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Problem with the installation the Classico theme

This topic has 12 replies, 3 voices, and was last updated 8 years, 7 months ago ago by Eva Kemp

marketiniano

Participant

September 1, 2015 at 20:26

Dear Support,

I tried to install the thema classico, but when I active, the screen it get white, and I can not do anything more, I can only delete the all instalation and do the installation again, I attached the data if you can see:

Kind regards,

Christian.

Please, contact administrator
for this information.

#83753 Copied Theme version: Classico - Responsive WooCommerce Wordpress Theme

11 Answers

Jack Richardson

Support staff

September 2, 2015 at 07:02

Hello,

Your FTP credentials are incorrect. Please check them.

Best regards,
Jack Richardson.

#83798 Copied

marketiniano

Participant

September 2, 2015 at 08:28

Dear Jack,

It is working properly, I copoy the screen of the ftp account.

Kind regards,

Christian.

Please, contact administrator
for this information.

#83831 Copied Theme version: Classico – Responsive WooCommerce WordPress Theme

Jack Richardson

Support staff

September 2, 2015 at 11:13

Hello,

Please view the screenshot what error we’re getting when trying to connect:
http://storage9.static.itmages.com/i/15/0902/h_1441188709_5820757_a282552ccf.png

Login details are incorrect. Could you please reset a password?

Thank you.
Best regards,
Jack Richardson.

#83904 Copied

marketiniano

Participant

September 2, 2015 at 11:40

Hello I enclosed the new pass.

Thanks.

Christian.

Please, contact administrator
for this information.

#83920 Copied

Eva Kemp

Support staff

September 2, 2015 at 15:15

Hello,

Unfortunately we still can’t connect getting the error “Login authentication failed”.
Could you please check FTP credentials once more?

Thank you.
Regards,
Eva Kemp.

#83997 Copied

marketiniano

Participant

September 3, 2015 at 07:54

Dear Support,

The Ftp account is correct (enclosed details), please the type of the encryption you must use “Only use plain FTP (Insecure)”, I am usinf Filezilla, please try with this software, I enclose two screen shots.

estilae.com/ftp-estilae.jpg
http://estilae.com/ftp-estilae-1.jpg

Thanks in advance.

Christian.

Please, contact administrator
for this information.

#84220 Copied

Eva Kemp

Support staff

September 3, 2015 at 10:14

Hello,

Are there any restrictions on a server? Please ask your hosting provider to check it.
Shall we provide our IP address to put it into white list on the server?

Regards,
Eva Kemp.

#84280 Copied

marketiniano

Participant

September 3, 2015 at 13:15

PLease give me your IP address to put it into white list on the server.

Thanks,

Christian.

#84352 Copied

Eva Kemp

Support staff

September 3, 2015 at 14:27

Hello,

IP has been sent to your email address. Please check.

Regards,
Eva Kemp.

#84372 Copied

marketiniano

Participant

September 4, 2015 at 09:22

Dear Support, please try again, the IP was blocked, now is in the whitelist.

Thanks,

Christian.

Please, contact administrator
for this information.

#84551 Copied

Eva Kemp

Support staff

September 4, 2015 at 10:24

Hello,

The problem was caused by Really Simple Captcha plugin. I’ve renamed its folder to “really-simple-captcha_old” in /wp-content/plugins directory. Please check your site now.

Regards,
Eva Kemp.

#84578 Copied
Tagged: classico theme, help, installation problem, resolve issue, troubleshooting, woocommerce, wordpress
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