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  cdukas

  Participant

  November 5, 2018 5:04 pm

  I am having a serious problem with the classico theme

  Images do not show on tablet when you are on a shop page
  or any category page

  The image of a product can only be seen when you enter single product page.

  It is ok on desktops and laptops and new smartphones (android and iphones)
  but it has problem with tablets and some old smartphones

  

  Can you look into it and get back as soon as possible because it is an urgent matter?

  Thank you in advance for your reply.

  Site URL: hidden

  Theme version: 2.3

  WooCommerce version: 3.5.1

  

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  support staff only.

  #202414 copied to clipboard

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  cdukas

  Participant

  November 6, 2018 4:56 pm

  Sorry for the second message, but did you take a look at the problem
  I am having. It is really urgent!

  Thank you in advance

  #202534 copied to clipboard

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  Olga Barlow

  Support staff

  November 6, 2018 6:21 pm

  Hello,

  Could you, please, provide me with temporary FTP access to your site to check your problem more detailed?

  Regards

  #202537 copied to clipboard

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  cdukas

  Participant

  November 7, 2018 9:37 am

  Good morning!

  I am attaching the data for cpanel and ftp access on makiphilosophy.gr

  

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  support staff only.

  #202563 copied to clipboard

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  Olga Barlow

  Support staff

  November 7, 2018 2:39 pm

  Hello,

  Thank you. I passed your issue to our developers and inform you once they fix the problem.

  Regards

  #202588 copied to clipboard

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  Olga Barlow

  Support staff

  November 7, 2018 5:22 pm

  Hello,

  We have regenerated thumbnails and the problem disappeared. Check site now.

  Regards

  #202601 copied to clipboard

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