Hi there. Since updating the theme and required plugins accordingly I appear to have a black box with ‘Download File’ appear at the top of our website. Any idea how I can get rid of it?
Could you provide us with screenshot of the issue? We don’t see any block box http://prntscr.com/qlxkb1
What browser do you use?
Hi Olga. Thank you for your swift response. OK I am using Safari version 12. How can I attach a screenshot here?
I have just tried in Firefox 71 too and it’s the same. If you scroll further up to the very top you will see it on the left.
I also get a grey panel underneath the black box which says “Add any widgets you want in Apperance->Widgets->”Hidden top panel area””
There are no widgets I want to place in the Hidden top panel at present, but I can’t see where I can remove the hidden top panel.
I also have a couple of other issues. Since upgrading the theme, my product images are tiny compared to what they were. I am struggling to find where I can adjust the sizes.
You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html and provide the link to the screenshot here.
Theme Options > Header > Enable hidden top panel > Off.
Please provide temporary wp-admin and FTP access http://prntscr.com/qm69st so we can take a closer look at your problems.
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