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Viewing 30 posts - 3,991 through 4,020 (of 30,391 total)

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Olga Barlow

Participant

November 22, 2021 at 12:06

Hello,

You need to make real order. Test email does not display the necessary information. Besides, try to disable the email builder and check if you have the mentioned information in emails with the default WooCommerce layouts. Provide screenshot of that.

Regards

#309459 Copied In reply to: yith order tracking

Olga Barlow

Participant

November 22, 2021 at 12:03

Hello,

Checked your site and don’t see issue with the images https://gyazo.com/6c986a6bf8a715f78b954603fc3f9346

Regards

#309458 Copied In reply to: Slider Problem on Produkt Page & QUICK VIEW

Olga Barlow

Participant

November 22, 2021 at 12:00

Hello,

We click the site link and opened that. What version of iPhone do you use? Could you try from another device?

Regards

#309457 Copied In reply to: Preloader on Mobile just on home page and some land pages

Olga Barlow

Participant

November 22, 2021 at 11:59

Hello,

Our developers are still working on the Memory issue caused by Brands widgets.

Regards

#309456 Copied In reply to: URGENT! BRAND Page Layout Issue after Theme Upgrade

Olga Barlow

Participant

November 22, 2021 at 11:38

Hello,

Provide us with FTP access to your site, please.

Regards

#309453 Copied In reply to: Question

Olga Barlow

Participant

November 22, 2021 at 11:32

Hello,

Ok. Take our apologies. Probably theme is just not compatible with that plugin.

Regards

#309451 Copied In reply to: Stock error at checkout on XStore theme.

Olga Barlow

Participant

November 22, 2021 at 11:31

Hello,

We did not have the mentioned issue even if the Lazy loading option was enabled. That’s very strange. Provide us with correct WP Dashboard access because the previous one does not work.

Regards

#309450 Copied In reply to: Website loads slow

Olga Barlow

Participant

November 20, 2021 at 00:27

Hello,

Some logs could be in the WooCommerce > Status > Logs.

Regards

#309309 Copied In reply to: WordPress found an error with your theme

Olga Barlow

Participant

November 20, 2021 at 00:22

Hello,

You are welcome.
I see that it’s translated https://prnt.sc/2043uyh

Regards

#309308 Copied In reply to: Problems with the translation with loco translation plugin

Olga Barlow

Participant

November 19, 2021 at 23:50

Hello,

I see errors about missing images only. That can’t be the reason of the problem. Could you, please, provide us with WP Dashboard access to your site and screenshot of the button that requires double click on the home page?

Regards

#309305 Copied In reply to: Clics errores and console errors in the website since new theme

Olga Barlow

Participant

November 19, 2021 at 23:24

Hello,

It’s not related to theme. That editor is the default WP editor. Check this post https://wordpress.stackexchange.com/questions/233450/how-do-you-add-custom-color-swatches-to-all-wysiwyg-editors

Regards

#309299 Copied In reply to: How do I put my own colors in the box where all the others are

Olga Barlow

Participant

November 19, 2021 at 23:14

Hello,

In this case, you can use the Hook element of the Email builder and add that to the place where you want to show the mentioned information and choose the hook you need in the drop-down https://prnt.sc/203ueu0

Regards

Regards

#309298 Copied In reply to: yith order tracking

Olga Barlow

Participant

November 19, 2021 at 23:04

Hello,

Yes, why not. You can make 3 columns row with simple images if you need and add links for your images.

Regards

#309296 Copied In reply to: The main page does not always load to the end

Olga Barlow

Participant

November 19, 2021 at 23:03

Hello,

The browser can’t be the reason of the different prices. Maybe you check the site like logged in and unlogged in user? Do you have the mentioned issue with the Storefront theme? Because our theme should not affect the prices, it uses the default WooCommerce functions to display products.

Regards

#309295 Copied In reply to: SHIPPING problem taxes is different at backend

Olga Barlow

Participant

November 19, 2021 at 22:53

Hello,

Set the final version of the mobile panel for the main language and then provide us with FTP access. We’ll add the code and you’ll be able to check that.

Regards

#309294 Copied In reply to: Can’t find phrases to translate

Olga Barlow

Participant

November 19, 2021 at 22:31

Hello,

You can submit refund request here https://themeforest.net/refund_requests/new
May we know the reason of the refund?

Regards

#309293 Copied In reply to: High usage CPU

Olga Barlow

Participant

November 19, 2021 at 18:50

Hello,

1) What about FTP?
2) So, are all the other links correct for the IT version? Do you want to change the 4th one only?

Regards

#309289 Copied In reply to: Translate custom link in the Mobile Panel

Olga Barlow

Participant

November 19, 2021 at 18:40

Hello,

Use the default header layout as the layout for all the pages and use Multiple headers option to create header for the home page only. I see that you use ClodFlare CDN. I would recommend you to enable dev mode if your site is under development to be able to see your changes. Because CDN caches scripts and styles and you don’t see style changes that you do using Theme Options. Or log in to CF dashboard https://newoptika.com.ua/wp-admin/options-general.php?page=cloudflare#/login and clear cache after your changes to see them.

I have made the default header layout the same like we have for the banners demo and home page header like we have for the default red demo. Clear CDN and plugin caches and check.

Regards

#309288 Copied In reply to: Problem with importing Theme Options in Xstore

Olga Barlow

Participant

November 19, 2021 at 18:14

Hello,

It’s possible to change the title of the cross-sell using translation files if you need it. If you want to remove them or change the position of the Coupon you may copy xstore/woocommerce/cart/cart.php file to child theme and edit that according to your needs.

Regards

#309285 Copied In reply to: Shop issues 2/2: Cart page layout limitations

Olga Barlow

Participant

November 19, 2021 at 17:18

Hello,

We found that issue is caused by the brand widget. You have a lot of products (4000+) and enabled Hide out of stock products from the catalog and looks that it causes an issue because filtering uses a lot of memory. Our developers are looking for a way to improve that. We need some time to find the solution.

Regards

#309279 Copied In reply to: URGENT! BRAND Page Layout Issue after Theme Upgrade

Olga Barlow

Participant

November 19, 2021 at 15:51

Hello,

Check now. The issue was caused by the translation of the key of the option. I removed that translation from the String translator.

Regards

#309274 Copied In reply to: Issue with mobile menu – Cannot save the changes

Olga Barlow

Participant

November 19, 2021 at 15:38

Hello,

FTP is ok for now. But WP Dashboard still does not allow to log in https://prnt.sc/2028djp

Regards

#309272 Copied In reply to: changes eshop : recent view and related products

Olga Barlow

Participant

November 19, 2021 at 15:34

Hello,

1) Go to Static blocks > edit Footer + Copyrights – acroosplay static block and edit footer and copyrights content. We added static block widget to footer widget area (Appearance > Widgets).

2) You can create such many forms you need under Contact > Add new https://prnt.sc/20284fb And then add them to page content using shortcode or Contact form element.

Regards

#309269 Copied In reply to: I can’t access the WPBakery Page Builder

Olga Barlow

Participant

November 19, 2021 at 14:53

Hello,

I checked your site, enabled WP Rocket plugin and don’t see any problems with the categories styles https://prnt.sc/2023bnf
But you use CloudFlare CDN, so maybe I don’t see issue because of CDN cache. Log in to your CF account (check the private content area for link) to allow us to clear the cache.

Regards

Please contact administrator
for this information.

#309263 Copied In reply to: Question

Olga Barlow

Participant

November 19, 2021 at 14:27

Hello,

We did not change anything in site settings. Developers did not start to work on your site.
We just logged in and checked the element to reproduce the issue and that’s all.

Regards

#309259 Copied In reply to: elementor product data settings problem…

Olga Barlow

Participant

November 19, 2021 at 14:24

Hello,

Your images are ok for me https://prnt.sc/2020ev5
As I can see FB timeline is slow https://prnt.sc/2020n97 and also server response time https://prnt.sc/2020s42 https://gtmetrix.com/reduce-initial-server-response-time.html

Regards

#309258 Copied In reply to: Website very slow / critical errors and technical issues

Olga Barlow

Participant

November 19, 2021 at 14:19

Hello,

It looks that your test site is down. Did you move that anywhere?

Regards

#309256 Copied In reply to: Category thumbnails text not aligned well

Olga Barlow

Participant

November 19, 2021 at 14:16

Hello,

Provide us with link to your site, please. Do you use a lot of Products elements on the home page? Did you enable Lazy loading for these elements in the element settings?

Regards

#309255 Copied In reply to: Multiple wc_get_template_part and slow page
Olga Barlow

Participant

November 19, 2021 at 12:34
Hello,

Added below code to child theme style.css

table#dokan_shipping_rates td.checkbox, table#dokan_shipping_rates th.checkbox { display: table-cell; }

Check now, please.

Regards
#309239 Copied In reply to: Dokan new shipping table – some items not shown
Olga Barlow

Participant

November 19, 2021 at 12:23

Hello,

You are welcome.

Regards

#309238 Copied In reply to: back to top button missing for mobile version
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Viewing 4,020 results - 3,991 through 4,020 (of 30,391 total)

Viewing 30 posts - 3,991 through 4,020 (of 30,391 total)

← 1 2 3 … 133 134 135 … 1,012 1,013 1,014 →

Forum Replies Created

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