Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
February 24, 2021 at 13:21
Hello,
1) Go to Pages > edit the “Contact us 2” page using Elementor and either edit the elements or remove them https://prnt.sc/105mybb
2) To change the footer Static block go to Appearance > Widgets > Footer widget area and choose the block you want to show https://prnt.sc/105n524 . Don’t use custom footer in the page settings if you don’t want to show it for this page only https://gyazo.com/1e11c2a1b338cd5b529b633eac30c5cd
Regards
Olga Barlow
Participant
February 24, 2021 at 12:54
P.S. don’t use product image for the bg of the column where you placed the product gallery element https://prnt.sc/105mkeq
Regards
Olga Barlow
Participant
February 24, 2021 at 12:46
Hello,
I checked your product and don’t see problem with the product gallery images https://gyazo.com/14640fb6110d4fdf6f93bed49abf201a Could you, please, provide screenshot of the issue and explain in more detail your actions to reproduce the issue?
Regards
Olga Barlow
Participant
February 24, 2021 at 12:30
Hello,
We have fixed issue with tabs. We are working on the warnings.
Regards
Olga Barlow
Participant
February 24, 2021 at 12:22
Hello,
If you add code for the same elements then take into account the priority of styles. Put the code for the smaller devices below the code for the large devices https://prnt.sc/105lvl4
Check your site now.
Olga Barlow
Participant
February 24, 2021 at 12:09
Hello,
Our user does not have permission to create files and directories https://prnt.sc/105lm18
Change the permissions, please.
Regards
Olga Barlow
Participant
February 24, 2021 at 12:03
Hello,
1) Do you plan to use any other mailer instead of the default one? Why did you install WP Mail SMTP plugin?
2) We need FTP access to check if we could add compatibility between the built-in email builder and Points and rewards plugin that you use.
Regards
Olga Barlow
Participant
February 24, 2021 at 11:59
Hello,
Ok, thank you. I have passed your issue to our developers. I’ll inform you once they find the reason of the problem.
Or copy only etheme_breadcrumbs function to child theme functions.php and edit it according to your needs.
Regards
Olga Barlow
Participant
February 24, 2021 at 11:28
Hello,
Problem was caused by additional space in the translation. It generated js error. Check now.
Regards
Olga Barlow
Participant
February 24, 2021 at 11:04
Здравствуйте,
Перейдите в редактирование слайдера и измените дату в шорткоде https://prnt.sc/105k6ie
Всегда рады помочь.
С ув. Ольга
Olga Barlow
Participant
February 24, 2021 at 11:01
Hello,
We checked your IP and it’s not blocked from our side. It looks that something blocks connection from your server side. But we can’t tell you what exactly without ssh access to your server settings.
Regards
Olga Barlow
Participant
February 24, 2021 at 10:58
Hello,
We could fix the issue only if it’s caused by theme code. But if you get the error even with the default theme it means that editing of theme files does not help you because issue caused by something else that is not under theme control. I’m sure that some third-party plugin causes the mentioned issue. Disable them one by one to find out which one and then contact plugin author support to fix the problem.
Feel free to contact us if you face any issues with theme functionality.
Regards
Olga Barlow
Participant
February 24, 2021 at 10:54
Hello,
That issue with the double price was fixed in the last update, so the custom CSS that you got as the temporary solution is not needed anymore. I removed code and the price is ok.
1) NEVER post private information like passwords out of the Private content area https://prnt.sc/105furf . Because it’s available for all the forum visitors if you post it in the main message area.
2) Check your site now.
Regards
Olga Barlow
Participant
February 23, 2021 at 20:55
Hello,
Provide us with correct WP Dashboard access, we need to check the Typography options to help you.
Regards
Olga Barlow
Participant
February 23, 2021 at 20:53
Hello,
Your site is under maintenance mode. Provide us with WP Dashboard access to check the issue.
Regards
Olga Barlow
Participant
February 23, 2021 at 20:52
Hello,
Unfortunately, WooCommerce allows changing the image and gallery only if all the attributes selected.
Regards
Olga Barlow
Participant
February 23, 2021 at 20:51
Здравствуйте,
1) Мы оказываем поддержку на форуме. Вы создаете запрос и мы на него отвечаем. К сожалению у нам нет онлайн чата или поддержки по телефону.
2) У нас есть частично переведенные файлы для русского языка https://github.com/OlgaBarlow/Translation-of-Xstore-theme/tree/master/Xstore/ru_RU
Скачайте эти файлы и поместите в папку wp-content/languages/themes
После этого установите Loco Translate plugin и синхронизируйте файлы с вашим поточным файлом pot. Как это сделать описано тут https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
Далее переводите недостающие строки. Также вам необходимо создать файл перевода для XStore core plugin. Loco Translate > Plugins > XStore Core > нажмите добавить новый перевод, выберите System тип для размещения файлов и нажмите создать. Переведите нужные строки плагина.
С ув. Ольга
Olga Barlow
Participant
February 23, 2021 at 20:44
Hello,
Please, use Lightshot screenshot tool and provide screenshot of the elements that you customize. Also, provide us with link to product where you edit the content.
Regards
Olga Barlow
Participant
February 23, 2021 at 20:15
Hello,
1) Check the products of the complements-alimentaires category now. I added custom code to align titles.
2) I have added custom code to fix the filters area on the diffuseurs category that uses Elementor template. Check it.
3) Go to Pages > edit shop page > enable breadcrumbs, because they are disabled https://prnt.sc/1050mdr
4) I think you need to contact Elementor Pro plugin support if you have questions about their templates. We are able to help you only with our theme settings.
5) To remove the Uncategorised category move all the products from that category to any other, set another category as the default https://prnt.sc/1050s7r and then you’ll be able to remove it.
Regards
Olga Barlow
Participant
February 23, 2021 at 19:37
Hello,
Unfortunately, I can’t log in using the credentials that you provided https://prnt.sc/10500iq
Could you, please, check them and provide the correct one. Also, don’t forget about FTP access to your site. We need it to check the code that could cause the issue.
Regards
Olga Barlow
Participant
February 23, 2021 at 19:34
Hello,
By default, breadcrumbs do not display product titles. Title displayed in content with h1 tag but if you want to move it to breadcrumbs use Static section in the breadcrumbs settings and enable option move title to breadcrumbs https://prnt.sc/104zyim
