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Viewing 30 posts - 13,021 through 13,050 (of 17,794 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    As I see image is shown:
    http://storage4.static.itmages.com/i/15/1021/h_1445410273_2115117_7907d55891.png

    Please try to check the page on other devices.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please disable all 3rd-party plugins and check woocommerce tabs after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Your settings will be saved, but we recommend to create a back up anyway.
    Please do this and get back to us.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please update the theme to the latest version 2.9.2.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please clarify where you see only one word of your title tag.
    Please show a screenshot.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    May we reupload theme files?
    Please create a back up of your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You shouldn’t worry about those notices. They won’t affect your site at all. We edited Woocommerce files in wp-content/themes/idstore/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.
    So you can hide this message or you can fix it by editing the files in wp-content/themes/idstore/woocommerce directory and change the version to the current Woocommerce version that you’re using.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Unfortunately we can’t log in to WP Dashboard with provided wp-admin credentials. Please check them and give us with the correct ones in private content.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve ticked “Enable Custom CSS file” in Blanco – Theme Settings > General, so now custom.css is active. Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    As I see now Checkout page is translated except of some words.
    To translate “Cart subtotal” and “SHIPPING AND HANDLING” strings, you need translate them in the files wp-content/themes/legenda/woocommerce/checkout/review-order.php (line 50) and wp-content/themes/legenda/woocommerce/cart/cart-shipping.php (line 22).
    Also I’ve updated translation files and some words in .po file aren’t translated (Your Account, items, item). Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @sebdicam,

    Please use this code in custom.css:

    @media (max-width: 992px) {.header .menu-icon {
      color: yellow;
    }}

    Sorry, but I don’t see any size changes in the main page. It looks the same as before.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve added the code $locale='es_Es'; in wp-config.php file. Please clear browser cache and check translation now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Did you try to reupload Woocommerce plugin files in wp-content/plugins directory?
    Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with a product link where you can’t add variations.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve installed Revolution Slider plugin and now it’s shown in WP Dashboard. Please check. I installed old plugin version because the latest version gave the error:

    WordPress database error: [Unknown column 'type' in 'where clause']
    select * from wp_pzgr_revslider_sliders where <code>type</code> != 'template' order by id ASC
    
    Fatal error: Uncaught exception 'Exception' with message 'fetch - <b>Unknown column 'type' in 'where clause'</b><br>---<br> Query: select * from wp_pzgr_revslider_sliders where <code>type</code> != 'template' order by id ASC' in /home3/oscaneco/public_html/wp-content/plugins/revslider/includes/framework/functions.class.php:14 Stack trace: #0 /home3/oscaneco/public_html/wp-content/plugins/revslider/includes/framework/db.class.php(26): RevSliderFunctions::throwError('fetch - <b>Unkn...', -1) #1 /home3/oscaneco/public_html/wp-content/plugins/revslider/includes/framework/db.class.php(41): RevSliderDB->throwError('fetch - <b>Unkn...') #2 /home3/oscaneco/public_html/wp-content/plugins/revslider/includes/framework/db.class.php(132): RevSliderDB->checkForErrors('fetch') #3 /home3/oscaneco/public_html/wp-content/plugins/revslider/includes/slider.class.php(2408): RevSliderDB->fetch('wp_pzgr_revslid...', '<code>type</code> != 'temp...', 'id', '', 'ASC') #4 /home3/oscaneco/public_html/wp-content/plugins/revslider/includes/framework/plugin-update.class.php in /home3/oscaneco/public_html/wp-content/plugins/revslider/includes/framework/functions.class.php on line 14

    You have to contact the plugin authors http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments regarding this error. Meanwhile you can use old plugin version.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You have captcha enabled for wp-admin panel, but we don’t have Chinese keyboard to enter the code.
    Could you please temporarily disable it so we can log in?

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve added empty Text widget into “Left Side top bar area”. Please check header now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    May we reupload the theme?
    Please provide us with FTP credentials.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The displaying issue may be caused by old versions of the theme and plugins you’re using. That’s why we recommend you to update everything.
    Before starting update make sure you created back up of the files and database.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please take our apologies but this issue is related to Woocommerce configuration. You have to contact their support. Also check if the problem persists with default WordPress theme Twenty Fifteen.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re using old theme version.
    Please update it to the latest version 2.3 and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Unfortunately it can’t be done. Please take our apologies.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve added this code in Theme Options > Custom CSS > Global Custom CSS:

    .single-product-sidebar .product-brands {
       display: none;
    }

    Please check the page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @iakovoso,

    Please contact your hosting provider and ask them to change PHP Max Input Vars value from 1000 to 5000. After that check the filter.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You have to edit the file wp-content/themes/legenda/header.php and replace the code in line 185 with your content:

    <?php if (class_exists('YITH_WCWL') && etheme_get_option('wishlist_link')): $wl = new YITH_WCWL(array());?>
    							<div class="fl-r wishlist-link">
    								<a href="<?php echo $wl->get_wishlist_url(); ?>"><i class="icon-heart-empty"></i><span><?php _e('Wishlist', ETHEME_DOMAIN) ?></span></a>
    							</div>
    						<?php endif ?>

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 13,021 through 13,050 (of 17,794 total)