Looks that Poptin plugin could be the reason of the problem. Once we disabled plugin problem disappeared.
We activated plugin but it ask to log in again and we don’t have your ID. So, try menu when plugin is disabled and if it works fine then provide us with your login ID to allow us to test and find the reason why that plugin causes an issue with the mobile menu.
Regards
Olga Barlow
Participant
January 9, 2020 at 12:03
Hello,
If we try to visit nebcreative.com/csys we are redirected to nebcreative.com. At the same time if we visit https://nebcreative.com/kinetic/ it works fine and there is no fatal error anymore, PHP is 7.1.14 there.
The only moment you need to fix is the Instagram widget. Go to XStore > Instagram API > add your API key http://prntscr.com/ql96kh and choose the Instagram user in the element settings on your page http://prntscr.com/ql99zt
Regards
Olga Barlow
Participant
January 8, 2020 at 18:28
Hello,
Sorry for the delay. Topic answered.
Regards
Olga Barlow
Participant
January 8, 2020 at 18:26
Hello,
Answered to that topic.
Regards
Olga Barlow
Participant
January 8, 2020 at 18:23
Hello,
1) Can’t connect to your FTP anymore, access is incorrect. http://prntscr.com/qkxkld
2) What version of the PHP do you use? It should be no less than 7.0.
Regards
Olga Barlow
Participant
January 8, 2020 at 18:13
Hello,
Sorry for the delay in answering.
You have renamed theme folder and it caused your issue. If you renamed theme then autoupdate method won’t work for you. Use only FTP method to update theme next time.
Check site now.
Regards
Olga Barlow
Participant
January 8, 2020 at 17:56
Hello,
Check now.
Regards
Olga Barlow
Participant
January 8, 2020 at 17:35
Hello,
We need more detailed information about that report. Could you, please, provide us with access to Google Search Console account for your website to allow us to check detailed information about pages where you get errors and check them.
Regards
Olga Barlow
Participant
January 8, 2020 at 14:45
Hello,
We suppose this option will be implemented within a month.
Regards
Olga Barlow
Participant
January 6, 2020 at 17:51
Hello,
Our theme does not include get_used_coupons function in theme files. Probably one of the third-party plugins that you keep enabled uses this function and causes that notice. Check the plugins list on your site and try to disable plugins related to WooCommerce and check which one generates that notice.
Regards
Olga Barlow
Participant
January 6, 2020 at 17:47
Hello,
As we know there is no such option. But you may leave the feature request to plugin authors in the comments section https://codecanyon.net/item/subscriptio-woocommerce-subscriptions/8754068 and maybe they will try to implement such option in one of the next updates.
We are not plugin developers, so we can’t improve it.
Go to Pages > edit front page > scroll down to Testimonial element and edit its settings http://prntscr.com/qk13uq
Regards
Olga Barlow
Participant
January 6, 2020 at 15:47
Hello,
If you check the notice attentively you’ll find that the error appears in the child theme. We are not responsible for your changes in the child theme, only for the parent theme. Check the child theme header.php file to find our what code causes your notice.
2) If you want to add link to Single image then edit Single images element and choose On click action > Custom Link http://prntscr.com/qk0usm
3) Watch video tutorial on how to update theme and choose the most suitable for you way https://youtu.be/xMEoi3rKoHk
Regards
Olga Barlow
Participant
January 6, 2020 at 15:14
Hello,
There is no such option for the single product builder elements but I have passed your request to our developers and they will try to implement it in one of the next updates.
1) You provided FTP access to empty folder http://prntscr.com/qjzozj
2) You are using PHP version 5.6, min required PHP version is 7.0. And this could be the reason of your issue. Please, update PHP on your server to 7.0 or better to 7.2 and try to activate plugin. If you still have the same problem even after that then check the FTP directory and provide FTP access to your WP installation, not to empty folder.
Regards
Olga Barlow
Participant
January 6, 2020 at 10:31
Hello,
Your new questions were moved to new topic https://www.8theme.com/topic/a-few-questions-11/
This topic will be closed because you post new and new questions that are not related to the first problem and it may cause confusion.
Hope for understanding.
Regards
Olga Barlow
Participant
January 6, 2020 at 09:41
Hello,
If you add hashtag in the hashtag input there is no need to use # http://prntscr.com/qjwp18 because it causes issue.
Regards
Olga Barlow
Participant
January 3, 2020 at 16:41
Hello,
Fixed. Check now.
Regards
Olga Barlow
Participant
January 3, 2020 at 12:37
Hello,
Could you provide us with FTP access to check the issue in more detail?
Regards
Olga Barlow
Participant
January 3, 2020 at 12:25
Hello,
We have updated theme and XStore core plugin but still have some js error in console that probably is the reason of the issue. SFTP is also suitable for us. IP of our expert is 176.98.70.175
Also, we found that you have different colors of the categories http://prntscr.com/qiu4fe and pagination http://prntscr.com/qiu51g than we have. So, are you sure that you provided us with link to site where you have the issue? Maybe you sent us link to another copy or something?
Also, we found that you have different colors of the categories http://prntscr.com/qiu4fe and pagination http://prntscr.com/qiu51g than we have. So, are you sure that you provided us with link to site where you have the issue? Maybe you sent us link to another copy or something?
