This topic has 10 replies, 4 voices, and was last updated 8 years, 7 months ago ago by Robert Hall
I’ve kept installing the Jewellery theme – Cleopatra, after pressing the install , the loading icon came out and after awhile its gone and nothing changed… please advice how to fix this problem, thank you
Hello,
Please provide us with FTP credentials in Private Content.
Regards,
Robert Hall.
Thanks for the reply, please see private content , thank you.
The path to my domain should be under…(private Content)
Please advice how it can be fixed thank you.
Hello,
Unfortunately server configurations blocks automatic import, you have to import template manually via Tools > Import in wp-admin panel. I’ve sent all templates in the archive to your email address.
Please check it.
Regards,
Eva Kemp.
Thanks you, I’ve imported the archive you sent me, but nothing seems to have change, am I suppose to do something else in order for the theme to apply on my website?
Hello,
As I see the template has been installed. Go to Pages section, the page is called “Cleopatra”. You can set it as your home page in Settings > Reading.
Best regards,
Jack Richardson.
Thanks so much for the help!
Hello,
You’re welcome!
Regards,
Robert Hall.
The issue related to '‘Cannot install Jewellery theme’' has been successfully resolved, and the topic is now closed for further responses