Some problem after 7.2.5 - by JFOC - on WordPress WooCommerce support

This topic has 21 replies, 3 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

  • Avatar: JFOC
    JFOC
    Participant
    February 17, 2021 at 08:51

    Hi,
    Some issue after upgrading to 7.2.5:
    1. Off-canvas of quick view background become transparent (previous was white background color)
    2. Product page, the Product tabs are auto-close when expanding from the collapse.

    why everytime you release a new update, causing many problem to the site???

    20 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2021 at 09:05

    Hello,

    1. Clear cache and check one more time. I do not see the problem – https://prnt.sc/zttcqc
    2. Try to disable all the third-party plugins, that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache, and check then.
    Provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: JFOC
    JFOC
    Participant
    February 17, 2021 at 09:06

    1. we have a clear cache already. and what you saw right now is popup, because of off-canvas is troublesome since 7.2.5
    2. why disabled the plugins ? was working fine with 7.2.4.1

    Avatar: JFOC
    JFOC
    Participant
    February 17, 2021 at 12:47

    Again your woo.php error

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 17, 2021 at 22:03

    Hello,

    To fix the style issues go to XStore > Files generator > click Generate file button again.
    Provide us with FTP access to your site to check the issue with the single product tabs and PHP Warning.

    Regards

    Avatar: JFOC
    JFOC
    Participant
    February 18, 2021 at 05:45

    sometimes ago on another topic, I already give you the access details to fixing the PHP Warning (7.2.4.1). Instead of you fixing it, but you did disabled the Variant Gallery settings from the customize

    Avatar: JFOC
    JFOC
    Participant
    February 18, 2021 at 05:46

    Generate file is not fixing problem number 1. I have to add custom CSS to fix this problem instead

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 18, 2021 at 09:46

    Hello,

    Unfortunately, I can’t find correct FTP access https://prnt.sc/zyforo . Could you, please, provide it again?

    Regards

    Avatar: JFOC
    JFOC
    Participant
    February 18, 2021 at 12:42

    hi,
    please try again using this new credential

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 18, 2021 at 14:21

    Hello,

    Could you, please, give access to plugins for our WP Dashboard user?
    I enabled the variation gallery but don’t see the mentioned warning. Could you also tell me your steps to get that warning?

    Regards

    Avatar: JFOC
    JFOC
    Participant
    February 18, 2021 at 16:12

    I am still seeing the error from the error_log
    step:
    open this https://teeindesign.com/product/kaos-ngopi-jalan-terus/

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 18, 2021 at 18:48

    Hello,

    What is the date of that error in your error log? I don’t see new error logs in the WooCommerce logs https://prnt.sc/1002oqb

    What about access to plugins for the WP Dashboard user? Also, we need access to cache plugin settings. We need it to check the issue with the product tabs.

    Regards

    Avatar: JFOC
    JFOC
    Participant
    February 18, 2021 at 19:18

    hi,

    the error happens just before your latest message when open the product page.
    I do not think the error log is recorded in woocommerce log, since the error is from PHP should be recorded in the error_log file.

    By the way I just disabled the cache plugin so you no need to worry about the cache during the testing.

    About the product tabs issue definitely after upgrading to 7.2.5. So I doubt the problem from other plugins.

    If you check and debugging through the chrome dev tools on attribute element changes, your frontend js is changing the CSS element style

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 19, 2021 at 12:51

    Hello,

    Could you provide us with link to your error log file? Because we need to control if our fix future helps with that warning.

    We need to be able to enable/disable XStore Core plugin at least during fixing of the product tabs. Why can’t you allow us access to the Plugins item? Is this a problem for you?

    Regards

    Avatar: JFOC
    JFOC
    Participant
    February 21, 2021 at 20:11

    hi,
    please try again, now you should have access to plugins.

    about the error log file, it is in the root of the webserver won’t be accessible from the web or FTP

    Avatar: JFOC
    JFOC
    Participant
    February 23, 2021 at 05:35

    any feedback??

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 23, 2021 at 18:21

    Hello,

    Take apologies for the delay in answering. I have passed your issue to our developers. I’ll inform you once they fix the problems. We have a lot of requests these days, so it will take some time.

    Regards

    Avatar: JFOC
    JFOC
    Participant
    February 24, 2021 at 04:50

    do you have an ETA ?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 24, 2021 at 12:30

    Hello,

    We have fixed issue with tabs. We are working on the warnings.

    Regards

    Avatar: JFOC
    JFOC
    Participant
    February 24, 2021 at 12:57

    thanks for the tab.
    Its conflict with other plugin or the tab just not work?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 24, 2021 at 16:53

    Hello,

    It’s not the compatibility with the other plugin. It was issue related to our single product builder and sticky section.

    We have fixed the warnings. But if you don’t plan to use variation gallery then it would better to diable option.

    Regards

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