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Viewing 30 posts - 22,831 through 22,860 (of 30,337 total)

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Olga Barlow

Participant

November 6, 2018 at 13:58

Hello,

We have removed some headers types in 5.0 version of our theme because they were very similar and seems you used one of the removed headers. Please, edit pages and choose the header type that suits your needs.

5.0 is the major update and we even announced the beta version of theme to allow users to test it on the dev sites before the production site update. That’s why you faced some inconvenience after update from old 4.x version to 5.x version, we improved a lot of things https://xstore.8theme.com/update-history/

Check site now and let me know if you would like to change anything?

Regards

#202507 Copied In reply to: X-Store Theme Upgrade – Blank White Front End Screen

Olga Barlow

Participant

November 6, 2018 at 13:18

Hello,

We have installed Insert Headers and Footers plugins for the staging site and moved GA code to plugins field. Do the same for the production site http://prntscr.com/lf051o
In this case, GA does not depend on theme you use, it’s better than using theme files to add the code.

Regards

#202495 Copied In reply to: Xcart update failed. Manual and automatic.

Olga Barlow

Participant

November 5, 2018 at 20:06

Hello,

We used rows, columns with bg images for them, text blocks. You can import this page using XStore xml files, archive you can find here https://www.8theme.com/download-plugins/ and then check the page layout after page import.

Regards

#202424 Copied In reply to: How do I recreate the grid layout you have set up in the interior version?

Olga Barlow

Participant

November 5, 2018 at 20:00

Hello,

1) To install plugins go to Plugins > Install plugins and I don’t have any problems with that page.
2) Only XStore Core plugin supports the auto update from Dashboard > Updates. All the other plugins (bundled plugins https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins ) you can either update via FTP or using file manager plugin. Also, you can disable+remove the plugin and install it again from Plugins > Install plugins and you will get the latest version of the plugin after that. To be able to use auto update option for the premium plugins you need to use the individual license, read the Envato post about bundled plugins.

Regards

#202423 Copied In reply to: Big issues after update to latest version

Olga Barlow

Participant

November 5, 2018 at 15:11

Hello,

Use the layer options to manage layer background and border http://prntscr.com/lemi45
Also, follow the Revolution slider documentation https://www.themepunch.com/revslider-doc/slider-revolution-documentation/ to find out how to use its options.

Regards

#202402 Copied In reply to: Slider revolution issue

Olga Barlow

Participant

November 5, 2018 at 15:06

Hello,

Nope http://prntscr.com/lemeic
Do you know how to edit Static Block content?
Edit the text element (2018 © …) and add the margin http://prntscr.com/lemfqk
Regards

#202399 Copied In reply to: Adding I logo to footer section

Olga Barlow

Participant

November 5, 2018 at 15:01

Hello,

Check the layers time settings https://www.themepunch.com/revslider-doc/layer-animations-timeline/#layers-timing-sorting

Regards

#202397 Copied In reply to: Slider revolution text vanishes

Olga Barlow

Participant

November 5, 2018 at 14:58

Hello,

Logo was reset because you imported options from the demo. So, just choose the logo that you need.
Delay for the menu is related to Smart menu option (Theme Options > Menu), this option is useful if your menu is very long, then it hides the few last menu items under the hamburger icon that you can open by click to find hidden items, the delay is needed to calculate the width of the menu and avoid bad looking of the menu. If you don’t have the long menu then just disable this option.

Regards

#202396 Copied In reply to: XStore Baby Store – after v5 update menu not right

Olga Barlow

Participant

November 5, 2018 at 12:23

Hello,

1) Orders management and refunds are WooCommerce plugin options and you can find them in WC order options http://prntscr.com/lekfys
What plugins did you try? What errors did you have with them? Are you sure that plugins work fine with the default WooCommerce theme Storefront? Have you tried? Explain to me your actions in more details and we’ll try to help you if the problem is related to our theme.
2) I see that you are using some additional plugin for the menu and we can’t check the problem. So, do you plan to use our default menu or this plugin?

Regards

#202371 Copied In reply to: Need Help

Olga Barlow

Participant

November 5, 2018 at 12:14

Hello,

We have sent the updated json file to your email. Try to import code from that file and let me know about results.

Regards

#202368 Copied In reply to: XStore Baby Store – after v5 update menu not right

Olga Barlow

Participant

November 5, 2018 at 12:01

Hello,

Oh, I understood, you want to change the brand word in the slug when you are at the brand page. Then go to Settings > Permalinks > and edit brand permalinks according to your needs http://prntscr.com/lek992

Regards

#202364 Copied In reply to: changing BRAND slug

Olga Barlow

Participant

November 5, 2018 at 11:56

Hello,

1) Seems you changed the credentials because we can’t login.
2) Edit the footer static block and add the top 10px padding or margin for the row with the text or for the text elements in element options http://prntscr.com/lek6rc

Regards

#202361 Copied In reply to: Adding I logo to footer section

Olga Barlow

Participant

November 2, 2018 at 12:45

Hello,

1) You have used out of date plugins version (WPBakery, Massive Addons, Gmap etc)
2) You have enabled third-party plugins that you don’t use ( I checked the plugin settings and you did not change them to be able to use plugin options), for example, WooZone, 360 viewer, Subscriptio, Infinite Scroll. I have disabled them because every additional plugin slows down the site a little bit.
Please, check the plugin’s description https://www.8theme.com/documentation/xstore/plugins/included-plugins/ and keep enabled only required plugins and plugins that you really use!
3) I have installed the cache plugin (W3 Total Cache) it helps to speed up the site. If you prefer another cache plugin you can disable this one and install another one but use cache plugin on the production site to get better speed results.
Also, I would recommend you to optimize images using Tiny png service, you can save a lot of disk space using smaller images and speed up the page by reducing its size http://prntscr.com/ldibvv
You can use either online service(free) or WP plugin(free if you don’t reach the limit).

Check the results:
before https://gtmetrix.com/reports/cepsports.be/zBYsvqs0
After the update, disabling the unnecessary plugins, cache plugin activation https://gtmetrix.com/reports/cepsports.be/V1IeAyFL

#202215 Copied In reply to: Sorting option doesn't function properly

Olga Barlow

Participant

November 2, 2018 at 10:27

Hello,

It’s not related to our theme. Page that you are talking about is the WordPress post author page.
You may try the solution from the Yoast plugin https://kb.yoast.com/kb/how-to-exclude-author-pages-from-sitemap/
SEO services are outside the scope of our support. You can submit SEO optimization request to the WPKraken team if you don’t have the necessary skills and don’t want to read posts that we provided and prefer to get third-party help with this.

Regards

#202200 Copied In reply to: URL POST

Olga Barlow

Participant

November 1, 2018 at 18:38

You are welcome!

Regards

#202177 Copied In reply to: Automatic Update Setup – Purchase Code is not valid.

Olga Barlow

Participant

November 1, 2018 at 18:37

Hello,

As a rule, this issues is related to Massive Addons plugin that requires larger body length value. Go to disable MA plugin and if you are able to edit page after that then contact your hosting provider and ask to increase the maximum body length value.
If problem is not related to Massive Addons plugin then contact your hosting provider and ask to send you the server error logs. If you face PHP Memory warnings there then try to increase the PHP Memory limit.

Regards

#202176 Copied In reply to: Can´t edit page

Olga Barlow

Participant

November 1, 2018 at 18:32

Hello,

Plugin archive is ok. But MA plugin really has this problem on some servers and we contacted them a long time ago about this problem https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=79&filter=all#comment_18501820
Unfortunately, we get reports about this issue from our clients very often. As a rule, that solution from plugin author is helpful.

Regards

#202175 Copied In reply to: Massive Add-On's causing 404'ing when in admin and clicking on plugins page

Olga Barlow

Participant

November 1, 2018 at 12:41

Hello,

Now we get the following error that you reported first http://prntscr.com/ld2vtq
Try to contact your hosting provider and ask them to check the file permissions for these files.

Regards

#202141 Copied In reply to: Theme and Core update problems – again

Olga Barlow

Participant

November 1, 2018 at 12:36

Hello,

You may try Product Addon plugin. If you decide to use this plugin then go to Theme Options > Single Products > disable Ajax add to cart option because that plugin requires POST method instead of Ajax.

Regards

#202140 Copied In reply to: Creating Input Fields on Products?

Olga Barlow

Participant

November 1, 2018 at 12:31

Hello,

We don’t have reply from WPBakery about this. If you want the refund you can submit refund request here https://themeforest.net/refund_requests/new

Regards

#202139 Copied In reply to: Loading problems

Olga Barlow

Participant

November 1, 2018 at 12:28

Hello,

Yes, sure. we’ll implement this in next theme update.

Regards

#202138 Copied In reply to: Version of CSS theme

Olga Barlow

Participant

November 1, 2018 at 12:27

Hello,

1) We released 4.5 update for the WooPress theme that is compatible with the WC 3.5. So, we would recommend you to update parent theme.
2) Everything depends on changes that were made in child theme files. If you used the old WooCommerce code and old WC functions that were changed/removed after the 3.5 update, you will need to check the files of our parent theme and add all the necessary changes to the child theme files that you re-wrote.
It does not mean that you need to create child theme from scratch but probably you need to fix some moments to be up to date.

Regards

#202137 Copied In reply to: Child-theme got corrupted with Woocommerce update

Olga Barlow

Participant

November 1, 2018 at 10:27

P.S. Update Advanced Custom Fields PRO plugin because it causes notices http://prntscr.com/ld0ut4
And fix the code in your child theme because you get the fatal error once disable this plugin http://prntscr.com/ld0vhr

Regards

#202134 Copied In reply to: Update Royal

Olga Barlow

Participant

November 1, 2018 at 09:56

Hello,

We found that you are using CDN for your site. How could we clean the CDN? Can you, please, install the CloudFlare plugin to allow us to purge the cache when we need it https://support.cloudflare.com/hc/en-us/articles/227634427-Using-Cloudflare-with-WordPress

Regards

#202127 Copied In reply to: Update Royal

Olga Barlow

Participant

October 31, 2018 at 18:57

Hello,

We face the following error while trying to update theme http://prntscr.com/lcsnu9
Check if you have enough disk space to download the archive and extract it because such issue appears as a rule if the full archive can’t be uploaded during the update.

Regards

#202089 Copied In reply to: Theme and Core update problems – again

Olga Barlow

Participant

October 31, 2018 at 18:39

Hello,

It’s because Blanco used its own image size settings but XStore use the default WooCommerce options and there is no height limit in new WooCommerce any more.
We have added custom CSS to limit the image’s height. Check now.

Regards

#202088 Copied In reply to: Product Images on Catalogue / Shop Page Do Not Align.

Olga Barlow

Participant

October 31, 2018 at 16:14

Hello,

Probably within the next 1-2 weeks.

Regards

#202083 Copied In reply to: XStore how NOT to display product category under the image in catalog pages?

Olga Barlow

Participant

October 31, 2018 at 09:54

Hello,

We have changed the appearance of the product video and the video button position in the 5.0 version. But I can offer you the vertical thumbnails http://prntscr.com/lcl0o3 and then video button will be visible at start http://prntscr.com/lckzrd
What do you think?

Regards

#202055 Copied In reply to: Xcart update failed. Manual and automatic.

Olga Barlow

Participant

October 30, 2018 at 19:21

Hello,

We can’t check because we can’t login http://prntscr.com/lcd4u1
Please, disable this verification for some time to allow us to login and fix the problem.

Regards

#202019 Copied In reply to: Theme and Core update problems – again

Olga Barlow

Participant

October 30, 2018 at 19:15

Hello,

Check the staging site now. We have made changes in child theme and removed files that were the just simple copy of our theme files without any changes. Also, we made some changes in Theme Options, so you will need to import these options to the production site after update.

Let me know if everything is ok on the staging site and if everything works ok.

Regards

#202018 Copied In reply to: Xcart update failed. Manual and automatic.
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Viewing 22,860 results - 22,831 through 22,860 (of 30,337 total)

Viewing 30 posts - 22,831 through 22,860 (of 30,337 total)

← 1 2 3 … 761 762 763 … 1,010 1,011 1,012 →

Forum Replies Created

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