Error SecurityError when opening the website…

This topic has 6 replies, 3 voices, and was last updated 8 years, 7 months ago ago by Eva Kemp

  • Avatar: martijntje
    martijntje
    Participant
    September 1, 2015 at 16:53

    Hi there,

    Some of our visitors get the next message when opening the website:

    Uncaught SecurityError: Failed to execute ‘toDataURL’ on ‘HTMLCanvasElement’: Tainted canvases may not be exported.

    It seems to refer to plugins.min.js?ver=4.1.7:1.

    Can you see what is wrong?

    Best regards,

    Martijn

    5 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 17:05

    Hello,

    What is your site url?
    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: martijntje
    martijntje
    Participant
    September 1, 2015 at 19:10

    Hi,

    Thanks for your reply. See ‘private content’ for the data 🙂

    Best regards,

    Martijn

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    September 2, 2015 at 08:18

    Hello,

    Unfortunately we don’t see any errors when visiting your site.
    Are you getting that error too? Please show us a screenshot.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: martijntje
    martijntje
    Participant
    September 2, 2015 at 16:17

    Hi Eva,

    Please see private content for link.

    Best regards,

    Martijn

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    September 2, 2015 at 17:13

    Hello,

    Sorry, but I don’t see that error, only for some images that are missing:
    http://storage6.static.itmages.com/i/15/0902/h_1441210323_7472331_16b975f688.png

    Regards,
    Eva Kemp.

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