Hello,

We have created Categories list staic block as an example http://prntscr.com/li6amx
Used some custom CSS to style it in the way we need http://prntscr.com/li6b4f
And added the static block shortcode into shop banner area http://prntscr.com/li6bnu , you can use static block shortcode to add the categories links to your categories top http://prntscr.com/li6cr4

Regards

Hello,

Look, it’s difficult to find the reason of the problem if we don’t know the versions of the plugins that you use, we don’t know if your existing versions of these plugins are compatible with the new version of WPBakery and don’t have access to check it.

Make sure that the Ultimate Addons plugin is 3.17.0 version, GMAPS for Visual Composer – 1.5. Contact ArexWorks Shortcodes, ArexWorks Content Types plugins author to get information about the compatibility of their plugin with WPBakery 5.5.5.

If it does not help create the temporary user for our support and provide me access to your Dashboard to check in more details because it’s difficult to help just reading your description of the problem.

Regards

Hello,

Short description does not have WPBakery Editor and the Quick view does not support its shortcodes, only simple HTML. So, you can either use html code to create columns, for example

<p>Accurate from 28 days, Turnaround time 5-7 days. Conditions that the Profile 2 STD Test package</p>
<div class="row">
<div class="col-md-6"><ul>
<li>Chlamydia</li>
<li>Gardnerella Vaginalis</li>
<li>Gonorrhoea</li>
<li>Herpes Simplex I/II</li>
</ul>
</div>
<div class="col-md-6">
<ul>
<li>Mycoplasma</li>
<li>Trichomonas Vaginalis</li>
<li>Ureaplasma</li>
</ul>
</div>
</div>

Or disable short descriptions for the Quick View http://prntscr.com/lg8sb8

Regards

Hello,

Yes, it could be. The redirect could be related to rules in .htaccess file, in your DataBase, etc.
Unfortunately, we can help you only with issues related to theme options, we don’t manage users’ installations, this is outside the scope of our support. But I can recommend you plugin that helps with moving the site to another domain – try Duplicator.

Regards

Hello,

1) What do they mean by simple CSS issue? They use the default select with the default styles. Default select dropdown can’t be styled and looks different depending on operation system (Windows, Mac OS etc), I’m using Mac and it looks in the following way https://prnt.sc/leyfbo without any blue border.

Read this post https://css-tricks.com/dropdown-default-styling/ Maybe it will explain you the situation with select in more details.

So if plugin developers have the simple solution to change the default select drop-down I’m very interested to get this.

2) We are theme developers and we are ready to help with our theme options, features. We can help you if you found bugs in our theme or when something does not work as it described in theme description. But we are not the personal developers to help customers fill the site content or change the styles according to the client’s needs. We can point the customer in the right direction but we don’t have the deal with the customization.

Regards

Hello,

Do you use server cache (Nginx cache)? Try to clear it. Because I have duplicated the home page (https://…../test-page/ ) and it looks ok, you can check. At the same time, the home page looks broken, so I suppose it’s some server cache.

Regards

Hello,

Check now, please.

Regards

Hello,

Check now, please. We have fixed this issue.

Regards

Hello,

Thank you. I passed your issue to our developers and inform you once they fix the problem.

Regards

Hello,

Yes, it’s possible but then every page requires verification if this is WC page or not and it also takes some time. I passed your proposition to our developers and they will discuss.

Regards

Hello,

We don’t have described issue on our test installation and you are the first who reported about this issue, so, I suppose problem is related to some settings or plugins that you use. Anyway, we want to help you to solve the problem. Can you, please, update theme and plugin on your site and provide me temporary Dashboard and FTP access to your site to check and help you?
Or maybe create a staging site where we’ll be able to check the issue.
Regards

Hello,

Could you, please, contact plugin author and ask what woocommerce hook do they use to add that label?
Probably they use some hook that is missing in our theme and we’ll add it but need to know which one.

Regards

Hello,

Can you provide me access to your Dashboard to check the options?

Regards

Hello,

You provided access to some cPanel but not to FTP. Please, provide me access to your FTP (FTP host, FTP username, FTP password) and we’ll check.

Regards

Hello,

1) If this is the first time when you work with the WooCommerce plugin, WooCommerce products and categories I would recommend you to check the WC plugin documentation https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/
There you’ll find information on how to create categories, products and how to add the product to the category you need http://prntscr.com/lf16dl .

2) Our theme supports a few menus:
– main menu (the horizontal menu http://prntscr.com/lf176v )
– Main menu right (use this menu location ONLY if you use header type with 2 menus http://prntscr.com/lf1a3j )
– secondary menu (the vertical menu http://prntscr.com/lf17g2 )
– mobile menu (displays on mobile devices http://prntscr.com/lf17so )
– my account menu (if you don’t want to use default WooCommerce my account menu and prefer your own http://prntscr.com/lf188e )
Now we need to sort out what menu and where you want to create.
If you don’t know how to use menu items from the left side I would recommend you to read default WordPress documentation about this. Categories you mentioned on your screenshot are the posts categories http://prntscr.com/lf1axw if you want to get links to posts categories you can use them. If you don’t know the difference between post and product category read WordPress and WooCommerce docs. Products in the menu are the links to products. If you need link to the product in the menu you can use it.
But to help you with the menu creation I would ask you about the mockup of the menu that you are trying to create. Could you provide me the mockup of the menu and I’ll guide you how to create it?

3) Don’t keep enabled all the plugins that come bundled with XStore theme. Read about required and recommended plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , check what recommended plugins you really plan to use depending on options that plugins offer and then enable them. Because every additional plugin slows down a site a little bit and there is no need to keep it enabled if you don’t use its options.

Regards