Forum Replies Created

Viewing 30 posts - 13,081 through 13,110 (of 16,171 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 16:36

    Hello,

    As I see demo data is installed, I just imported demo slider. Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 16:06

    Hello @Massi,

    Please provide us with correct login details to WP Dashboard.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 14:47

    Hello,

    You can edit contact form in the file wp-content/themes/woopress/framework/shortcodes.php (find section “! Contact form” in line 424).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 14:12

    Hello @Massi,

    Have you changed wp-admin panel credentials?
    We can’t log in again.
    Please provide us with correct login details.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 13:33

    Hello,

    As I see the template has been installed. Go to Pages section, the page is called “Cleopatra”. You can set it as your home page in Settings > Reading.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 12:48

    Hello,

    In your screenshot site url is bnnieuw.beautynatura.nl, but you gave us access to the site beautynatura.nl. On this site beautynatura.nl brands aren’t shown even with Twenty Fifteen theme. Please check it and show us screenshots if you see brands titles with default WordPress theme.
    Also specify what theme exactly we should check.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 11:30

    Hello,

    What theme version are you using?
    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 10:53

    Hello,

    We can’t connect to FTP account, there is an error:
    Response: 421 Home directory not available – aborting

    Please check it and provide us with WP Dashboard credentials too.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 10:51

    Hello,

    Please check the description of our theme update:
    http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050
    Pay attention to the files that were deleted:
    DELETED : woopress/woocommerce/order/order-details.php
    DELETED : woopress/woocommerce/myaccount/my-orders.php
    You must delete them from your theme folder too (in wp-content/themes/woopress/woocommerce directory). After that check your page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 10:44

    Hello @Massi,

    Please update all required plugin (you can download them here https://www.8theme.com/download-plugins/ ) and check footer after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 10:32

    Hello,

    I’ve added “!important” in the code.
    Please check products on home page now and clear browser cache before.

    Unfortunately we can’t recreate the issue with images you described. All images have white background.
    Please take our apologies.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 09:56

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 09:56

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 09:54

    Hello,

    As I see you removed Woopress theme. Please install it and reply back to us.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 09:24

    Hello,

    I’ve updated Revolution Slider plugin. Please check the page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 09:13

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 08:08

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 08:04

    Hello,

    Yes, you have to readd variations to your product.
    Please do this.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 07:53

    Hello,

    Please add this code in custom.css to decrease filters font size:

    ul.portfolio-filters a {
        font-size: 13px !important;
    }

    To change title font size use this code:

    .title span {
      font-size: 18px;
    }

    As I see it’s centered.

    I’ve created “Test project” in Portfolio section as it’s shown in our demo. Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 07:43

    Hello,

    This is not related to our theme, but to Yoast SEO plugin. If you disable it the category description will disappear. Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 07:20

    Hello,

    What is your site url?
    Also please give us access to FTP account.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 07:11

    Hello,

    Please provide us with a page where you have issues and give us FTP/WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 07:09

    Hello,

    Please disable WPML plugins and check it yourself.
    When the plugins are deactivated categories are shown properly.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 07:06

    Hello @lugas,

    As I see logo in fixed header is small now:
    http://storage6.static.itmages.com/i/15/0901/h_1441087486_7973663_ad17958e0a.png

    Have you resolved the issue?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 07:03

    Hello,

    Have you made any changes in the theme files?
    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 07:01

    Hello,

    Unfortunately we still can’t access your site, please see screenshot http://storage2.static.itmages.com/i/15/0901/h_1441087251_9864039_beb28084c8.png .
    Your hosting provider should put our IP into white list on a server.
    When it’s done let us know.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 17:44

    Hello,

    Sorry, but I don’t see brands titles with default WordPress theme:
    http://storage8.static.itmages.com/i/15/0831/h_1441039030_9742043_db5b5e0475.png
    So the plugin doesn’t work there too.
    Please take our apologies but we don’t provide support for 3rd-party plugins, especially if they don’t work with default theme.
    You need describe the issue to the plugin authors with more details.

    Tell them that brand titles aren’t shown on product categories pages. Don’t mention our theme, ask them to check it with Twenty Fifteen theme. Don’t copy our answers, describe the problem with your own words, but check attentively the plugin work with Twenty Fifteen theme. If you see issues there too then you have to ask the plugin developers to investigate them.

    Thank you for understanding.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 16:48

    Hello,

    I’ve imported base demo content manually.
    Please check your site now.
    Also I’ve sent all templates versions to your emails address so you’ll be able to import it via Tools > Import > WordPress.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 16:28

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 16:20

    Hello,

    I dona’t see any issues with your site and the menu:
    http://storage7.static.itmages.com/i/15/0831/h_1441034363_4707315_c96ab8127c.png
    What version of IE are you using? Please show us screenshots with the problem.

    Thank you.
    Best regards,
    Jack Richardson.

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    Viewing 13,110 results - 13,081 through 13,110 (of 16,171 total)
Viewing 30 posts - 13,081 through 13,110 (of 16,171 total)
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