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Two theme errors upon activation: Product options don't work

This topic has 12 replies, 4 voices, and was last updated 8 years, 7 months ago ago by Eva Kemp

jasonbatley

Participant

August 31, 2015 at 17:55

I decided to try Legenda to make my site look nicer. Two immediate problems I have that make my site unusable is that the product option to select color of product that used to work perfectly before now has an empty drop down box and also I keep getting a red message appear saying something about 33mb file size upload limit, even though I am not uploading any files

Can you help please? Otherwise I will need a refund.

#83428 Copied

11 Answers

Robert Hall

Support staff

August 31, 2015 at 18:10

Hello,

Could you please clarify with more details what exactly you mean and show us screenshots?
Also please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#83436 Copied

jasonbatley

Participant

August 31, 2015 at 21:01

Hi here is a screencast for my problem – at the beginning of the clip is the storefront theme and then when I activate Legenda the product options vanish.

I have included log in details. Thank you

Please, contact administrator
for this information.

#83475 Copied

Jack Richardson

Support staff

September 1, 2015 at 07:20

Hello,

What is your site url?
Also please give us access to FTP account.

Thank you.
Best regards,
Jack Richardson.

#83523 Copied

jasonbatley

Participant

September 1, 2015 at 11:48

Hi, sorry I forgot to provide the link:

http://screencast.com/t/0sPx7P6pT0

See private content for log in and FTP

Please, contact administrator
for this information.

#83616 Copied

Eva Kemp

Support staff

September 1, 2015 at 14:59

Hello,

You didn’t give us your site link. What site address should we check?
Please provide your domain name.

Regards,
Eva Kemp.

#83666 Copied

jasonbatley

Participant

September 1, 2015 at 15:04

hi, the URL was on the video link that I sent

it is artylyrics.com

#83669 Copied

Jack Richardson

Support staff

September 1, 2015 at 16:54

Hello,

As I see you have this message with Storefront theme for variations:
http://storage2.static.itmages.com/i/15/0901/h_1441122521_6310768_27673716c7.png

I’ve created attributes in Products > Attributes and readded them in product editor for the product http://artylyrics.com/product/30-seconds-to-mars-the-kill/ . Please clear browser cache and check it now.

Best regards,
Jack Richardson.

#83697 Copied

jasonbatley

Participant

September 1, 2015 at 19:06

Hi – that product is not a good example as it is one that I have been messing around with (it’s the first in the list) got to this one: http://artylyrics.com/product/simple-twist-of-fate-bob-dylan-framed-lyrics-wall-art-design/

It works fine in Storefront but not in Legenda – also see screenshot: http://screencast.com/t/oOHdZj9fIqb
I have installed latest version of Legenda so why do I get this error?

Please help

#83738 Copied

Eva Kemp

Support staff

September 2, 2015 at 08:13

Hello,

As I see variations are working fine in that product:
http://storage5.static.itmages.com/i/15/0902/h_1441177803_3484671_a69983121d.png

You shouldn’t worry about those notices. They won’t affect your site at all. We edited Woocommerce files in wp-content/themes/legenda/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.
So you can hide this message or you can fix it by editing the files in wp-content/themes/legenda/woocommerce directory and change the version to the current Woocommerce version that you’re using.

Regards,
Eva Kemp.

#83825 Copied

jasonbatley

Participant

September 2, 2015 at 10:24

Yes, I know it works now, that’s because I had to pay some dude in India $50 to spend 2 hours fixing your theme for me –

as can be seen in the original video I sent you it certainly didn’t work before this:
http://screencast.com/t/0sPx7P6pT0

#83880 Copied

Eva Kemp

Support staff

September 2, 2015 at 12:23

Hello,

So is your issue resolved now?

Regards,
Eva Kemp.

#83940 Copied
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