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Viewing 30 posts - 65,161 through 65,190 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 09:28

    Hello,

    Sorry for the delay.

    Please update theme to the version 3.0.0.1. It’s available on ThemeForest. This version is compatible with Woocommerce 3.0.4 http://prnt.sc/f3la7m.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
    Also, update all required plugins https://www.8theme.com/download-plugins/.

    Then provide correct FTP access also.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 09:23

    Hello,

    Our latest theme version works fine with WC 3.0.4, without replacing any files. But we haven’t tested compatibility with WC 3.0.5.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 09:17

    Hello,

    I’m glad that you sorted out.
    Please use our new theme version and Woocommerce 3.0.4, also update all required plugins https://www.8theme.com/download-plugins/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 09:12

    Hello,

    Please update theme to the version 3.0.0.1. It’s available on ThemeForest. This version is compatible with WC 3.0.4 http://prnt.sc/f3la7m.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Also, update all required plugins https://www.8theme.com/download-plugins/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 09:00

    Hello,

    You can change the home page in Dashboard->Settings->Reading->Front page displays. Also, go to WooCommerce > Settings > Products > Display > set Shop Page.
    Also, update theme to the version 3.0.0.1. It’s available on ThemeForest. This version is compatible with Woocommerce 3.0.4 http://prnt.sc/f3la7m.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Also, update all required plugins https://www.8theme.com/download-plugins/ and try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check your issues.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 08:44

    Hello,

    Please add this code in Theme Options > Custom css:

    .single-product .page-heading {
        display: none;
    }

    Also, try css to change background, for example, http://prnt.sc/f3x95l, you need to change class .term-body-lotion for different categories.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 08:32

    Hello,

    As I see, you have installed default content. Is your problem solved?
    Make sure that you had activated all required plugins before content import.
    https://www.8theme.com/demo/docs/royal/#!/demo_data_installation

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 08:22

    Hello,

    Unfortunately, I can’t login to check it. Please provide us with wp-admin credentials in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 08:12

    Hello,

    Sorry for the delay.
    Please check now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 08:06

    Hello,

    Please provide the link to your site, we need it to check the problem.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 08:01

    Hello,

    Please update theme to the version 3.0.2.1. It’s available on ThemeForest.
    This version is compatible with WC 3.0.4.
    I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 07:58

    Hello,

    Thank you for using our theme!
    Unfortunately, there is no such possibility.
    You can search for some 3rd-party plugins yourself, but we don’t guarantee full compatibility with our theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 07:52

    Hello,

    You can check compatibility on ThemeForest theme changelog http://prntscr.com/f3wtie

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 07:48

    Hello,

    Sorry for the delay.
    Please check translation now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 07:30

    Hello,

    Sorry for the delay.
    The notice means that WP does not have enough permissions to write, read or execute.
    Go to Plugins and install plugins manually. Then go to Theme Option and install demo data and version https://www.8theme.com/demo/docs/royal/#!/demo_data_installation. Also, you need to find royal-child folder in theme package and upload it to /wp-content/themes/ folder.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 07:15

    Hello,

    Please change permissions to 777 for “tmp” folder in the directory /royal/framework/inc/really-simple-captcha.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2017 at 15:58

    Hello,

    You’re welcome!
    Please read more in our documentation https://www.8theme.com/demo/docs/legenda/#!/newsletters

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2017 at 15:54

    Hello,

    I’ve changed permalinks. Please check single product page now.
    Also, update Ultimate Addons for Visual Composer and WPBakery Visual Composer https://www.8theme.com/download-plugins/page/2/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2017 at 15:30

    Hello, @voddie, @oneblinkmedia,

    I’ve sent the new theme version to your registration emails.
    So, you’ll be able to update theme to version that is compatible with WC 3.0.4.
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
    Don’t forget to create backup of your files and database before starting update process!
    I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.
    Also update all required plugins https://www.8theme.com/download-plugins/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2017 at 15:18

    Hello,

    Please use this css code:

    .woocommerce-page form .form-row-wide{
          width: 100%;
          display: inline-block;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2017 at 15:05

    Hello,

    Glad to hear it.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2017 at 15:00

    Hello,

    The next theme update should be in 1-2 weeks.
    You can’t just replace files from our theme by default WC files because we made changed in files and many options won’t work if you just replace the files by original WC files. If you are interested you may read the posts how to create woocommerce theme to understand how it works.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2017 at 14:54

    Hello,

    You can use this code to hide checkout btn in the shopping cart widget:

    .shopping-cart-widget .btn.active.right {
        display: none;
    }
    .shopping-cart-widget .widget_shopping_cart_content .bottom-btn a {
        width: 100%;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2017 at 14:43

    Hello,

    Also, provide FTP access please.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2017 at 14:41

    Hello,

    Thank you for using our theme!
    Please provide us with wp-admin credentials in private content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2017 at 14:37

    Hello,

    3.2 theme version will be available soon, we are waiting for approvement from Envato. So, you’ll be able to update theme to version that is compatible with WC 3.0.4.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2017 at 14:30

    Hello,

    You can delete Product Images Width and Height in Theme Option, then go to Woocommerce > Settings > Products > Display and change Single Product Image settings. Use hard crop if you want to crop images.
    Read more there https://docs.woocommerce.com/document/fixing-blurry-product-images/
    Then regenerate thumbnails https://wordpress.org/plugins/regenerate-thumbnails/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2017 at 14:21

    Hello,

    Thank you for using our theme!
    We are glad that you sorted out. Let me know if you need any other help with our theme.
    If you mean this http://prntscr.com/f3mjkp go to edit page and change it http://prnt.sc/f3mjx3

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2017 at 14:15

    Hello,

    Please provide us with wp-admin and FTP credentials in private content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2017 at 14:11

    Hello,

    You’re welcome!
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

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    Viewing 65,190 results - 65,161 through 65,190 (of 68,220 total)
Viewing 30 posts - 65,161 through 65,190 (of 68,220 total)
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