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Topic: Bestseller products not working right

teolivier

Participant

February 23, 2021 8:20 am

The products displayed using Products List/Grid widget does not pull the correct items from the database according to real sales we had. You can see the screenshot, in fact none of these products have ever sold and one of them is displayed twice.

Can you please help me fix it.

Regards
Site URL: hidden
Theme version: 7.2.5
WooCommerce version: 5.0.0

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Olga Barlow

Support staff

February 23, 2021 1:11 pm

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

Regards

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teolivier

Participant

February 24, 2021 8:02 am

Please see the details

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support staff only.

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Olga Barlow

Support staff

February 24, 2021 1:34 pm

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

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Olga Barlow

Support staff

February 24, 2021 4:54 pm

Hello,

Check now, please.

Regards

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teolivier

Participant

February 26, 2021 9:46 am

Yes it seems to be working now, may I know what was the issue and how you fixed it?
Thanks

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Olga Barlow

Support staff

February 26, 2021 2:03 pm

Hello,

Problem was related to order by option. Fix will be included in the next theme update.

Regards

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teolivier

Participant

February 28, 2021 11:06 pm

Thanks

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Rose Tyler

Support staff

March 1, 2021 8:24 am

You’re welcome!

Regards

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