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Viewing 30 posts - 22,771 through 22,800 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2018 at 17:59

    Hello,

    1) We don’t see that issue with images when emulating the iPad http://prntscr.com/lkrlps
    2) Yes. You can add the following custom to add that zoom effect

    .category-grid:hover img {
        transform: scale3d(1.1,1.1,1);
        -webkit-transform: scale3d(1.1,1.1,1);
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2018 at 17:54

    Hello,

    Thank you. We have passed your issue to our developers and inform you once we fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2018 at 16:38

    Hello,

    We have fixed the compatibility issue. Changes were made in royal/framework/woo.php file. We’ll also include the fix in the next theme update.
    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2018 at 16:34

    Hello,

    1) I have created a few examples. You can choose the one you prefer or try to create your own. Ultimate addons plugin has many elements to implement that
    https://ultimate.brainstormforce.com/info-banner/
    https://ultimate.brainstormforce.com/interactive-banners/
    https://ultimate.brainstormforce.com/interactive-banner-2/

    1.1) This code http://prntscr.com/lkoeup Remove the comment, save the file and you’ll see the problem on the frontend (autogenerated Undefined text next to price in the cart).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2018 at 13:47

    Hello,

    These styles come from theme style.css. If you check our demo you’ll see that breadcrumbs on My account, Wishlist, Cart, Checkout pages have special styles. You can overwrite them using custom CSS. I’ll pass your request to our developers, maybe they will be able to apply styles without !important to allow users to overwrite styles via Theme Options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2018 at 21:25

    Hello,

    1) You can try to use row and row bg as the banner image and add the custom headings as the text to create that banner. Unfortunately, you did not upload banner images without text and I was not able to try to create example for you.
    I have updated theme for you. But the code in your child theme functions.php caused issue and I have commented out it. So, check the code you have there and fix it.

    3) You disabled the breadcrumbs in Theme Options > Header settings > Breadcrumbs http://prntscr.com/lkeba2 that why you don’t see them.

    4) Go to Appearance > Customize > WooCommerce > Product Catalog and choose show products instead of categories http://prntscr.com/lkedbi .

    5) Use category description or category header to add the banner on the product category http://prntscr.com/lkedru You can choose the description position in theme options http://prntscr.com/lkee7l Also you may use static block shortcode in category description (for example [block id=”16576″]) to show the static block content created by WPBakery editor there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2018 at 21:03

    Hello,

    No, we were not forgotten. Our developers can’t find the reason of the problem. We need some more time. Sorry for this delay.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2018 at 20:36

    Hello,

    1) To create categories go to Products > Categories > create parent category Men for example and subcategories for the men, then pager category kids and subcategories for the kids etc. In the product categories widget settings, you can choose “Only show children of the current category” http://prntscr.com/lkdm8o and then when you’ll be on the men category you’ll only subcategories for the men category.
    2) Create different attributes with terms for every global category like men colors, kids colors etc http://prntscr.com/lkdph6 (Products > Attributes) then when you create product choose the appropriate attribute in variation options http://prntscr.com/lkdpyo After that you’ll be able to add attribute filters into shop sidebar http://prntscr.com/lkdqil but they will be visible depending on product category that includes products with these attributes.
    3) If you don’t want to mix brands then I would suggest you to use attributes instead of our brand option. Create Men brands attribute with brands as attribute terms and use it for the products but don’t check use for the variations http://prntscr.com/lkds8x

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2018 at 20:14

    Hello,

    I have updated theme and core plugin to the latest versions. You can try to update PHP to 7.x, our theme and bundled plugins are compatible. Make sure that all the other third-party plugin that you use also supports PHP 7 and then update it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2018 at 19:06

    Hello,

    When I’m trying to check your site I see the error related to your DB http://prntscr.com/lkcl47 Please, fix it and then reply back and provide temporary Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2018 at 18:55

    Hello,

    Problem is caused by YITH WooCommerce Badge Management plugin, this plugin wraps the slide into the additional block and seems it causes the problem.
    We don’t guarantee compatibility with all the third-party plugins. You need either customize theme or plugin to solve the problem. Contact plugin author to customize plugin and move badge div inside the slide. Or contact WPKraken team to get help with additional customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2018 at 18:44

    Hello,

    We have fixed the issue. Check, please. We’ll fix it also in our next update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2018 at 15:42

    Hello,

    We are still answering questions because many of our customers who bought TheLeader use the old version of WooCommerce and we can’t just leave them without reply if they ask something.
    Before update WooCommerce plugin or buy theme you need to make sure that theme support version of WooCommerce that you use. Have you done this before using it with the WC 3.5?
    So, we can only give you refund and offer the theme that is up to date.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2018 at 21:08

    Hello,

    1) Your link does not allow us to log in. Provide username and pass, please.
    2) Try to disable Lasy Loading for this element in the element settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2018 at 20:59

    Hello,

    Check now, it should be button.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2018 at 20:52

    Hello,

    To remove the product category go to XStore > Theme Options > Shop > Product Styles and disable categories http://prntscr.com/ljy03g
    To disable color swatches go to Theme Options > Shop elements > Variation swatches > off.
    To change the image options go to Appearance > Customize > WooCommerce > Product images > and choose the crop options to 3×5 for example.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2018 at 20:44

    Hello,

    You set cover size for the breadcrumbs image and chose the almost square image. Cover means that image will cover the visible area, the width of the breadcrumbs on the desktop is much bigger than on the mobile that why you don’t see the whole image. Choose “contain” in the breadcrumbs background size to see the whole image but then you’ll get the empty space on the desktop. Unfortunately, there is no option to choose the different breadcrumbs images for the different devices.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2018 at 20:36

    Hello,

    I see. That’s related to the Masonry option, if this option is enabled then products order could be changed by masonry script. Keep this option disabled if the order is very important for you http://prntscr.com/ljxt7w

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2018 at 20:22

    Hello,

    Sorry for the delay in answering. I checked your site and see that you use the latest version of theme and plugins. Why do you want to downgrade them?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2018 at 19:52

    Hello,

    Your problem is not related to our theme, we have enabled the default WooCommerce theme Storefront and see the same problem http://prntscr.com/lj9t0h
    Problem is caused by Product Visibility by User Role for WooCommerce. When plugin is disabled everything works fine with any theme. Contact plugin author to solve the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2018 at 15:31

    Hello,

    1) All the texts that you have for the add to cart can be changed via translation files(theme or core plugin), we don’t have texts in JS files for these buttons.
    2) You used the wrong translation for the Add to cart in the xstore-core plugin string translation http://prntscr.com/lj6fkk Once we changed it everything works fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2018 at 14:40

    Hello,

    Reply time may vary from time to time but it is up to 24 hours Monday – Friday. I see that our support answered you 7 November but you answered 15 Nov, the delay is from your side, not from our support side.

    Anyway, if you don’t want to limit the title length then choose another hover type where add to cart button appears over the image http://prntscr.com/lj5npr or even create your own layout using WPBakery Gid builder option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2018 at 14:32

    Hello,

    To manage the site width go to Theme Options > General Layout > Site width and you’ll be able to change the width of the site container https://gyazo.com/efc8ddab7e3d5f0eafcd5254961655fc Set 1366 for example and you’ll see the difference between 1170 and 1366 px. If you use any cache plugin or server cache don’t forget to clear it. Once you change the site width then product images blocks will be bigger.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2018 at 18:09

    Hello,

    We have disabled the third-party plugins on your staging site that do not come bundled with our theme and don’t see the compatibility problem with PHP 7.2. Enable your third-party plugins one by one to find out which one is the reason of your problem. Seems one of them or maybe few of them do not support PHP 7.2 and you will need to contact plugins author to fix it.

    First of all check WooCommerce Memberships because it gives fatal error https://prnt.sc/libefe and Menu – Visibility control for menu items https://prnt.sc/libjxh

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2018 at 12:04

    Hello,

    Contact your hosting provider to solve the problem with the DataBase and after that reply back, we’ll be able to proceed with the investigation of your update issue.
    Also, if you have any server cache then disable till we fix the issue with update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 14, 2018 at 17:34

    Hello,

    Thank you. We have passed your problem to our developers and inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 14, 2018 at 16:52

    Hello,

    Your problem was related to Start with Filter field http://prntscr.com/liby64 I have changed the slug to what you want to display and don’t see any problem with the grid element.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 14, 2018 at 15:07

    Hello,

    Check now, please. You can use Loco Translate plugin to finish translation of the theme translation files http://prntscr.com/liacdf

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 14, 2018 at 11:47

    Hello,

    We found that you are using CloudFlare. Could you sign in to allow us to clear cache after changes http://prntscr.com/li6qde ?

    Problem with the single product was caused by missing bg_90.png image in /wp-content/themes/uploads/ folder because you used incorrect path when changed the bg image for the dark version http://prntscr.com/li72pd
    1) Why do you use image if this is simple dark color? 2) Why did you edit dark.css template file? Editing of the template files causes problems in the future. Use child theme to change the styles.
    What other changes in template CSS files did you do? Responsive problem is related to your custom.css file and width for the page wrapper https://gyazo.com/603ecf3982da56bae33885f0127335f0 but you wanted to change the background only. Why did you add all that code if you wanted to check the background? I have fixed that code but don’t see changes because of CloudFlare cache, clear it.
    Also, move all the changes of the CSS rules from parent theme to child theme style.css, not all the CSS but only changes styles. For example, you want to change the bg color for the .shopping-cart-widget .widget_shopping_cart_content there is no need to copy all the styles that this selector has

    .shopping-cart-widget .widget_shopping_cart_content {
      opacity: 0;
      visibility: hidden;
      -webkit-transition: 0.2s all ease-in-out;
      -moz-transition: 0.2s all ease-in-out;
      -ms-transition: 0.2s all ease-in-out;
      -o-transition: 0.2s all ease-in-out;
      transition: 0.2s all ease-in-out;
      position: absolute;
      z-index: 10001;
      right: 0;
      top: 42px;
      margin-top: 20px;
      border-top: 1px solid #f1f1f1;
      background: white;
      text-align: left;
      padding: 20px;
      width: 320px;
      -webkit-box-sizing: border-box;
      -moz-box-sizing: border-box;
      box-sizing: border-box;
      border: 1px solid #ebebeb;
      -webkit-box-shadow: 2px 2px 10px 2px rgba(0, 0, 0, 0.1);
      box-shadow: 2px 2px 10px 2px rgba(0, 0, 0, 0.1);
    }

    It will be enoug to change bg only into custom.css or child theme style.css
    .shopping-cart-widget .widget_shopping_cart_content {background: #333333;}

    Reply back after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 14, 2018 at 10:34

    P.S. Seems you have the server cache. Don’t forget to clear cache if you make changes in CSS files to check them.

    Regards

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Viewing 30 posts - 22,771 through 22,800 (of 30,337 total)
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