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Upgrade to Version 5 Problem - by George

This topic has 17 replies, 3 voices, and was last updated 5 years, 4 months ago ago by Rose Tyler

George

Participant

November 19, 2018 at 07:27

Upgrading our staging site to the new release 5 (also updated the core) has cause a problem. Only see the header and nothing else. Please see private information:

Please, contact administrator
for this information.

#204107 Copied Theme version: 5.1.1

16 Answers

George

Participant

November 19, 2018 at 07:50

See private

Please, contact administrator
for this information.

#204109 Copied

Rose Tyler

Support staff

November 19, 2018 at 16:35

Hello,

Please check your site now.
child-theme/header.php – removed
child-theme/headers/advanced.php – fixed

Regards

#204167 Copied

George

Participant

November 20, 2018 at 09:29

Your “fix” worked and has brought the site back to life with a couple exceptions where I lost formatting from the version upgrade I need some help on.

1.) For the Shop Page I am using the full width, 2 column booking view which looks fine here: https://georcarson.staging.wpengine.com/category/epoxy/ but I no longer see this formatting on the brand page https://georcarson.staging.wpengine.com/brand/acl-staticide/ .

2. I am also having a formatting issue with the Related Products as it now shows a picture only at the bottom of the page – https://georcarson.staging.wpengine.com/product/4800-ultra-static-dissipative-floor-finish/ . The previous formatting from our live site has been lost with the upgrade and is no longer there. https://exteriorcoatings.com/product/4800-ultra-static-dissipative-floor-finish/

3.) same loss of formatting on the 8themes product slider on the home page from old to new version upgrade titled “New Arrivals”: Pre upgrade: https://exteriorcoatings.com/ and after upgrade https://georcarson.staging.wpengine.com/

Overall I like many of the new tweaks and enhancements of the version 5 upgrade, very nice! JUst need to nail down these couple of issues. Thanks.

#204211 Copied

George

Participant

November 20, 2018 at 09:43

Ooops. I forgot to mention on my note a couple minutes ago 2 more small format issue.

1. The Shopping Cart Icon on the header no longer shows up, just the number of items in the cart?

2. on the shop page although the list, booking format is working it is not properly lining up. 2 products per row is the format, but each product is not at the same vertical line height when a listing does not have the exact overall height. Old version this was not a problem as if one product had a longer listing than the other, they both started down the page a bit farther. The new version by the time you get to the bottom of the shop page, there is a significant difference between the columns in where product in column starts and product in column 2 starts. See staging shop page and scroll down and it is immediately obvious. http://georcarson.staging.wpengine.com/shop/

#204216 Copied

George

Participant

November 23, 2018 at 06:32

I was able to fix one of the items. I still have the following 3 problems from my 2 Nov 20 emails:

1.) On the Shop Page I am using the full width, 2 column booking view which looks fine here: https://georcarson.staging.wpengine.com/category/epoxy/ but I no longer see that formatting on the brand page, only shows pictures? https://georcarson.staging.wpengine.com/brand/acl-staticide/ .

2. I am also having a formatting issue with the Related Products slider bottom of single product page – https://georcarson.staging.wpengine.com/product/4800-ultra-static-dissipative-floor-finish/ . The previous formatting from our live site has been lost with the upgrade and is no longer there. https://exteriorcoatings.com/product/4800-ultra-static-dissipative-floor-finish/

3.) same loss of formatting on the 8themes product slider on the home page from old to new version upgrade titled “New Arrivals”: Pre upgrade: https://exteriorcoatings.com/ and after upgrade https://georcarson.staging.wpengine.com/

4.) The Shopping Cart Icon on the header no longer shows up, just the number of items in the cart?

#204729 Copied

Olga Barlow

Support staff

November 23, 2018 at 19:00

Hello,

1), 2), 3) Check now, please. We have made changes in child theme style.css, child theme content-product-slider.php and also edited code that you added in WP custom CSS (Appearance > Customize)
http://prntscr.com/lm3287
http://prntscr.com/lm34b9
http://prntscr.com/lm369o
4) Because White color was chosen in header styles http://prntscr.com/lm1t32

Regards

#204795 Copied

George

Participant

November 25, 2018 at 18:24

Thanks!!!

Just a couple more problems from upgrade:

1.) Dropdown menu text for My Account on top bar not visible (text is white color). Don’t know how to change it to black color text.

2.) Single products displayed using Woo Commerce Products and 8Themes using grid mode are showing up on website with bullet points and tags below the picture:

https://georcarson.staging.wpengine.com/product/metallic-epoxy-coating-pigment-colorant/

If using 8theme Products in slider style, products are displayed just fine
If using Massive Grid Products error message displayed.

3.) How can I make text in drop down boxes on single product page darker?

Apprecaite the help.

#204833 Copied
Olga Barlow

Support staff

November 26, 2018 at 15:36
Hello,

1) Problem was caused by custom CSS in Theme Options > Custom CSS and in WP custom CSS (Appearance > Customize > Custom CSS). You are using child theme so I would recommend you to move both customs to child theme style.css.

2) Can you provide the screenshot of the error message and add the element below the existing products to allow us to check the issue?

3) Use
```
.product-information table.variations td.value select {
    color: #000;
}
```
Regards
#204903 Copied
George

Participant

November 26, 2018 at 16:22

Making progress. only one more item on this 3 item list.

Here is an example of the Massive Product Category element with an error message:

http://georcarson.staging.wpengine.com/product/mica-meallic-chips-for-epoxy-polyaspartic-urethane-coatings/?preview_id=10341&preview_nonce=8cf4f2b833&_thumbnail_id=10367&preview=true

Also still not working properly: Single products displayed using Woo Commerce Products and 8Themes using grid mode are showing up on website with bullet points and tags below the picture:

https://georcarson.staging.wpengine.com/product/metallic-epoxy-coating-pigment-colorant/

Thanks.

#204918 Copied

Olga Barlow

Support staff

November 27, 2018 at 11:29

Hello,

1) What category are you trying to show there? http://prntscr.com/lnj34b We did not find that product category in the list http://prntscr.com/lnj45v Once we used existing category everything works fine, you can check that example of the product.

2) Do you want to remove the product excerpt? Check now (I have changed the custom CSS code).

Regards

#204947 Copied

George

Participant

December 3, 2018 at 05:39

Almost there! All upgrade issues fixed except one small new one that cropped up with latest 5.xx upgrade.

Using the Woo Commerce Products element in a page again shows the short product description bullet points and tags (this is NOT a problem using Woo Commerce Products element in single product page anymore.)

See this link under Metallic Colors tab: https://georcarson.staging.wpengine.com/metallics-marbled-epoxy-systems/

Thanks again.

#205208 Copied

Rose Tyler

Support staff

December 3, 2018 at 09:48

Hello,

Please provide a screenshot for a better understanding of what exactly needs to be removed.

Regards

#205223 Copied

George

Participant

December 3, 2018 at 15:03

here it is

https://snag.gy/Cg0PUN.jpg

Product shows bullet points and tags which it should not. Thiis was also problem with using Woo Commerce Product Element on single product page but you recently fixed it.

#205285 Copied
Rose Tyler

Support staff

December 3, 2018 at 15:10
Please change this code in custom css:
```
.single-product .product-view-booking .content-product .product-excerpt {
    display: none;
}
```
to:
```
.single-product .product-view-booking .content-product .product-excerpt,
.mpc-tab__content .product-view-booking .content-product .product-excerpt {
    display: none;
}
```
Regards
#205288 Copied
George

Participant

December 3, 2018 at 15:34

Thanks I believe we are all done fixing changes to my theme upgrade. Really appreciate all your work and quick response.

No system is perfect and major upgrades can be challenging but the quality of your support service gives great confidence in your product. Keep up the good work!

#205295 Copied

Rose Tyler

Support staff

December 3, 2018 at 15:42

We are grateful to you for your kind words.
This topic will be closed. Please kindly open up new tickets for additional questions.
Have a nice day.

Regards

#205297 Copied
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