Page 637 – 8theme.com

Forum Replies Created

Viewing 30 posts - 19,081 through 19,110 (of 30,337 total)

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Olga Barlow

Participant

January 14, 2020 at 11:08
Hello,

1) Use translation files of the wishlist plugin http://prntscr.com/qng715
2) If you want to add some margin after the header for the single product page for the mobile device only then I would recommend you the following custom code

@media only screen and (max-width:992px){ .single-product .site-header { margin-bottom: 15px; } }

Regards
#228255 Copied In reply to: My site loads very slowly.
Olga Barlow

Participant

January 14, 2020 at 11:00

Hello,

The problem could be related to the export file that you are trying to import. Provide us with access to site where you generated the export file.

Regards

#228253 Copied In reply to: Can't import theme options from another Xstore shop

Olga Barlow

Participant

January 14, 2020 at 10:56

Hello,

You are using child theme and parent theme for your child is dranklabel http://prntscr.com/qnfu2e
dranklabel theme version is 6.0.1 not 6.1 http://prntscr.com/qnfudv So, you did not update theme you use to the latest version. If you renamed theme folder from the default woopress to dranklabel then autoupdate option is not suitable for you. Use FTP method to update theme (Upload not the woopress folder to your themes folder but files/folders from the xstore folder to your dranklabel folder, for example http://prntscr.com/ql8hwm
Or upload updated woppress folder and rename the old version to dranklabel-old, for example, and WordPress folder to dranklabel)
We have updated theme for you.

Regards

#228252 Copied In reply to: WooPress Core plugin requires

Olga Barlow

Participant

January 14, 2020 at 10:39

Hello,

We need access to site where you have a problem. We would like to try some plugin that could fix the error with the product rating http://prntscr.com/qnfpev if products do not have ratings from your customers. We think that this could be the reason of the problem that you reported about. Rating is the default WooCommerce option but we’ll try to help you with this. If we don’t find solution then you will need to contact WooCommerce support with this issue.

Meanwhile, you need to fix all the other errors that are not related to our theme http://prntscr.com/qnfrm1

Regards

#228251 Copied In reply to: Pages with a list of items need to have each item marked up individually

Olga Barlow

Participant

January 14, 2020 at 10:30

Hello,

You are welcome. Go to Appearance > Menus > create new menu with the full list of links you need. After that choose this menu in the mobile menu settings http://prntscr.com/qnfnj4

Regards

#228248 Copied In reply to: Mobile Menu

Olga Barlow

Participant

January 14, 2020 at 10:22

Hello,

There is no special option for this but you can change it by additional customization. Find et_email_btn function in the classico/framework/woo.php file copy this function(not whole the file!) to child theme functions.php and edit it according to your needs.

Regards

#228246 Copied In reply to: Product Detail Page Recommend via Mail Link and Mailtext

Olga Barlow

Participant

January 14, 2020 at 09:46

Hello,

Problem was caused by Display images in webp format on the site option http://prntscr.com/qneynu Once we disabled it the logo is ok.

Regards

#228243 Copied In reply to: Double logos on front page

Olga Barlow

Participant

January 14, 2020 at 09:34

Hello,

Go to the Downloads page and download XStore inport files archive. Extract files, find the necessary home page and xml file inside.

Regards

#228242 Copied In reply to: Demo import
Olga Barlow

Participant

January 14, 2020 at 09:28
Hello,

There is no special option to change links color but you can change it using custom CSS

a:focus, a:hover { color: #1089ef; } a { color: #68a9e0; }

Regards
#228241 Copied In reply to: Links text color and highlighting
Olga Barlow

Participant

January 14, 2020 at 09:14

Hello,

I see. Check the wp_options table of the nebcreative.com/csys/ installation. Maybe you just missed to change the site URL.
Anyway, we’ll be glad to help you once you create working installation.

Regards

#228238 Copied In reply to: issue with core plugin

Olga Barlow

Participant

January 13, 2020 at 18:21

Hello,

I’m confused but still with no luck http://prntscr.com/qn5cui

Regards

#228221 Copied In reply to: Various Post Types aren't being properly displayed

Olga Barlow

Participant

January 13, 2020 at 18:02

Hello,

Could you provide us with WP Dashboard access to your site?

Regards

#228219 Copied In reply to: Pages with a list of items need to have each item marked up individually

Olga Barlow

Participant

January 13, 2020 at 17:32

Hello,

We used Encryption type – Plain FTP in FileZilla settings http://prntscr.com/qn4lll but seems password is incorrect http://prntscr.com/qn4m43
So, check the username and pass by yourself first to try to connect to FTP and then reply back with the correct credentials.

Regards

#228218 Copied In reply to: Various Post Types aren't being properly displayed

Olga Barlow

Participant

January 13, 2020 at 17:25

Hello,

Do you use third-party plugins for the images? Probably one of the third-party plugins causes this issue. Provide us with WP Dashboard access to check.

Regards

#228217 Copied In reply to: Double logos on front page

Olga Barlow

Participant

January 13, 2020 at 16:42

P.S. Our theme also includes variation swatched and you don’t need third-party plugin by the way https://youtu.be/LgzC4iK-j6A

Regards

#228216 Copied In reply to: Found a mistake on your topic

Olga Barlow

Participant

January 13, 2020 at 16:40

Hello,

Mentioned issue is not related to our theme because appears even with the default Storefront theme https://gyazo.com/8a60336e0118bad535f8a1455de8076d
I suppose this option of the third-party plugin that you use (WooCommerce Variation Swatches) should be enabled http://prntscr.com/qn3t16 But contact plugin author to make sure.

Regards

#228215 Copied In reply to: Found a mistake on your topic

Olga Barlow

Participant

January 13, 2020 at 16:30

Hello,

You are welcome.

Regards

#228214 Copied In reply to: XStore Cookie Notice – thin strip stays at bottom right hand side after click OK

Olga Barlow

Participant

January 13, 2020 at 15:52

Hello,

Header areas have 2 modes: Desktop and Mobile http://prntscr.com/qn30yt Switch to mobile when you want to change header color or mobile logo size for the mobile version.

Regards

#228211 Copied In reply to: Mobile header

Olga Barlow

Participant

January 13, 2020 at 15:49

Hello,

All the products on our site use the Default Form Values (WooCommerce option) http://prntscr.com/qn2yw7 If you change it to “No default …” you won’t have preselected options.

Regards

#228210 Copied In reply to: Found a mistake on your topic
Olga Barlow

Participant

January 13, 2020 at 15:46
Hello,

Cookie notice plugin made some changes and it caused the issue. Either add the following code to custom CSS or wait for the next theme update (it will be fixed)

#cookie-notice.cookie-notice-hidden { display: none; }

Regards
#228209 Copied In reply to: XStore Cookie Notice – thin strip stays at bottom right hand side after click OK
Olga Barlow

Participant

January 13, 2020 at 15:44

You are welcome.

Regards

#228206 Copied In reply to: URGENT Issue when I Try to update the theme

Olga Barlow

Participant

January 13, 2020 at 12:46

Hello,

You are welcome.

Regards

#228200 Copied In reply to: Child theme activation

Olga Barlow

Participant

January 13, 2020 at 12:42

Hello,

I see. Then probably it’s related to the renaming of the theme folder. Skip this notice and follow our updates.

Regards

#228197 Copied In reply to: Child theme activation

Olga Barlow

Participant

January 13, 2020 at 12:39

Hello,

There is no option to move only custom tab under the add to cart button, you can move all the tabs below the share icons http://prntscr.com/qmzoka . To do this go to Royal > Single product > Location of product tabs > Next to the image.

If you want to display only custom tab content and below the add to cart button then submit additional customization request here becasue additional customization is not included in base support.

Regards

#228195 Copied In reply to: Some questions

Olga Barlow

Participant

January 13, 2020 at 12:33

Hello,

It’s because you removed theme version from the style.css of the parent theme. We don’t recommend you to do this.

Regards

#228193 Copied In reply to: Child theme activation

Olga Barlow

Participant

January 13, 2020 at 12:30

Hello,

Yes, you are right. Seems this is theme bug with Ajax add to cart for the grouped products. I have passed problem to our developers.
Disable Ajax add to cart option till we fix the issue (Theme Options > E-Commerce > Single product).

Regards

#228192 Copied In reply to: Grouped product not working properly.

Olga Barlow

Participant

January 13, 2020 at 12:16

Hello,

Go to XStore > Theme Options > Portfolio > make sure that Portfolio projects option is enabled https://gyazo.com/9b9a6607b5ed49db9c758a37c0b2af80

Regards

#228190 Copied In reply to: Portfolio section is gone

Olga Barlow

Participant

January 13, 2020 at 12:13

Hello,

You are welcome.

Regards

#228188 Copied In reply to: The category star background is up.

Olga Barlow

Participant

January 13, 2020 at 12:12

Hello,

Did you watch video tutorial?

Regards

#228187 Copied In reply to: Theme Registration

Olga Barlow

Participant

January 13, 2020 at 12:11

Hello,

Check the style.css file of the child theme. There is Template: xstore line. You should change xstore to your parent theme if you changed the default parent theme folder name.
Also, keep in mind that you will need to import parent theme options to child theme to get all the settings, header layout etc. So, before child theme activation go to XStore > Theme Options > Import/Export > download the export file. And after child theme activation import this file at the same place (XStore > Theme Options > Import/Export > upload import file).

Regards

#228186 Copied In reply to: Child theme activation
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Viewing 19,110 results - 19,081 through 19,110 (of 30,337 total)

Viewing 30 posts - 19,081 through 19,110 (of 30,337 total)

← 1 2 3 … 636 637 638 … 1,010 1,011 1,012 →

Forum Replies Created

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