Problem is that their support can’t reproduce the problem. Actually, I can see the problem from time to time. One time I don’t have any issue, another one I see the error when reloaded the page.
Their support told us that if even for us problem appears randomly it means something is with the server settings http://prntscr.com/lr5qdd
Do you have any async loading of scripts enabled in the server configuration or something similar?
Regards
Olga Barlow
Participant
December 5, 2018 at 19:01
Hello,
If you use XStore for the 3.5 version with the WC 3.4.x you may face compatibility problems. If you want to use the old version of WC plugin you need to downgrade XStore but I don’t think that using of the old version of plugin and theme is a good idea.
In new version (5.0) we have changed some styles, you can check our demo https://xstore.8theme.com/
We reduced some paddings, changed font-weight/font-size for some elements. These things were changed to improve UI&UX of the customers of our clients.
Regards
Olga Barlow
Participant
December 5, 2018 at 18:42
Hello,
Sorry for the inconvenience. Seems fix was missed in updated files. Check now, please.
Regards
Olga Barlow
Participant
December 5, 2018 at 18:37
Ok. We had to test how it works if third-party plugins are disabled to make sure that problem appears and related to our theme only.
Waiting for your FTP.
Regards
Olga Barlow
Participant
December 5, 2018 at 18:14
Hello,
Provide me also FTP access to your site to check problem in more details.
Regards
Olga Barlow
Participant
December 5, 2018 at 12:31
Hello,
Contact plugin author and ask to add the code below to class-wapl-global-labels.php
Seems problem is caused by CSS optimization option of WPRoket http://prntscr.com/lqow3x
Once I disabled option I don’t see the described problem.
Regards
Olga Barlow
Participant
December 4, 2018 at 18:59
Hello,
It caused some problems after the few WC plugin updates + conflicts with some third-party plugins for some other our themes where this option was implemented and we did not implement this option for this theme.
Regards
Olga Barlow
Participant
December 4, 2018 at 18:54
Hello,
We can’t reproduce this issue when testing your site on Android device. Could you, please, go to Appearance > Themes > Enabled the default WooComemrce theme Storefront and check in you can add to cart on the device where you previously had the problem? You can enable WooPress again after this test. Let me know about the results.
Regards
Olga Barlow
Participant
December 4, 2018 at 17:02
Hello,
I have updated themes and included plugins. Check sites.
By the way I found that you copied the full style.css file to your child theme. I have renamed the old child theme style.css because your way is a wrong way. In child theme style.css you need to copy only those styles that you want to overwrite, you should not copy all the styles from parent theme and then change them. Only styles that you want to change.
Regards
Olga Barlow
Participant
December 4, 2018 at 13:24
Hello,
This is not the theme issue. This is bug of the WPBakery plugin effect, it does not work even with the default WP theme https://gyazo.com/26131e31565baa33bf11de9731e746cb . I have added custom code in child theme style.css to fix the issue
Provide me temporary FTP access to your site. You can upload file to the any cloud storage and then just share me link to that file.
Regards
Olga Barlow
Participant
December 4, 2018 at 12:22
Hello,
I have sent your request to our developers but they have not confirmed that they will implement this in next update yet. The meeting and discussion about new theme options should be at the end of the month as I know. Once I get any new information about this I’ll inform you.
Regards
Olga Barlow
Participant
December 3, 2018 at 14:08
Hello,
Check now, please.
Regards
Olga Barlow
Participant
December 3, 2018 at 13:58
Hello,
What issue do you have with the additional variation plugin? Can you explain in more details and provide temporary Dashboard access to check?
We use custom slider to display single product images gallery and I suppose that plugin conflicts with this custom carousel. In this case we can’t make it work without additional customization.
Regards
Olga Barlow
Participant
December 3, 2018 at 13:54
Hello,
If site went down it means some fatal error happened. Did you enable WP debug to find out what error you got? Can you provide me server error logs to check and tell me the date when you faced this issue?
I see that all the plugins are enabled and there is not error on the frontend. Maybe that was PHP memory limit issue.
Regards
Olga Barlow
Participant
December 3, 2018 at 13:49
Hello,
Yes. Waiting for the reply.
Regards
Olga Barlow
Participant
December 3, 2018 at 13:40
Hello,
Have you done the backup of your files before the update? Find custom.css file in the backup, copy all the content from that file and paste in the child theme style.css.
If you use auto update option then theme old theme folder is replaced by the new one and if you had any custom files they will be removed. In you prefer to use custom.css file instead of the child theme style.css then don’t use auto update and update manually via FTP.
Regards
Olga Barlow
Participant
November 30, 2018 at 10:15
If you have other sites with the XStore we would recommend you to create a staging site. Then we’ll help you to update theme on the staging site and if everything is ok you’ll be able to move updated files and styles to the production site.
Regards
Olga Barlow
Participant
November 30, 2018 at 10:12
Hello,
What other styles do you want to get back? Can you provide me the screenshots for better understanding?
We improved styles to get better UI&UX. We changed the input colors, background, font weight for the headings and titles and font-size for some elements. If you did not overwrite them in your child theme they will be changed.
Regards
Olga Barlow
Participant
November 29, 2018 at 11:38
Hello,
WP does not enable maintenance mode if you update theme/plugin manually via FTP. WP enables maintenance mode if you update theme/plugin from Dashboard > Updates.
Problem with the page editor was related to Jetpack plugin that caused js error in console. I have disabled the plugin and everything works fine. Contact plugin author to fix it.
Regards
Olga Barlow
Participant
November 27, 2018 at 15:02
Hello,
We have imported version for you. We don’t remove theme, we removed the version, in other words, import of the theme options and home page installation for the Caramel version. Minor theme updates won’t make any critical changes on your site. If we release the major update then we would recommend you to create staging site and test theme update there before the production site update.
Regards
Olga Barlow
Participant
November 27, 2018 at 14:14
Hello,
I have added code to our Theme Options, disabled your plugin and don’t see problems http://prntscr.com/lnlire
Also, I would suggest you to use Insert headers and footers plugin if you need to add any code to the header because if you decide to change the theme you will lose that code if you use that plugin code will be safe.
1) What category are you trying to show there? http://prntscr.com/lnj34b We did not find that product category in the list http://prntscr.com/lnj45v Once we used existing category everything works fine, you can check that example of the product.
2) Do you want to remove the product excerpt? Check now (I have changed the custom CSS code).
Regards
Olga Barlow
Participant
November 27, 2018 at 11:08
Hello,
1) Provide me screenshot of the element in your content where you used product categories and that code does not work.
2) Looks that problem is related to a3 Lazy Load plugin, if we inspect image in Chrome we can see the following styles of the plugin http://prntscr.com/lnir2v
Once I check your site in Safari I don’t see that code anymore because “lazy-loaded” class does not appear for that image. I don’t know why this happens for the Safari. Either disable that plugin or contact plugin author to solve the problem.
