Forum Replies Created

Viewing 30 posts - 22,741 through 22,770 (of 30,337 total)
1 2 3 … 758 759 760 … 1,010 1,011 1,012
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2018 at 15:39

    Hello,

    We have checked the page source and see the GA code before the close head tag. Did you use plugin? Can you provide me temporary Dashboard and FTP access to your site to check?

    Regards

    #204904 Copied In reply to: Google Analytics not working in Theme options
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2018 at 15:36

    Hello,

    1) Problem was caused by custom CSS in Theme Options > Custom CSS and in WP custom CSS (Appearance > Customize > Custom CSS). You are using child theme so I would recommend you to move both customs to child theme style.css.

    2) Can you provide the screenshot of the error message and add the element below the existing products to allow us to check the issue?

    3) Use

    .product-information table.variations td.value select {
    color: #000;
}

    Regards

    #204903 Copied In reply to: Upgrade to Version 5 Problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2018 at 14:58

    Hello,

    Theme update does not remove data from DB but if you see 0 in the list of variation it means that data were removed and I think it’s not because of our theme update. Did you make the backup of the site? Provide us with Dashboard and FTP access to your site to check the options. Maybe you will need to restore backup and then we’ll help you with theme update.

    Regards

    #204897 Copied In reply to: Probleme with update to 5.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2018 at 14:49

    Hello,

    We have activated the correct license. Check now, please.

    Regards

    #204895 Copied In reply to: 2nd License issue
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2018 at 12:28

    Hello,

    It depends on if you want to use the plugin functionality or theme variation swatches option. If you want to continue using of the plugin you can just go to Theme Options > Shop elements > Variation Swatches > Disable.
    In case you want to use our settings then you need to disable plugin and follow the video tutorial and enable swatches for your attributes https://youtu.be/XO-PDvhPypc

    Regards

    #204884 Copied In reply to: Probleme with update to 5.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 26, 2018 at 12:23

    Hello,

    Problem with insecure content was caused by custom image for the header and cached styles https://prnt.sc/ln2qg8 I have re-generated options file and notice about insecure image disappeared.

    Regards

    #204883 Copied In reply to: Issues throughout site regarding to design, general design elements, and ssl
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2018 at 14:26

    Hello,

    But we don’t see title when hovering images on your site. Have you sorted out?

    regards

    #204819 Copied In reply to: How to hide hover text caption on mansory grid images?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2018 at 14:23

    Hello,

    1) Provide me Dashbaord access to your site. We can’t check translation without it.
    2) Your FTP access does not work for us. Do you have any limits for connections from other countries?

    Regards

    #204818 Copied In reply to: translate the theme in Spanish
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2018 at 14:05

    Hello,

    If I choose the size and switch the colors everything works fine https://gyazo.com/9c16b12b46d3dc2ba3e1f15407e32129
    Have you sorted out?

    Regards

    #204817 Copied In reply to: Color swatches
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2018 at 14:02

    Hello,

    We are glad to hear that you sorted out.

    Regards

    #204816 Copied In reply to: SSL Problem in my site
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2018 at 20:24

    Hello,

    You are welcome!
    I’m glad to hear that you are satisfied.

    Regards

    #204798 Copied In reply to: Update Issues
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2018 at 19:00

    Hello,

    1), 2), 3) Check now, please. We have made changes in child theme style.css, child theme content-product-slider.php and also edited code that you added in WP custom CSS (Appearance > Customize)
    http://prntscr.com/lm3287
    http://prntscr.com/lm34b9
    http://prntscr.com/lm369o
    4) Because White color was chosen in header styles http://prntscr.com/lm1t32

    Regards

    #204795 Copied In reply to: Upgrade to Version 5 Problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2018 at 15:30

    Hello, @mdiazandrade

    Your problem is related to Cache Enabler plugin and appears not just with our theme https://gyazo.com/dcbcc5e092e5c6ab3c6ed8ac1c5cf2f7

    Contact plugin author to fix the issue or choose another cache plugin that does not have such issues.

    Regards

    #204787 Copied In reply to: Viewing Categories at Products Page.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2018 at 15:11

    Hello,

    From your description, it is server resource shortage or server settings.
    If your server is using mod_security or FastCGI handler for PHP you need to contact with your hosting provider and ask to increase the maximum body length value.
    I have added code in your .htaccess file to implement this but it would be better if the provider changes it in the server settings.

    <IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

    Regards

    #204785 Copied In reply to: Add new post not working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2018 at 14:33

    Hello,

    1.1) Who did add code from the screenshot for you? Do you know how the to add/remove the comment in PHP file? Remove comment (lines 162 and 218) and save the file. You’ll see the problem I’m talking about.

    1) Sorry, but we don’t have the ready settings for such case. You can play with the element options to try to make it look nice for different devices. Also, you may try to use Revolution slider Hero scene type https://www.themepunch.com/revslider-doc/slider-setup/#slidertype to create these banners + interesting effects if you are not able to manage WPBakery elements. Revolution slider has good options for responsive layouts.

    Regards

    #204777 Copied In reply to: royal template retrictions
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2018 at 14:15

    Hello,

    We have posted the comment in the comments area of the WPBakery https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments?page=977&filter=all#comment_20884887

    We found other users with the same problem (for example https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments?page=878&filter=all#comment_18191505 ) but plugin authors did not provide a helpful solution.

    Regards

    #204772 Copied In reply to: Loading problems
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2018 at 13:46

    Hello,

    Check now, please. I have added some old styles to child theme style.css. Also, I have changed the menu font weight in Theme Options http://prntscr.com/lm0wlo
    Let me know if you need anything else.

    Regards

    #204768 Copied In reply to: Styling issues after upgrading
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2018 at 11:14

    Hello,

    I see. Ok, feel free to contact us if you need any other help. And take our apologies for this situation.

    Regards

    #204754 Copied In reply to: Not working with Stripe Payment gateway
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 22, 2018 at 16:33

    Hello,

    You are welcome!
    We appreciate your comment about the new style 😉 We use the custom theme created for our site only.

    Regards

    #204707 Copied In reply to: make text parallel
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 22, 2018 at 14:26

    Hello,

    Ok, I understand you. Provide me temporary Dashboard and FTP access to your site and we’ll do our best to help you.

    Regards

    #204684 Copied In reply to: Not working with Stripe Payment gateway
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 22, 2018 at 09:11

    Hello,

    We have checked your site and don’t see problem with posts. Have you sorted out or still have a problem? Do you have problem on frontend or backend? If your problem is related to backend can you, please, provide me temporary Dashboard and FTP access to your site?

    Regards

    #204344 Copied In reply to: Add new post not working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 22, 2018 at 08:54

    Hello,

    Provide us Dashboard and FTP access to your site to fix the problem.

    Regards

    #204343 Copied In reply to: Home page moves up and down on its own
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2018 at 18:16

    Hello,

    Could you, please, provide me temporary Dashboard access to your site? We’ll check the current options and change them to get some old styles back.

    Regards

    #204333 Copied In reply to: Styling issues after upgrading
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2018 at 18:14

    Hello,

    We don’t have option to reset all the content but you may re-activate the default version in XStore > Import Demos > choose version and activate http://prntscr.com/ll8otc

    Regards

    #204332 Copied In reply to: How to reset website after importing demo?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2018 at 17:28

    Hello,

    1) Provide, please, temporary Dashboard and FTP access to your site to check and help you with the checkout issue.
    2) Go to Plugins > disable Compare and Wishlist plugins if you don’t want to have these features. Actually, make sure that you have enabled only those plugins that you really use and disable all the unnecessary plugins.

    Regards

    #204330 Copied In reply to: Problems after update to 5.x
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2018 at 14:28

    Hello,

    1) I don’t see problem with the breadcrumbs paddings
    Blog http://prntscr.com/ll51he
    Shop http://prntscr.com/ll5295
    Contacts http://prntscr.com/ll52i8
    About Us page issue was caused by the negative margin for the first row http://prntscr.com/ll4xfm

    2) Check the previous screenshots. There is not any problem with the font-size or line-height. Only font-weight was different but once I chose it in theme options http://prntscr.com/ll55ma and it also is ok.

    3) Wishlist and My account pages title font/line-height/paddings really have some problem moments and can’t be changed via ThemeOptions. We’ll fix them. If you want I can send you the fixed file before the update. Just let me know.

    Regards

    #204309 Copied In reply to: XStore breadcrumbs H1 title size overridden by other css
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2018 at 10:28

    Hello,

    Problem is very strange and seems is related to some server cache. Once we rename theme folder from woopress to woopress-new and activate theme after that menu works fine. But it does not work if theme folder is woopress. So, contact your server provider and ask them if they have any kind of cache that may affect this.

    Regards

    #204295 Copied In reply to: Navigation/Menu Issues
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2018 at 18:21

    Hello,

    Thank you for choosing our theme!
    Do you want to have menu in the following way http://prntscr.com/lksbvx ? It’s possible by the minor customization of the CSS styles using child theme style.css

    @media (min-width: 993px){
.header-vertical .menu-main-container {
    opacity: 1;
    visibility: visible;
}
}

    But then you also need to move page content to the right because the menu will be over the content. What do you think?

    Regards

    #204265 Copied In reply to: Vertical Header
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2018 at 18:11

    Hello,

    We are very glad to hear that you like our changes.
    Everything depends on the user’s logo. We use 120px as the max recommended width of the mobile logo but if you prefer the bigger logo than that custom CSS is your solution.
    We did not have the one-page checkout. Can you explain in more details, please?

    Regards

    #204264 Copied In reply to: Problems after update to 5.x
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2018 at 18:04

    Hello,

    Are you talking about padding for these special pages – My account, Cart, Checkout, Wishlist – or about all the pages? Because I don’t see problem with breadcrumbs paddings for simple pages.

    Also, you can disable the special styles for the cart, checkout etc pages in Theme options http://prntscr.com/lks6km

    Regards

    #204263 Copied In reply to: XStore breadcrumbs H1 title size overridden by other css
  • 1 2 3 … 758 759 760 … 1,010 1,011 1,012
    Viewing 22,770 results - 22,741 through 22,770 (of 30,337 total)
Viewing 30 posts - 22,741 through 22,770 (of 30,337 total)
1 2 3 … 758 759 760 … 1,010 1,011 1,012

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