Forum Replies Created

Viewing 30 posts - 22,711 through 22,740 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2018 at 14:01

    Hello,

    Could you, please, provide me temporary FTP access to your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2018 at 12:26

    Hello,

    I don’t see that text because it’s hidden in your child theme style.css. Problem with product was caused by the navigation to the prev/next product. We improved the code to fix the problem. Changes were made in parent theme woo.php file because this fix will be included in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2018 at 11:06

    Hello,

    I have disabled Mailchimp for WooCommerce plugin because I faced notice from that plugin in the console. I think some script of this plugin could be the reason for the problem but you need to check the site during the next few days. You may try to enable the cache and higher PHP version and make sure if everything is ok after that. Let me know about the results.

    Thank you for your offer but I don’t need any fee, the main goal is to help our customers because the main award is to satisfy the client and maybe he’ll decide to become returning customer and buy our theme for the next project.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2018 at 18:53

    Hello,

    I see. Ok, I’m glad that you sorted out. Do you need any other help from our side?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2018 at 17:31

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2018 at 16:29

    Hello,

    Toolset integration was declined because it takes a lot of time but we got only a few requests about this. So, unfortunately, developers decided to focus on new theme features and improvements instead of integration with this plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2018 at 16:21

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2018 at 19:07

    Hello,

    Problem is that their support can’t reproduce the problem. Actually, I can see the problem from time to time. One time I don’t have any issue, another one I see the error when reloaded the page.

    Their support told us that if even for us problem appears randomly it means something is with the server settings http://prntscr.com/lr5qdd
    Do you have any async loading of scripts enabled in the server configuration or something similar?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2018 at 19:01

    Hello,

    If you use XStore for the 3.5 version with the WC 3.4.x you may face compatibility problems. If you want to use the old version of WC plugin you need to downgrade XStore but I don’t think that using of the old version of plugin and theme is a good idea.

    Besides I have checked your site and see that you updated WC and don’t see described problem https://gyazo.com/fcee39dc31a60a435f80d73dd9ba0c98

    Is everything ok now?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2018 at 18:53

    Hello,

    In new version (5.0) we have changed some styles, you can check our demo https://xstore.8theme.com/
    We reduced some paddings, changed font-weight/font-size for some elements. These things were changed to improve UI&UX of the customers of our clients.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2018 at 18:42

    Hello,

    Sorry for the inconvenience. Seems fix was missed in updated files. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2018 at 18:37

    Ok. We had to test how it works if third-party plugins are disabled to make sure that problem appears and related to our theme only.

    Waiting for your FTP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2018 at 18:14

    Hello,

    Provide me also FTP access to your site to check problem in more details.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2018 at 12:31

    Hello,

    Contact plugin author and ask to add the code below to class-wapl-global-labels.php

    if ( ! is_array( $label ) || ! isset( $label['conditions'] ) ) {
    	continue;
    }

    http://prntscr.com/lqzm2q

    Or disable search by SKU in Theme Options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2018 at 19:14

    Hello,

    Seems problem is caused by CSS optimization option of WPRoket http://prntscr.com/lqow3x
    Once I disabled option I don’t see the described problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2018 at 18:59

    Hello,

    It caused some problems after the few WC plugin updates + conflicts with some third-party plugins for some other our themes where this option was implemented and we did not implement this option for this theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2018 at 18:54

    Hello,

    We can’t reproduce this issue when testing your site on Android device. Could you, please, go to Appearance > Themes > Enabled the default WooComemrce theme Storefront and check in you can add to cart on the device where you previously had the problem? You can enable WooPress again after this test. Let me know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2018 at 17:02

    Hello,

    I have updated themes and included plugins. Check sites.
    By the way I found that you copied the full style.css file to your child theme. I have renamed the old child theme style.css because your way is a wrong way. In child theme style.css you need to copy only those styles that you want to overwrite, you should not copy all the styles from parent theme and then change them. Only styles that you want to change.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2018 at 13:24

    Hello,

    This is not the theme issue. This is bug of the WPBakery plugin effect, it does not work even with the default WP theme https://gyazo.com/26131e31565baa33bf11de9731e746cb . I have added custom code in child theme style.css to fix the issue

    .vc_parallax .vc_parallax-inner {
        background-attachment: fixed;
    }

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2018 at 12:25

    Hello,

    Provide me temporary FTP access to your site. You can upload file to the any cloud storage and then just share me link to that file.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 4, 2018 at 12:22

    Hello,

    I have sent your request to our developers but they have not confirmed that they will implement this in next update yet. The meeting and discussion about new theme options should be at the end of the month as I know. Once I get any new information about this I’ll inform you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2018 at 14:08

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2018 at 13:58

    Hello,

    What issue do you have with the additional variation plugin? Can you explain in more details and provide temporary Dashboard access to check?
    We use custom slider to display single product images gallery and I suppose that plugin conflicts with this custom carousel. In this case we can’t make it work without additional customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2018 at 13:54

    Hello,

    If site went down it means some fatal error happened. Did you enable WP debug to find out what error you got? Can you provide me server error logs to check and tell me the date when you faced this issue?

    I see that all the plugins are enabled and there is not error on the frontend. Maybe that was PHP memory limit issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2018 at 13:49

    Hello,

    Yes. Waiting for the reply.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2018 at 13:40

    Hello,

    Have you done the backup of your files before the update? Find custom.css file in the backup, copy all the content from that file and paste in the child theme style.css.
    If you use auto update option then theme old theme folder is replaced by the new one and if you had any custom files they will be removed. In you prefer to use custom.css file instead of the child theme style.css then don’t use auto update and update manually via FTP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2018 at 10:15

    If you have other sites with the XStore we would recommend you to create a staging site. Then we’ll help you to update theme on the staging site and if everything is ok you’ll be able to move updated files and styles to the production site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2018 at 10:12

    Hello,

    What other styles do you want to get back? Can you provide me the screenshots for better understanding?
    We improved styles to get better UI&UX. We changed the input colors, background, font weight for the headings and titles and font-size for some elements. If you did not overwrite them in your child theme they will be changed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 29, 2018 at 11:38

    Hello,

    WP does not enable maintenance mode if you update theme/plugin manually via FTP. WP enables maintenance mode if you update theme/plugin from Dashboard > Updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 29, 2018 at 11:26

    Hello, @Craig_White

    Actually, variable products do not have the General tab by default and sale schedule time could be set for every individual variation only http://prntscr.com/log0tl Different variations could have different sale date and sale price, there is no general tab to add this info for the product like the simple type has.
    Best offer element has the option to display variable product but not the product variation at this moment. We’ll try to add the option to choose the product variation for the Best offer element, for example, http://prntscr.com/log3jw Then countdown time will also appear.

    Regards

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Viewing 30 posts - 22,711 through 22,740 (of 30,391 total)
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