (builder.min.js?ver=6.4.2:1:11619)
    at c (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-polyfill-inert,regenerator-runtime,wp-polyfill,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.4.2:2:25304)
    at Object.fireWith [as rejectWith] (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-polyfill-inert,regenerator-runtime,wp-polyfill,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.4.2:2:26053)
    at l (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-polyfill-inert,regenerator-runtime,wp-polyfill,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.4.2:2:77807)
    at XMLHttpRequest. (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-polyfill-inert,regenerator-runtime,wp-polyfill,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.4.2:2:80265)

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 17, 2024 at 12:19

    Hello, Atahan,

    We hope this message finds you well.

    1) Please grant us access to edit files – https://prnt.sc/qjU9j1DXQOw8

    Currently needed for this –
    wp-content/themes/xstore/framework/customizer/theme-options/woocommerce/shop-elements/product-stock.php

    It triggers a fatal error that may be the cause of the problem.

    Could you please grant full editing permissions for all the theme and Core plugin files? If necessary, should we request access for each individual file separately?

    2) Upon review, we have discovered modifications within the parent theme, specifically in the file:
    wp-content/themes/xstore/functions.php

    Given that there have been changes to the theme files, and potentially to the plugins as well, we are unable to assist further without a clear understanding of the extent of these modifications. It is possible that additional custom code has been introduced elsewhere.

    We kindly request that the original theme and Core plugin files be restored without any custom changes (you can download the latest versions from this page – https://www.8theme.com/downloads ). Once this is done, please verify if the issue with Header Builder persists.

    If the problem continues, we would appreciate it if you could provide the necessary permissions to edit the files in question.

    We look forward to your prompt response to resolve this matter efficiently.

    Kind Regards,
    8theme team

    Avatar: atahan
    atahan
    Participant
    January 20, 2024 at 08:53

    I gave the new permission now it is ok really thank you for this.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2024 at 13:33

    Hello, Atahan,

    We appreciate your prompt response.
    Could you kindly confirm whether all of your questions have been addressed to your satisfaction?

    Kind Regards,
    8theme team

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