Cannot install Jewellery theme - by odaiba

This topic has 10 replies, 4 voices, and was last updated 8 years, 7 months ago ago by Robert Hall

  • Avatar: odaiba
    odaiba
    Participant
    August 31, 2015 at 16:08

    I’ve kept installing the Jewellery theme – Cleopatra, after pressing the install , the loading icon came out and after awhile its gone and nothing changed… please advice how to fix this problem, thank you

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    August 31, 2015 at 16:27

    Hello,

    Please provide us with FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: odaiba
    odaiba
    Participant
    September 1, 2015 at 01:39

    Thanks for the reply, please see private content , thank you.

    Please, contact administrator
    for this information.
    Avatar: odaiba
    odaiba
    Participant
    September 1, 2015 at 01:40

    The path to my domain should be under…(private Content)

    Please, contact administrator
    for this information.
    Avatar: odaiba
    odaiba
    Participant
    September 1, 2015 at 07:48

    Please advice how it can be fixed thank you.

    Avatar: Eva
    Eva Kemp
    Support staff
    September 1, 2015 at 09:48

    Hello,

    Unfortunately server configurations blocks automatic import, you have to import template manually via Tools > Import in wp-admin panel. I’ve sent all templates in the archive to your email address.
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: odaiba
    odaiba
    Participant
    September 1, 2015 at 12:48

    Thanks you, I’ve imported the archive you sent me, but nothing seems to have change, am I suppose to do something else in order for the theme to apply on my website?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 13:33

    Hello,

    As I see the template has been installed. Go to Pages section, the page is called “Cleopatra”. You can set it as your home page in Settings > Reading.

    Best regards,
    Jack Richardson.

    Avatar: odaiba
    odaiba
    Participant
    September 1, 2015 at 14:02

    Thanks so much for the help!

    Avatar: Robert Hall
    Robert Hall
    Support staff
    September 1, 2015 at 14:04

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

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The issue related to '‘Cannot install Jewellery theme’' has been successfully resolved, and the topic is now closed for further responses

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