Hello,
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.
If you want to migrate from any other platform to WooCommerce you need to contact WooCommerce support on the WooCommerce forum https://wordpress.org/support/plugin/woocommerce/ or ask the author of the migration tool because we are able to help you with questions related strictly to our theme and theme options. Questions related to migration to WooCommerce from other platforms are outside of our support because these questions are related to WooCommerce plugin, not directly to our theme. If tool that you choose is fully compatible with WooCommerce we don’t think that you ‘ll face any compatibility issues with our theme.
Regards