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X-Store Theme Upgrade – Blank White Front End Screen

This topic has 5 replies, 2 voices, and was last updated 5 years, 5 months ago ago by Olga Barlow

JGDesignCaribbean

Participant

November 6, 2018 at 01:24

Hello,

I updated the X-Store Theme (Corporate) installed on my WordPress site and updated the bundled plugins that came with it. However, even though on the WordPress dashboard I can see my pages and edit them, I only see a BLANK WHITE SCREEN on the frontend.

Please help. Why is the X-Store theme giving so many problems with the recent multiple updates? This is the THIRD time I’ve experienced issues with the X-Store theme as I’ve used it on two other websites – with each of them displaying DIFFERENT issues.

Please, contact administrator
for this information.

#202439 Copied Theme version: 5.1.1 WooCommerce version: 3.5.1

4 Answers

JGDesignCaribbean

Participant

November 6, 2018 at 13:15

Hello,

Can someone please respond to the above question?
Need to solve this ASAP for my client.

#202494 Copied

Olga Barlow

Support staff

November 6, 2018 at 13:58

Hello,

We have removed some headers types in 5.0 version of our theme because they were very similar and seems you used one of the removed headers. Please, edit pages and choose the header type that suits your needs.

5.0 is the major update and we even announced the beta version of theme to allow users to test it on the dev sites before the production site update. That’s why you faced some inconvenience after update from old 4.x version to 5.x version, we improved a lot of things https://xstore.8theme.com/update-history/

Check site now and let me know if you would like to change anything?

Regards

#202507 Copied

JGDesignCaribbean

Participant

November 6, 2018 at 14:17

Hello Olga,

Thanks for your response. I’m now seeing my internal pages on the front end, but my front page is almost blank except for 1 image.

Can you explain why?

#202516 Copied

Olga Barlow

Support staff

November 6, 2018 at 15:15

It’s very strange because I don’t see this problem https://gyazo.com/e50b5d08bb1df29fd5e00a7d75ed289a
Try to clean browser and plugin cache.

Regards

#202522 Copied
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