Problem was caused by old version of WooZone plugin. Do you plan to use this plugin? If not then why do you keep this enabled?
Regards
Olga Barlow
Participant
November 6, 2018 at 18:31
Hello,
Could you, please, contact plugin author and ask what woocommerce hook do they use to add that label?
Probably they use some hook that is missing in our theme and we’ll add it but need to know which one.
Regards
Olga Barlow
Participant
November 6, 2018 at 18:21
Hello,
Could you, please, provide me with temporary FTP access to your site to check your problem more detailed?
Regards
Olga Barlow
Participant
November 6, 2018 at 16:46
Hello,
Can you provide me access to your Dashboard to check the options?
Regards
Olga Barlow
Participant
November 6, 2018 at 15:53
Hello,
You provided access to some cPanel but not to FTP. Please, provide me access to your FTP (FTP host, FTP username, FTP password) and we’ll check.
Regards
Olga Barlow
Participant
November 6, 2018 at 15:53
Hello,
You provided access to some cPanel but not to FTP. Please, provide me access to your FTP (FTP host, FTP username, FTP password) and we’ll check.
2) Our theme supports a few menus:
– main menu (the horizontal menu http://prntscr.com/lf176v )
– Main menu right (use this menu location ONLY if you use header type with 2 menus http://prntscr.com/lf1a3j )
– secondary menu (the vertical menu http://prntscr.com/lf17g2 )
– mobile menu (displays on mobile devices http://prntscr.com/lf17so )
– my account menu (if you don’t want to use default WooCommerce my account menu and prefer your own http://prntscr.com/lf188e )
Now we need to sort out what menu and where you want to create.
If you don’t know how to use menu items from the left side I would recommend you to read default WordPress documentation about this. Categories you mentioned on your screenshot are the posts categories http://prntscr.com/lf1axw if you want to get links to posts categories you can use them. If you don’t know the difference between post and product category read WordPress and WooCommerce docs. Products in the menu are the links to products. If you need link to the product in the menu you can use it.
But to help you with the menu creation I would ask you about the mockup of the menu that you are trying to create. Could you provide me the mockup of the menu and I’ll guide you how to create it?
3) Don’t keep enabled all the plugins that come bundled with XStore theme. Read about required and recommended plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , check what recommended plugins you really plan to use depending on options that plugins offer and then enable them. Because every additional plugin slows down a site a little bit and there is no need to keep it enabled if you don’t use its options.
Regards
Olga Barlow
Participant
November 6, 2018 at 14:13
Hello, @thisisbolo
Yes, probably we’ll implement this in one of the next updates.
Regards
Olga Barlow
Participant
November 6, 2018 at 14:12
Hello,
We used custom selects in the previous version of XStore before the 5.0 (fancy select) but we removed this additional custom script to speed up the theme. I’ll pass your suggestion to our developers and I will also ask to add maybe some option to allow users to enable custom selects and inform them that it may slow down the site a little bit because uses the additional script.
Regards
Olga Barlow
Participant
November 6, 2018 at 13:58
Hello,
We have removed some headers types in 5.0 version of our theme because they were very similar and seems you used one of the removed headers. Please, edit pages and choose the header type that suits your needs.
5.0 is the major update and we even announced the beta version of theme to allow users to test it on the dev sites before the production site update. That’s why you faced some inconvenience after update from old 4.x version to 5.x version, we improved a lot of things https://xstore.8theme.com/update-history/
Check site now and let me know if you would like to change anything?
Regards
Olga Barlow
Participant
November 6, 2018 at 13:18
Hello,
We have installed Insert Headers and Footers plugins for the staging site and moved GA code to plugins field. Do the same for the production site http://prntscr.com/lf051o
In this case, GA does not depend on theme you use, it’s better than using theme files to add the code.
Regards
Olga Barlow
Participant
November 5, 2018 at 20:06
Hello,
We used rows, columns with bg images for them, text blocks. You can import this page using XStore xml files, archive you can find here https://www.8theme.com/download-plugins/ and then check the page layout after page import.
Regards
Olga Barlow
Participant
November 5, 2018 at 20:00
Hello,
1) To install plugins go to Plugins > Install plugins and I don’t have any problems with that page.
2) Only XStore Core plugin supports the auto update from Dashboard > Updates. All the other plugins (bundled plugins https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins ) you can either update via FTP or using file manager plugin. Also, you can disable+remove the plugin and install it again from Plugins > Install plugins and you will get the latest version of the plugin after that. To be able to use auto update option for the premium plugins you need to use the individual license, read the Envato post about bundled plugins.
Logo was reset because you imported options from the demo. So, just choose the logo that you need.
Delay for the menu is related to Smart menu option (Theme Options > Menu), this option is useful if your menu is very long, then it hides the few last menu items under the hamburger icon that you can open by click to find hidden items, the delay is needed to calculate the width of the menu and avoid bad looking of the menu. If you don’t have the long menu then just disable this option.
Regards
Olga Barlow
Participant
November 5, 2018 at 12:23
Hello,
1) Orders management and refunds are WooCommerce plugin options and you can find them in WC order options http://prntscr.com/lekfys
What plugins did you try? What errors did you have with them? Are you sure that plugins work fine with the default WooCommerce theme Storefront? Have you tried? Explain to me your actions in more details and we’ll try to help you if the problem is related to our theme.
2) I see that you are using some additional plugin for the menu and we can’t check the problem. So, do you plan to use our default menu or this plugin?
Regards
Olga Barlow
Participant
November 5, 2018 at 12:14
Hello,
We have sent the updated json file to your email. Try to import code from that file and let me know about results.
Regards
Olga Barlow
Participant
November 5, 2018 at 12:01
Hello,
Oh, I understood, you want to change the brand word in the slug when you are at the brand page. Then go to Settings > Permalinks > and edit brand permalinks according to your needs http://prntscr.com/lek992
Regards
Olga Barlow
Participant
November 5, 2018 at 11:56
Hello,
1) Seems you changed the credentials because we can’t login.
2) Edit the footer static block and add the top 10px padding or margin for the row with the text or for the text elements in element options http://prntscr.com/lek6rc
Regards
Olga Barlow
Participant
November 2, 2018 at 12:45
Hello,
1) You have used out of date plugins version (WPBakery, Massive Addons, Gmap etc)
2) You have enabled third-party plugins that you don’t use ( I checked the plugin settings and you did not change them to be able to use plugin options), for example, WooZone, 360 viewer, Subscriptio, Infinite Scroll. I have disabled them because every additional plugin slows down the site a little bit.
Please, check the plugin’s description https://www.8theme.com/documentation/xstore/plugins/included-plugins/ and keep enabled only required plugins and plugins that you really use!
3) I have installed the cache plugin (W3 Total Cache) it helps to speed up the site. If you prefer another cache plugin you can disable this one and install another one but use cache plugin on the production site to get better speed results.
Also, I would recommend you to optimize images using Tiny png service, you can save a lot of disk space using smaller images and speed up the page by reducing its size http://prntscr.com/ldibvv
You can use either online service(free) or WP plugin(free if you don’t reach the limit).
It’s not related to our theme. Page that you are talking about is the WordPress post author page.
You may try the solution from the Yoast plugin https://kb.yoast.com/kb/how-to-exclude-author-pages-from-sitemap/
SEO services are outside the scope of our support. You can submit SEO optimization request to the WPKraken team if you don’t have the necessary skills and don’t want to read posts that we provided and prefer to get third-party help with this.
Regards
Olga Barlow
Participant
November 1, 2018 at 18:38
You are welcome!
Regards
Olga Barlow
Participant
November 1, 2018 at 18:37
Hello,
As a rule, this issues is related to Massive Addons plugin that requires larger body length value. Go to disable MA plugin and if you are able to edit page after that then contact your hosting provider and ask to increase the maximum body length value.
If problem is not related to Massive Addons plugin then contact your hosting provider and ask to send you the server error logs. If you face PHP Memory warnings there then try to increase the PHP Memory limit.
Now we get the following error that you reported first http://prntscr.com/ld2vtq
Try to contact your hosting provider and ask them to check the file permissions for these files.
Regards
Olga Barlow
Participant
November 1, 2018 at 12:36
Hello,
You may try Product Addon plugin. If you decide to use this plugin then go to Theme Options > Single Products > disable Ajax add to cart option because that plugin requires POST method instead of Ajax.
