Forum Replies Created

Viewing 30 posts - 22,771 through 22,800 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2018 at 18:16

    Hello,

    Could you, please, provide me temporary Dashboard access to your site? We’ll check the current options and change them to get some old styles back.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2018 at 18:14

    Hello,

    We don’t have option to reset all the content but you may re-activate the default version in XStore > Import Demos > choose version and activate http://prntscr.com/ll8otc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2018 at 17:28

    Hello,

    1) Provide, please, temporary Dashboard and FTP access to your site to check and help you with the checkout issue.
    2) Go to Plugins > disable Compare and Wishlist plugins if you don’t want to have these features. Actually, make sure that you have enabled only those plugins that you really use and disable all the unnecessary plugins.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2018 at 14:28

    Hello,

    1) I don’t see problem with the breadcrumbs paddings
    Blog http://prntscr.com/ll51he
    Shop http://prntscr.com/ll5295
    Contacts http://prntscr.com/ll52i8
    About Us page issue was caused by the negative margin for the first row http://prntscr.com/ll4xfm

    2) Check the previous screenshots. There is not any problem with the font-size or line-height. Only font-weight was different but once I chose it in theme options http://prntscr.com/ll55ma and it also is ok.

    3) Wishlist and My account pages title font/line-height/paddings really have some problem moments and can’t be changed via ThemeOptions. We’ll fix them. If you want I can send you the fixed file before the update. Just let me know.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2018 at 10:28

    Hello,

    Problem is very strange and seems is related to some server cache. Once we rename theme folder from woopress to woopress-new and activate theme after that menu works fine. But it does not work if theme folder is woopress. So, contact your server provider and ask them if they have any kind of cache that may affect this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2018 at 18:21

    Hello,

    Thank you for choosing our theme!
    Do you want to have menu in the following way http://prntscr.com/lksbvx ? It’s possible by the minor customization of the CSS styles using child theme style.css

    @media (min-width: 993px){
    .header-vertical .menu-main-container {
        opacity: 1;
        visibility: visible;
    }
    }

    But then you also need to move page content to the right because the menu will be over the content. What do you think?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2018 at 18:11

    Hello,

    We are very glad to hear that you like our changes.
    Everything depends on the user’s logo. We use 120px as the max recommended width of the mobile logo but if you prefer the bigger logo than that custom CSS is your solution.
    We did not have the one-page checkout. Can you explain in more details, please?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2018 at 18:04

    Hello,

    Are you talking about padding for these special pages – My account, Cart, Checkout, Wishlist – or about all the pages? Because I don’t see problem with breadcrumbs paddings for simple pages.

    Also, you can disable the special styles for the cart, checkout etc pages in Theme options http://prntscr.com/lks6km

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2018 at 17:59

    Hello,

    1) We don’t see that issue with images when emulating the iPad http://prntscr.com/lkrlps
    2) Yes. You can add the following custom to add that zoom effect

    .category-grid:hover img {
        transform: scale3d(1.1,1.1,1);
        -webkit-transform: scale3d(1.1,1.1,1);
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2018 at 17:54

    Hello,

    Thank you. We have passed your issue to our developers and inform you once we fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2018 at 16:38

    Hello,

    We have fixed the compatibility issue. Changes were made in royal/framework/woo.php file. We’ll also include the fix in the next theme update.
    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2018 at 16:34

    Hello,

    1) I have created a few examples. You can choose the one you prefer or try to create your own. Ultimate addons plugin has many elements to implement that
    https://ultimate.brainstormforce.com/info-banner/
    https://ultimate.brainstormforce.com/interactive-banners/
    https://ultimate.brainstormforce.com/interactive-banner-2/

    1.1) This code http://prntscr.com/lkoeup Remove the comment, save the file and you’ll see the problem on the frontend (autogenerated Undefined text next to price in the cart).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2018 at 13:47

    Hello,

    These styles come from theme style.css. If you check our demo you’ll see that breadcrumbs on My account, Wishlist, Cart, Checkout pages have special styles. You can overwrite them using custom CSS. I’ll pass your request to our developers, maybe they will be able to apply styles without !important to allow users to overwrite styles via Theme Options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2018 at 21:25

    Hello,

    1) You can try to use row and row bg as the banner image and add the custom headings as the text to create that banner. Unfortunately, you did not upload banner images without text and I was not able to try to create example for you.
    I have updated theme for you. But the code in your child theme functions.php caused issue and I have commented out it. So, check the code you have there and fix it.

    3) You disabled the breadcrumbs in Theme Options > Header settings > Breadcrumbs http://prntscr.com/lkeba2 that why you don’t see them.

    4) Go to Appearance > Customize > WooCommerce > Product Catalog and choose show products instead of categories http://prntscr.com/lkedbi .

    5) Use category description or category header to add the banner on the product category http://prntscr.com/lkedru You can choose the description position in theme options http://prntscr.com/lkee7l Also you may use static block shortcode in category description (for example [block id=”16576″]) to show the static block content created by WPBakery editor there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2018 at 21:03

    Hello,

    No, we were not forgotten. Our developers can’t find the reason of the problem. We need some more time. Sorry for this delay.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2018 at 20:36

    Hello,

    1) To create categories go to Products > Categories > create parent category Men for example and subcategories for the men, then pager category kids and subcategories for the kids etc. In the product categories widget settings, you can choose “Only show children of the current category” http://prntscr.com/lkdm8o and then when you’ll be on the men category you’ll only subcategories for the men category.
    2) Create different attributes with terms for every global category like men colors, kids colors etc http://prntscr.com/lkdph6 (Products > Attributes) then when you create product choose the appropriate attribute in variation options http://prntscr.com/lkdpyo After that you’ll be able to add attribute filters into shop sidebar http://prntscr.com/lkdqil but they will be visible depending on product category that includes products with these attributes.
    3) If you don’t want to mix brands then I would suggest you to use attributes instead of our brand option. Create Men brands attribute with brands as attribute terms and use it for the products but don’t check use for the variations http://prntscr.com/lkds8x

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2018 at 20:14

    Hello,

    I have updated theme and core plugin to the latest versions. You can try to update PHP to 7.x, our theme and bundled plugins are compatible. Make sure that all the other third-party plugin that you use also supports PHP 7 and then update it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2018 at 19:06

    Hello,

    When I’m trying to check your site I see the error related to your DB http://prntscr.com/lkcl47 Please, fix it and then reply back and provide temporary Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2018 at 18:55

    Hello,

    Problem is caused by YITH WooCommerce Badge Management plugin, this plugin wraps the slide into the additional block and seems it causes the problem.
    We don’t guarantee compatibility with all the third-party plugins. You need either customize theme or plugin to solve the problem. Contact plugin author to customize plugin and move badge div inside the slide. Or contact WPKraken team to get help with additional customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2018 at 18:44

    Hello,

    We have fixed the issue. Check, please. We’ll fix it also in our next update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2018 at 15:42

    Hello,

    We are still answering questions because many of our customers who bought TheLeader use the old version of WooCommerce and we can’t just leave them without reply if they ask something.
    Before update WooCommerce plugin or buy theme you need to make sure that theme support version of WooCommerce that you use. Have you done this before using it with the WC 3.5?
    So, we can only give you refund and offer the theme that is up to date.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2018 at 15:20

    Hello, @pradeepdayalani

    XStore is optimized by default but make sure that you server meets theme requirements https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    Check what plugins you use, maybe one of them requires a lot of resources.
    If you need any personal help, please, create an individual topic with access to your site and FTP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2018 at 21:08

    Hello,

    1) Your link does not allow us to log in. Provide username and pass, please.
    2) Try to disable Lasy Loading for this element in the element settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2018 at 20:59

    Hello,

    Check now, it should be button.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2018 at 20:52

    Hello,

    To remove the product category go to XStore > Theme Options > Shop > Product Styles and disable categories http://prntscr.com/ljy03g
    To disable color swatches go to Theme Options > Shop elements > Variation swatches > off.
    To change the image options go to Appearance > Customize > WooCommerce > Product images > and choose the crop options to 3×5 for example.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2018 at 20:44

    Hello,

    You set cover size for the breadcrumbs image and chose the almost square image. Cover means that image will cover the visible area, the width of the breadcrumbs on the desktop is much bigger than on the mobile that why you don’t see the whole image. Choose “contain” in the breadcrumbs background size to see the whole image but then you’ll get the empty space on the desktop. Unfortunately, there is no option to choose the different breadcrumbs images for the different devices.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2018 at 20:36

    Hello,

    I see. That’s related to the Masonry option, if this option is enabled then products order could be changed by masonry script. Keep this option disabled if the order is very important for you http://prntscr.com/ljxt7w

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2018 at 20:22

    Hello,

    Sorry for the delay in answering. I checked your site and see that you use the latest version of theme and plugins. Why do you want to downgrade them?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2018 at 19:52

    Hello,

    Your problem is not related to our theme, we have enabled the default WooCommerce theme Storefront and see the same problem http://prntscr.com/lj9t0h
    Problem is caused by Product Visibility by User Role for WooCommerce. When plugin is disabled everything works fine with any theme. Contact plugin author to solve the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2018 at 15:31

    Hello,

    1) All the texts that you have for the add to cart can be changed via translation files(theme or core plugin), we don’t have texts in JS files for these buttons.
    2) You used the wrong translation for the Add to cart in the xstore-core plugin string translation http://prntscr.com/lj6fkk Once we changed it everything works fine.

    Regards

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Viewing 30 posts - 22,771 through 22,800 (of 30,391 total)
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