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Mobile Nav Issue - by West Socks - on WordPress WooCommerce support

This topic has 25 replies, 4 voices, and was last updated 4 years, 3 months ago ago by Rose Tyler

West Socks

Participant

January 6, 2020 at 23:40

On mobile when you go to the site and select the drop-down navigation and then try to open categories it doesn’t show sometimes. Can you replicate the issue?

Please, contact administrator
for this information.

#227839 Copied Theme version: 6.2.5 WooCommerce version: 5.3.2

24 Answers

West Socks

Participant

January 7, 2020 at 18:36

Also I am trying to update Slider revolution and WP Bakery via FTP. Am i replacing the current folder in wp-plugins or am I opening it up and dropping the new files in that I have downloaded? Please assist.

#227852 Copied

John Holden

Support staff

January 8, 2020 at 06:00

Hi,

1. Mobile

– It still working fine for me https://screencast-o-matic.com/watch/cYVjfRvwxT

2. Update plugins

– You should delete current version before updating https://xstore.helpscoutdocs.com/article/37-plugins-update

Regards,
Hung PD

#227869 Copied

West Socks

Participant

January 8, 2020 at 19:55

So If I delete the folder slider revolution and reupload the new one I won’t lose anything?

Matt

#227909 Copied

West Socks

Participant

January 8, 2020 at 22:47

Please help. If you can update slider revolution and WP- Bakery, please that would be super helpful. I have attached the FTP information.

Please contact administrator
for this information.

#227915 Copied

Olga Barlow

Support staff

January 9, 2020 at 12:28

Hello,

Looks that Poptin plugin could be the reason of the problem. Once we disabled plugin problem disappeared.
We activated plugin but it ask to log in again and we don’t have your ID. So, try menu when plugin is disabled and if it works fine then provide us with your login ID to allow us to test and find the reason why that plugin causes an issue with the mobile menu.

Regards

#227963 Copied

West Socks

Participant

January 9, 2020 at 16:58

We’re you able to
Update the plugins?

#227978 Copied

Olga Barlow

Support staff

January 9, 2020 at 19:15

Hello,

Provide us with your user ID in the private content http://prntscr.com/qlgdnt to allow us to enable popup again and study the issue.

Regards

#227987 Copied

West Socks

Participant

January 9, 2020 at 21:05

added information.

Please contact administrator
for this information.

#227997 Copied

West Socks

Participant

January 10, 2020 at 16:10

Is there an update? I’d love to turn poptin off if it is causing my mobile nav not to function properly.

Thanks,

#228053 Copied

Olga Barlow

Support staff

January 10, 2020 at 17:36

Hello,

Thank you for the information. Our developers will be able to check the compatibility issue on Monday and I’ll inform you if we are able to make our theme compatible with that plugin.Keep plugin disabled till we answer to you.

Regards

#228061 Copied

West Socks

Participant

January 10, 2020 at 23:27

Sounds good. Can you help implement reviews on my product page? I can’t seem to get it to show?

#228084 Copied

Rose Tyler

Support staff

January 11, 2020 at 09:05

Hello,

Please submit a new topic for new questions http://prntscr.com/qm5q1j https://www.8theme.com/forums/xstore-wordpress-support-forum/
About reviews, go to WooCommerce > Settings > Products > General > Enable reviews + Theme Options > WooCommerce (Shop) > Single product page > Tabs > Reviews Position.

Regards

#228087 Copied

West Socks

Participant

January 15, 2020 at 06:06

Can you take a look at the mobile nav again. I don’t have poptin enabled but when you go to the mobile website and scroll down a little bit and then hit the hamburger, it blends in to the background of the page?

#228295 Copied
Rose Tyler

Support staff

January 15, 2020 at 08:45
Hello,

Try to use the next custom CSS code:
```
.et-overflow-hidden #header.sticky-on:not([data-type="sticky"]) > [class*=header-wrapper], 
.et-overflow-hidden #header > [class*=header-wrapper] .sticky-on > div {
    position: static;
}
```
Regards
#228311 Copied
West Socks

Participant

January 15, 2020 at 16:43

What is the issue? and can it be resolved without the addition of code? Because now the issue is when you scroll down and hit the hamburger and then hit the “X” the background goes blank?

#228360 Copied

Rose Tyler

Support staff

January 16, 2020 at 12:55

Hello,

We have deleted the custom code and made some changes in Core plugin. Please check now, If all fine, the fix will be included in the next update. If you face any problem, describe it in more detail and specify in which browser.

Regards

#228409 Copied

West Socks

Participant

January 16, 2020 at 17:49

Now instead of a blank background, it blends into the background again. See the image: https://ibb.co/Lk8sY74

Thanks

#228422 Copied

Rose Tyler

Support staff

January 17, 2020 at 08:08

What mobile and browser are you using?
We do not see the problem, for example, Samsung in Chrome https://prnt.sc/qowc37

Regards

#228436 Copied

West Socks

Participant

January 17, 2020 at 16:32

apple iphone 8 and safari. When you scroll down the page a little bit and then hit the hamburger it happens.

#228468 Copied
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