Hello,

To manage the site width go to Theme Options > General Layout > Site width and you’ll be able to change the width of the site container https://gyazo.com/efc8ddab7e3d5f0eafcd5254961655fc Set 1366 for example and you’ll see the difference between 1170 and 1366 px. If you use any cache plugin or server cache don’t forget to clear it. Once you change the site width then product images blocks will be bigger.

Regards

Hello,

Contact your hosting provider to solve the problem with the DataBase and after that reply back, we’ll be able to proceed with the investigation of your update issue.
Also, if you have any server cache then disable till we fix the issue with update.

Regards

Hello,

Your problem was related to Start with Filter field http://prntscr.com/liby64 I have changed the slug to what you want to display and don’t see any problem with the grid element.

Regards

Hello,

We found that you are using CloudFlare. Could you sign in to allow us to clear cache after changes http://prntscr.com/li6qde ?

Problem with the single product was caused by missing bg_90.png image in /wp-content/themes/uploads/ folder because you used incorrect path when changed the bg image for the dark version http://prntscr.com/li72pd
1) Why do you use image if this is simple dark color? 2) Why did you edit dark.css template file? Editing of the template files causes problems in the future. Use child theme to change the styles.
What other changes in template CSS files did you do? Responsive problem is related to your custom.css file and width for the page wrapper https://gyazo.com/603ecf3982da56bae33885f0127335f0 but you wanted to change the background only. Why did you add all that code if you wanted to check the background? I have fixed that code but don’t see changes because of CloudFlare cache, clear it.
Also, move all the changes of the CSS rules from parent theme to child theme style.css, not all the CSS but only changes styles. For example, you want to change the bg color for the .shopping-cart-widget .widget_shopping_cart_content there is no need to copy all the styles that this selector has

.shopping-cart-widget .widget_shopping_cart_content {
  opacity: 0;
  visibility: hidden;
  -webkit-transition: 0.2s all ease-in-out;
  -moz-transition: 0.2s all ease-in-out;
  -ms-transition: 0.2s all ease-in-out;
  -o-transition: 0.2s all ease-in-out;
  transition: 0.2s all ease-in-out;
  position: absolute;
  z-index: 10001;
  right: 0;
  top: 42px;
  margin-top: 20px;
  border-top: 1px solid #f1f1f1;
  background: white;
  text-align: left;
  padding: 20px;
  width: 320px;
  -webkit-box-sizing: border-box;
  -moz-box-sizing: border-box;
  box-sizing: border-box;
  border: 1px solid #ebebeb;
  -webkit-box-shadow: 2px 2px 10px 2px rgba(0, 0, 0, 0.1);
  box-shadow: 2px 2px 10px 2px rgba(0, 0, 0, 0.1);
}

It will be enoug to change bg only into custom.css or child theme style.css
.shopping-cart-widget .widget_shopping_cart_content {background: #333333;}

Reply back after that.

Regards

Hello,

We have created Categories list staic block as an example http://prntscr.com/li6amx
Used some custom CSS to style it in the way we need http://prntscr.com/li6b4f
And added the static block shortcode into shop banner area http://prntscr.com/li6bnu , you can use static block shortcode to add the categories links to your categories top http://prntscr.com/li6cr4

Regards

Hello,

Look, it’s difficult to find the reason of the problem if we don’t know the versions of the plugins that you use, we don’t know if your existing versions of these plugins are compatible with the new version of WPBakery and don’t have access to check it.

Make sure that the Ultimate Addons plugin is 3.17.0 version, GMAPS for Visual Composer – 1.5. Contact ArexWorks Shortcodes, ArexWorks Content Types plugins author to get information about the compatibility of their plugin with WPBakery 5.5.5.

If it does not help create the temporary user for our support and provide me access to your Dashboard to check in more details because it’s difficult to help just reading your description of the problem.

Regards

Hello,

Short description does not have WPBakery Editor and the Quick view does not support its shortcodes, only simple HTML. So, you can either use html code to create columns, for example

<p>Accurate from 28 days, Turnaround time 5-7 days. Conditions that the Profile 2 STD Test package</p>
<div class="row">
<div class="col-md-6"><ul>
<li>Chlamydia</li>
<li>Gardnerella Vaginalis</li>
<li>Gonorrhoea</li>
<li>Herpes Simplex I/II</li>
</ul>
</div>
<div class="col-md-6">
<ul>
<li>Mycoplasma</li>
<li>Trichomonas Vaginalis</li>
<li>Ureaplasma</li>
</ul>
</div>
</div>

Or disable short descriptions for the Quick View http://prntscr.com/lg8sb8

Regards

Hello,

Yes, it could be. The redirect could be related to rules in .htaccess file, in your DataBase, etc.
Unfortunately, we can help you only with issues related to theme options, we don’t manage users’ installations, this is outside the scope of our support. But I can recommend you plugin that helps with moving the site to another domain – try Duplicator.

Regards

Hello,

1) What do they mean by simple CSS issue? They use the default select with the default styles. Default select dropdown can’t be styled and looks different depending on operation system (Windows, Mac OS etc), I’m using Mac and it looks in the following way https://prnt.sc/leyfbo without any blue border.

Read this post https://css-tricks.com/dropdown-default-styling/ Maybe it will explain you the situation with select in more details.

So if plugin developers have the simple solution to change the default select drop-down I’m very interested to get this.

2) We are theme developers and we are ready to help with our theme options, features. We can help you if you found bugs in our theme or when something does not work as it described in theme description. But we are not the personal developers to help customers fill the site content or change the styles according to the client’s needs. We can point the customer in the right direction but we don’t have the deal with the customization.

Regards

Hello,

Do you use server cache (Nginx cache)? Try to clear it. Because I have duplicated the home page (https://…../test-page/ ) and it looks ok, you can check. At the same time, the home page looks broken, so I suppose it’s some server cache.

Regards

Hello,

Check now, please.

Regards

Hello,

Check now, please. We have fixed this issue.

Regards

Hello,

Thank you. I passed your issue to our developers and inform you once they fix the problem.

Regards

Hello,

Yes, it’s possible but then every page requires verification if this is WC page or not and it also takes some time. I passed your proposition to our developers and they will discuss.

Regards

Hello,

We don’t have described issue on our test installation and you are the first who reported about this issue, so, I suppose problem is related to some settings or plugins that you use. Anyway, we want to help you to solve the problem. Can you, please, update theme and plugin on your site and provide me temporary Dashboard and FTP access to your site to check and help you?
Or maybe create a staging site where we’ll be able to check the issue.
Regards