Return to previous page

Topic: Product Variations Error

vivianang

Participant

August 26, 2015 2:48 am

Hi, there is a product variation error at my end.
Variations were set correctly and it worked well previously.
However, now I could not select the product variation on my web site and could not add the items into my cart. Was it because of the recent update?
Please Assist.
Site URL: hidden

#82285 copied to clipboard

Like

Stan Russell

Participant

August 26, 2015 9:25 am

Hello vivianang,

please provide us with admin credentials for your site in private content.

Regards,
Stan Russell.

#82328 copied to clipboard

Like

vivianang

Participant

August 31, 2015 3:36 am

Content is visible for topic creator and
support staff only.

#83161 copied to clipboard

Like

Jack Richardson

Support staff

August 31, 2015 8:27 am

Hello,

As I see you have only “Size” attribute in Products > Attributes section. Try to recreate your “Color” variations, but before create “Color” attribute and add its variations there.

Thank you.
Best regards,
Jack Richardson.

#83193 copied to clipboard

Like

vivianang

Participant

September 1, 2015 4:56 am

I have added colour attributions in the products. Does that means that I have to redo the whole variations thing?

Previously, I had colour attributions added to each product and it worked well.

It was after the update that the thing seems to fail.

thank you.

#83510 copied to clipboard

Like

Jack Richardson

Support staff

September 1, 2015 8:04 am

Hello,

Yes, you have to readd variations to your product.
Please do this.

Best regards,
Jack Richardson.

#83535 copied to clipboard

Like