Forum Replies Created

Viewing 30 posts - 19,111 through 19,140 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 13, 2020 at 12:06

    Hello,

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

    If you want to migrate from any other platform to WooCommerce you need to contact WooCommerce support on the WooCommerce forum https://wordpress.org/support/plugin/woocommerce/ or ask the author of the migration tool because we are able to help you with questions related strictly to our theme and theme options. Questions related to migration to WooCommerce from other platforms are outside of our support because these questions are related to WooCommerce plugin, not directly to our theme. If tool that you choose is fully compatible with WooCommerce we don’t think that you ‘ll face any compatibility issues with our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 13, 2020 at 11:48

    Hello,

    Watch video tutorial on how to create custom footer using Static Blocks https://youtu.be/gY-x4m47Duo
    Here you can find many other video guides about different theme options https://www.youtube.com/playlist?list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 13, 2020 at 11:45

    Hello,

    What version of the PHP do you use? It should be no lesser than 7.0.
    If you use PHP 7.0 or greater but still have this issue provide us with WP Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 13, 2020 at 11:42

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 13, 2020 at 11:41

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 13, 2020 at 10:42

    Hello,

    1) If you want to update bundled plugins use the manual update method and plugin archives from the Downloads page https://www.8theme.com/downloads Bundled plugins do not support autoupdate.

    2) Use the following code

    add_action( 'woocommerce_after_shop_loop_item', 'woocommerce_product_loop_tags', 5 );
    function woocommerce_product_loop_tags() {
    	global $post, $product;
    
    	echo wc_get_product_tag_list( $product->get_id(), ', ', '<span class="tagged_as">' . _n( 'Tag:', 'Tags:', count( $product->get_tag_ids() ), 'xstore' ) . ' ', '</span>' ); 
    }

    Take into account that additional customization is not included in our support. It’s paid service, so if you have any other requests about additional customization submit request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 13, 2020 at 10:16

    Hello,

    Product review is the default WooCommerce option, so check the WooCommerce forum to get the answer to this question https://wordpress.org/support/plugin/woocommerce/
    Our theme does not have any extra options for this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 13, 2020 at 10:13

    Hello,

    If you use hashtags http://prntscr.com/qmx4nl you’ll get all the photos that have that hashtag no matter who added them: you or somebody else. If you want to show only your photos either use just your account and clear hashtag field or add unick hashtags to your photos and use it then.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 13, 2020 at 09:56

    Hello,

    I don’t know what’s wrong with your htaccess file but we are redirected https://gyazo.com/5c11e8c4a2b68a7c128fd5e6ae05778e
    You did not answer my previous question: why do you need one more copy if the first one https://nebcreative.com/kinetic/ works fine?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 10, 2020 at 18:52

    Hello,

    We have updated theme. Check the grouped product and let me know if it still works wrong. Provide us also with link to that product with issue. Also, don’t forget to explain what exactly works wrong.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 10, 2020 at 18:50

    Hello,

    Check now. If you want to change theme functions don’t copy and edit classico-child/framework/theme-functions.php file. Copy the necessary function from that file to classico-child/functions.php file and edit it according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 10, 2020 at 18:23

    Hello,

    Could you provide us with screenshot of the issue? We don’t see any block box http://prntscr.com/qlxkb1

    What browser do you use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 10, 2020 at 18:21

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 10, 2020 at 18:19

    Hello,

    Use only Latin characters for the attributes slug http://prntscr.com/qlxf13
    We would suggest you to do the same for all the slugs because using the non-latin characters are not recommended for SEO https://yoast.com/video/ask-yoast-slug-for-arabic-urls/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 10, 2020 at 18:07
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 10, 2020 at 17:36

    Hello,

    Thank you for the information. Our developers will be able to check the compatibility issue on Monday and I’ll inform you if we are able to make our theme compatible with that plugin.Keep plugin disabled till we answer to you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 10, 2020 at 17:34

    Hello,

    We don’t speak Spanish, sorry.
    1) WP Dashboard access is incorrect http://prntscr.com/qlwuh3
    2) Provide us with FTP access to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 10, 2020 at 17:29

    Hello,

    Only using migration, for example https://www.shopping-cart-migration.com/shopping-cart-migration-options/4932-yahoostore-to-woocommerce-migration but it’s not related to theme, so we don’t have detailed information about this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 10, 2020 at 17:25

    Hello,

    Still the same https://gyazo.com/45a80b284ffd1f3590a14b277d5814ce
    Why do you need one more copy if the first one https://nebcreative.com/kinetic/ works fine?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2020 at 19:43

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2020 at 19:42

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2020 at 19:39

    Hello,

    Sorry but your issue with cart is not related to our theme because it does not work even if all the third-party plugins are disabled and default Storefront theme is enabled https://gyazo.com/9831b3bccd7d8849ca881390c065ff74
    Contact WooCommerce support to solve this issue, we are able to help only in case problem caused by theme files.

    Also, you used out of date versions of the WPBakery and Revolution slider plugin. We have updated plugins and you need to re-create slider because the latest version removed previously created slider.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2020 at 19:15

    Hello,

    Provide us with your user ID in the private content http://prntscr.com/qlgdnt to allow us to enable popup again and study the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2020 at 19:13

    Hello,

    Code removed and page works fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2020 at 19:12

    Hello,

    Looks that it was some kind of cache or something. We have re-saved the element and page and everything works ok. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2020 at 18:53

    Hello,

    We have enabled JS and CSS minification in the cache plugin settings and your site speed results are pretty good
    https://tools.pingdom.com/#5be2dae8e5400000
    https://gtmetrix.com/reports/storypages.love/8s4te0u2

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2020 at 17:56

    Hello,

    Provide us with Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2020 at 12:40

    Hello,

    Why did you add that code to text element http://prntscr.com/ql9uo5 ?

    This is the reason of your issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2020 at 12:28

    Hello,

    Looks that Poptin plugin could be the reason of the problem. Once we disabled plugin problem disappeared.
    We activated plugin but it ask to log in again and we don’t have your ID. So, try menu when plugin is disabled and if it works fine then provide us with your login ID to allow us to test and find the reason why that plugin causes an issue with the mobile menu.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2020 at 12:03

    Hello,

    If we try to visit nebcreative.com/csys we are redirected to nebcreative.com. At the same time if we visit https://nebcreative.com/kinetic/ it works fine and there is no fatal error anymore, PHP is 7.1.14 there.

    The only moment you need to fix is the Instagram widget. Go to XStore > Instagram API > add your API key http://prntscr.com/ql96kh and choose the Instagram user in the element settings on your page http://prntscr.com/ql99zt

    Regards

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Viewing 30 posts - 19,111 through 19,140 (of 30,337 total)
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