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[8THEME] Products / "Products type = Recently Viewed" not work

This topic has 14 replies, 3 voices, and was last updated 5 years, 5 months ago ago by Olga Barlow

Emerson

Participant

October 31, 2018 at 17:20

Hello

I need assistance with the tool “[8THEME] Products” with your option “Products type = Recently Viewed”
which does not work, does not show any results.

Please, assistance, this option is very important in a commerce site.

Regards!!

#202086 Copied

13 Answers

Rose Tyler

Support staff

November 1, 2018 at 08:15

Hello,

Thanks for contacting us.
We do not have such problem on our test site. Please provide us with URL and temporary wp-admin access so we can take a closer look at your site.

Regards

#202106 Copied

Emerson

Participant

November 5, 2018 at 21:47

Hello friends, I enclose data in private

Please, contact administrator
for this information.

#202430 Copied

Rose Tyler

Support staff

November 6, 2018 at 08:42

Hello,

Please provide FTP access also.

Regards

#202459 Copied

Emerson

Participant

November 6, 2018 at 16:31

Hello!!!
ok I’m attaching the information
thanks!

Please, contact administrator
for this information.

#202526 Copied

Rose Tyler

Support staff

November 6, 2018 at 16:40

Hello,

If you are using 4.28.1 version of the theme, you need to downgrade WooCommerce version to 3.4.x https://wordpress.org/plugins/woocommerce/advanced/ http://prntscr.com/lf33tm
Let us know if it helps to solve the problem with Recently Viewed products.

Regards

#202529 Copied

Emerson

Participant

November 6, 2018 at 18:21

Hello friends
the downgrade unfortunately did not work

Please, contact administrator
for this information.

#202538 Copied

Olga Barlow

Support staff

November 7, 2018 at 17:21

Hello,

Check now, please. We have fixed this issue.

Regards

#202600 Copied

Emerson

Participant

November 8, 2018 at 16:31

Hello Olga, the problem persists

Please, contact administrator
for this information.

#202675 Copied

Olga Barlow

Support staff

November 8, 2018 at 16:54

Hello,

It’s because you replaced our fix in the woo.php file. Are you changing files in parent theme?
We have created child theme and added the fix in functions.php file of the child theme. So, be attentive and don’t remove it.

Regards

#202678 Copied

Emerson

Participant

November 8, 2018 at 17:17

Olga, thank you for your response.
We have not replaced the file or made changes to the proper functions of the theme, we just limited to small css settings, some text without affecting anything

Please, contact administrator
for this information.

#202682 Copied

Olga Barlow

Support staff

November 8, 2018 at 18:35

Hello,

Ok. I’m glad to hear that everything works fine now.
About update. What things does your client like from the version 4.28.1? If this is text styles (font-size, font-weight, paddings) we could help you to implement them in version 5.x. 5.x is improved version and it would be cool if you could update. You can try update at the staging site and then just implement fixed to make the new version look like the previous one. Just think about this.

Regards

#202694 Copied

Emerson

Participant

November 9, 2018 at 21:44

How are you Olga
I appreciate your assistance and disposition, the tool if it visualizes correctly.
Could you please comment on the problem and its solution?
Greetings and many thanks

#202824 Copied

Olga Barlow

Support staff

November 12, 2018 at 13:58

Hello,

You can find fix of the problem in the child theme functions.php. It was theme bug and we included fix in the theme update.

Regards

#202877 Copied
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