Hello,

We’ll try to add this element in future update.
Sorry for inconveniences.

Best regards,
Jack Richardson.

Hello @Brockway,

Sorry for a long delay.
This is a bug of Ultimate VC Addons plugin. They fixed it in the latest version.
Soon we’ll upload it to this page https://www.8theme.com/download-plugins/ and you’ll be able to download it and update the plugin.

Thank you.
Best regards,
Jack Richardson.

Hello,

I’ve added masterslider shortcode [masterslider id="2"] in Text element instead of “MasterSlider” element.
Please check it now.

Best regards,
Jack Richardson.

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

Hello,

Sorry for inconveniences.
Import issues should be resolved now.
Please try to import templates.

Thank you.
Best regards,
Jack Richardson.

Hello,

1. As I see lightbox window shows proper image:
http://storage3.static.itmages.com/i/15/0902/h_1441176583_7058976_961be029d8.png
Please provide us with a direct page link where you see the issue.

2. Please view a screesnhot http://storage1.static.itmages.com/i/15/0902/h_1441176748_1605840_0166ec229d.png . Isn’t it a correct location that you wrote in the settings?

3. You have to edit header.php file in wp-content/themes/blanco directory. Please show a screenshot how exactly image should be displayed and provide us with FTP credentials and a link to the image.

4. Original image dimensions should be approximately 1000px × 1000px.

Best regards,
Jack Richardson.

Hello,

We didn’t get login details. Please resend them and also give us FTP credentials.

Thank you.
Best regards,
Jack Richardson.

Hello,

1. Go to Pages > edit your home page, open the editor of “[8theme]Product Categories” element in Visual Composer editor and write categories IDs in “Parent ID” field that you want to display.

2. Unfortunately there is no such possibility. Sorry.

Best regards,
Jack Richardson.

Hello @plush,

The issue has been fixed.
Please check Instagram widget now.

Best regards,
Jack Richardson.

Hello,

You’re welcome.

Best regards,
Jack Richardson.

Hello,

Please add this code in “Custom CSS for mobile” section:

.page-heading.bc-type-default .woocommerce-breadcrumb {
   margin-top: 70px !important;
}

Best regards,
Jack Richardson.

Hello,

You need edit the file wp-content/themes/legenda/et-registration.php and delete the code in line 53

<p class="form-row form-row">
<label class=""><?php _e( "Enter your username", ETHEME_DOMAIN ) ?> <span class="required">*</span></label>
<input type="text" name="username" class="text input-text" value="" />
</p>

Also edit the file wp-content/themes/legenda/framework/theme-functions.php and remove the code in line 1193:

$username = esc_sql($_REQUEST['username']);
if(empty($username)) {
$return['status'] = 'error';
$return['msg'] = __( "User name should not be empty.", ETHEME_DOMAIN );
echo json_encode($return);
die();
}

Best regards,
Jack Richardson.

Hello,

You should contact your hosting provider as the errors below are related to server configuration:
Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/lib/php-cgi/session) in Unknown on line 0
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 30720 bytes) in /home/storage/a/e1/f8/typographyca1/public_html/wp-admin/includes/theme.php on line 461
Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/lib/php-cgi/session) in Unknown on line 0

You need set correct session save path in server config file. In this case your hosting provider should assist you.

Thank you.
Best regards,
Jack Richardson.

Hello,

Please take our apologies but you have to create attributes in Products > Attributes section to make them work for variable products.

Sorry for inconveniences.
Best regards,
Jack Richardson.

Hello,

Please show a screenshot of the issue and provide us with WP Dashboard credentials in private content.

Thank you.
Best regards,
Jack Richardson.