Forum Replies Created

Viewing 30 posts - 10,291 through 10,320 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 25, 2021 at 09:33

    Hello,

    Check now. We set -165 in settings https://prnt.sc/106c6mu and it looks ok https://prnt.sc/106c7gz

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 25, 2021 at 09:00

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 21:07

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 21:07

    Hello,

    I’m afraid that this is WPBakery 6.6 version error. I have downgraded the plugin till plugin author fix the issue in the new update. Follow WPBakery plugin changelog before update it to new version to make sure that they fixed this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 20:57

    Hello,

    That’s strange. Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 20:55

    Hello,

    Thank you for your warm thoughts! We are grateful that you appreciate the job that we did.
    We wish you to create an awesome site!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 20:52

    Hello,

    You use link in the short description and cut off it using the theme option https://prnt.sc/105vvg0 . Link is broken and break the content below https://prnt.sc/105vu6n
    Either don’t use links in the short description or increase the description length.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 20:45

    Hello,

    1) https://prnt.sc/105vrv6
    2)https://prnt.sc/105vr7x
    3) https://prnt.sc/105vsou

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 19:13

    Hello,

    I deactivated SG Optimizer plugin, activated it again and footer is ok after that. So, I suppose issue was related to the plugin cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 18:52

    Hello,

    1) You added custom code https://prnt.sc/105tqf1 that caused issue with the single product gallery. I removed code and gallery images are ok https://prnt.sc/105tr69
    2) Main single product image does not have a crop option, so it’ can’t be squared. If you want to limit height of the main product image use the code below

    .woocommerce-main-image img {
        max-height: 400px;
        width: auto;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 18:44

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 18:35

    Hello,

    Provide us with temporary WP Dashboard access to your site to check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 18:28

    Hello,

    Try to clear the browser cache. We don’t see the mentioned issue anymore.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 18:22

    Hello,

    You can’t use the Stretch option for the menu static block becasue WPBakery does not calculate the block width correctly if it’s placed in the menu and we can do nothing with this.
    I have added custom class https://prnt.sc/105t8pv to change the color of the mega menu https://prnt.sc/105t90f
    Do you want to make that menu full width?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 18:13

    Hello,

    Ok. But keep this file up to date and if you update theme and find that we made changes in that file then add these changes to your child theme file too.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 18:09

    Hello,

    What plugin do you use to create multi-language site? Contact plugin authors with this question if they have options for their switcher. It’s not related to theme but to that plugin settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 18:05

    Hello,

    We have updated the theme to the latest version and don’t see the issue. Check your product, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 17:08

    Hello,

    Something is wrong with your permalinks settings and Nginx settings https://prnt.sc/105rvcp . Contact your hosting provider to solve the issue.

    Add the below code to fix the titles to Theme Options > Custom CSS

    .content-product .product-title a {
        min-height: 7.5ex;
        line-height: 2.5ex !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 17:04

    Hello,

    Problem caused by your custom code in footer widget area https://prnt.sc/105rst6
    It generates the error https://prnt.sc/105ru4g
    Once I remove the code everything works ok https://prnt.sc/105rtge
    So, contact code author to fix the error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 16:55

    Hello,

    2) Provide us with WP Dashboard access to your site to check the translation issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 16:54

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 16:53

    Hello,

    It’s not the compatibility with the other plugin. It was issue related to our single product builder and sticky section.

    We have fixed the warnings. But if you don’t plan to use variation gallery then it would better to diable option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 16:47

    Hello,

    Could you also unblock Ukraine? We have an international support team and should be able to access your site from these 2 locations to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 16:18

    Hello,

    Provide us with WP Dashboard and FTP access. We’ll check the issue and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 16:09

    Hello,

    Disable cropping https://prnt.sc/105qqjp if you don’t want to crop product images.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 16:07

    Hello,

    Check the drop-down menu now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 15:59

    Hello,

    1), 2) I don’t see the mentioned issue https://prnt.sc/105pydk https://prnt.sc/105pzsu So, your changes work
    3) It’s because of cache. I added recommended cookies to exclude them https://docs.wp-rocket.me/article/875-using-wp-rocket-with-yith-woocommerce-wishlist
    4) You can control the position of the drop-down in the Account settings using Drop-down offset https://gyazo.com/531bec03095a39da5fe30f2e74fb06e4
    5) We’ll improve the design of that area in the next update, anyway if you want to edit styles inspect the element and customize styles according to your needs https://prnt.sc/105qgpi

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 14:59

    Hello,

    If you renew the support period just click at the Reload icon and support period will be synced. Our developers are working on the drop-down menu issue.
    Could you explain in more detail what exactly is not aligned?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 14:31

    Hello,

    You used files generator but did not enable blog styles https://prnt.sc/105on31
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 24, 2021 at 13:56

    Hello,

    Because you edited the first template but created the new one for and used condition to show it for all the products https://prnt.sc/105njyp I removed that new template. Check products now.

    Regards

  • 1 2 3 343 344 345 1,012 1,013 1,014
    Viewing 10,320 results - 10,291 through 10,320 (of 30,391 total)
Viewing 30 posts - 10,291 through 10,320 (of 30,391 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.