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Visual Composer woes - by ajoywebdesign - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson

ajoywebdesign

Participant

September 1, 2015 at 21:47

Hi,

I am trying to figure out what is going on with Visual Composer…

I know you are not responsible for VC, but I was hoping to get some guidance on what may be causing my issue.

I add a new product using the backend editor, and I create my column layout and add a bit of raw HTML at the very top of the product, and then I add the rest of the content to the product. Once I save the product, it refreshes to only show the default text inside of the “Raw HTML” block to say “<p>I am a raw html block. <br/>Click edit button to change this html</p>”

Any ideas?

If I want to edit my product, I have to click into “Classic Mode,” delete the raw HTML, copy it from the live page (using Inspect Element), re-add the raw HTML block, paste the code from the page and modify as needed.

I hope it’s just a bug, and I won’t have to do this every time I want to update a product…

Thank you!

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1 Answer

Jack Richardson

Support staff

September 2, 2015 at 10:16

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

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