You did not import base demo content with products, posts, etc. Check now.
Let me know if you need anything else.
Regards
Olga Barlow
Participant
January 14, 2020 at 12:36
Hello,
2) If you want to apply changes for all the devices then just remove media query from the mentioned code.
3) If you need help with site optimization submit request to WPKraken team. Our support does not include personal site optimization service and we don’t have experts for these purposes.
Regards
Olga Barlow
Participant
January 14, 2020 at 12:33
Hello,
Problem was related to export file. It was generated wrong because of the blank space in the child theme functions.php before php tag https://prnt.sc/qnh5t6
Check sites now.
Regards
Olga Barlow
Participant
January 14, 2020 at 11:08
Hello,
1) Use translation files of the wishlist plugin http://prntscr.com/qng715
2) If you want to add some margin after the header for the single product page for the mobile device only then I would recommend you the following custom code
@media only screen and (max-width:992px){
.single-product .site-header {
margin-bottom: 15px;
}
}
Regards
Olga Barlow
Participant
January 14, 2020 at 11:00
Hello,
The problem could be related to the export file that you are trying to import. Provide us with access to site where you generated the export file.
Regards
Olga Barlow
Participant
January 14, 2020 at 10:56
Hello,
You are using child theme and parent theme for your child is dranklabel http://prntscr.com/qnfu2e
dranklabel theme version is 6.0.1 not 6.1 http://prntscr.com/qnfudv So, you did not update theme you use to the latest version. If you renamed theme folder from the default woopress to dranklabel then autoupdate option is not suitable for you. Use FTP method to update theme (Upload not the woopress folder to your themes folder but files/folders from the xstore folder to your dranklabel folder, for example http://prntscr.com/ql8hwm
Or upload updated woppress folder and rename the old version to dranklabel-old, for example, and WordPress folder to dranklabel)
We have updated theme for you.
Regards
Olga Barlow
Participant
January 14, 2020 at 10:39
Hello,
We need access to site where you have a problem. We would like to try some plugin that could fix the error with the product rating http://prntscr.com/qnfpev if products do not have ratings from your customers. We think that this could be the reason of the problem that you reported about. Rating is the default WooCommerce option but we’ll try to help you with this. If we don’t find solution then you will need to contact WooCommerce support with this issue.
Meanwhile, you need to fix all the other errors that are not related to our theme http://prntscr.com/qnfrm1
Regards
Olga Barlow
Participant
January 14, 2020 at 10:30
Hello,
You are welcome. Go to Appearance > Menus > create new menu with the full list of links you need. After that choose this menu in the mobile menu settings http://prntscr.com/qnfnj4
Regards
Olga Barlow
Participant
January 14, 2020 at 10:22
Hello,
There is no special option for this but you can change it by additional customization. Find et_email_btn function in the classico/framework/woo.php file copy this function(not whole the file!) to child theme functions.php and edit it according to your needs.
Regards
Olga Barlow
Participant
January 14, 2020 at 09:46
Hello,
Problem was caused by Display images in webp format on the site option http://prntscr.com/qneynu Once we disabled it the logo is ok.
Regards
Olga Barlow
Participant
January 14, 2020 at 09:34
Hello,
Go to the Downloads page and download XStore inport files archive. Extract files, find the necessary home page and xml file inside.
Regards
Olga Barlow
Participant
January 14, 2020 at 09:28
Hello,
There is no special option to change links color but you can change it using custom CSS
I see. Check the wp_options table of the nebcreative.com/csys/ installation. Maybe you just missed to change the site URL.
Anyway, we’ll be glad to help you once you create working installation.
Could you provide us with WP Dashboard access to your site?
Regards
Olga Barlow
Participant
January 13, 2020 at 17:32
Hello,
We used Encryption type – Plain FTP in FileZilla settings http://prntscr.com/qn4lll but seems password is incorrect http://prntscr.com/qn4m43
So, check the username and pass by yourself first to try to connect to FTP and then reply back with the correct credentials.
Regards
Olga Barlow
Participant
January 13, 2020 at 17:25
Hello,
Do you use third-party plugins for the images? Probably one of the third-party plugins causes this issue. Provide us with WP Dashboard access to check.
Regards
Olga Barlow
Participant
January 13, 2020 at 16:42
P.S. Our theme also includes variation swatched and you don’t need third-party plugin by the way https://youtu.be/LgzC4iK-j6A
Regards
Olga Barlow
Participant
January 13, 2020 at 16:40
Hello,
Mentioned issue is not related to our theme because appears even with the default Storefront theme https://gyazo.com/8a60336e0118bad535f8a1455de8076d
I suppose this option of the third-party plugin that you use (WooCommerce Variation Swatches) should be enabled http://prntscr.com/qn3t16 But contact plugin author to make sure.
Regards
Olga Barlow
Participant
January 13, 2020 at 16:30
Hello,
You are welcome.
Regards
Olga Barlow
Participant
January 13, 2020 at 15:52
Hello,
Header areas have 2 modes: Desktop and Mobile http://prntscr.com/qn30yt Switch to mobile when you want to change header color or mobile logo size for the mobile version.
Regards
Olga Barlow
Participant
January 13, 2020 at 15:49
Hello,
All the products on our site use the Default Form Values (WooCommerce option) http://prntscr.com/qn2yw7 If you change it to “No default …” you won’t have preselected options.
Regards
Olga Barlow
Participant
January 13, 2020 at 15:46
Hello,
Cookie notice plugin made some changes and it caused the issue. Either add the following code to custom CSS or wait for the next theme update (it will be fixed)
I see. Then probably it’s related to the renaming of the theme folder. Skip this notice and follow our updates.
Regards
Olga Barlow
Participant
January 13, 2020 at 12:39
Hello,
There is no option to move only custom tab under the add to cart button, you can move all the tabs below the share icons http://prntscr.com/qmzoka . To do this go to Royal > Single product > Location of product tabs > Next to the image.
If you want to display only custom tab content and below the add to cart button then submit additional customization request here becasue additional customization is not included in base support.
Regards
Olga Barlow
Participant
January 13, 2020 at 12:33
Hello,
It’s because you removed theme version from the style.css of the parent theme. We don’t recommend you to do this.
Regards
Olga Barlow
Participant
January 13, 2020 at 12:30
Hello,
Yes, you are right. Seems this is theme bug with Ajax add to cart for the grouped products. I have passed problem to our developers.
Disable Ajax add to cart option till we fix the issue (Theme Options > E-Commerce > Single product).
