Hi
On my website, when someone tries to renew their password no emails are being sent.
I have tried disabling all plugins, and also tried WP SMTP installation method but neither worked.
All of the other WooCommerce emails are being sent fine, password reset is the only one that seems to be not sending.
Theme and Woocommerce are both latest version as of today.
I’ve browsed the forum but didn’t see a solution. I have included my FTP details as private content.
Look forward to hearing from you,
Thanks
Abhi
Hi Jack
Thanks for your reply.
Ahh I see I sent you the wrong directory FTP details.
Updated details added in private content.
Hi Eva
Thanks for your reply.
The password reset email doesn’t work from the domain.com/my-account/lost-password/ page, which is what most of my customers would use. Direct link in private content.
Could you please test from there and see if that works for you still. I have tried it from that link with 3 different accounts and 3 different email addresses and it doesn’t send any email.
You may need to reset your password as we were in the middle of a brute force attack earlier this morning when you first set up your registration on the site.
Thanks
Abhi
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