Error installing visual composer - by lndcarvalho

This topic has 4 replies, 3 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson

  • Avatar: lndcarvalho
    lndcarvalho
    Participant
    September 1, 2015 at 11:54

    Good morning, I downloaded the new version of the theme Legend, but I’m having trouble installing the plugin visual composer, the error appears installing the theme or manually via FTP.

    Could you help me with that, please?

    I need to resolve it as soon as possible.

    I thank your attention.

    Below is the message that appears when I install via ftp

    Warning: session_start () [function.session-start]: open (/ var / lib / php-cgi / session / sess_5i231fqnqdbjl88f22d597i0r3, O_RDWR) failed: No such file or directory (2) in / home / storage / a / e1 / f8 / typographyca1 / public_html / wp-content / plugins / screets-chat / core / fn.init.php on line 164

    Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 232 bytes) in /home/storage/a/e1/f8/typographyca1/public_html/wp-content/plugins/js_composer/include/classes/shortcodes/vc-message.php on line 25

    Warning: Unknown: open (/ var / lib / php-cgi / session / sess_5i231fqnqdbjl88f22d597i0r3, O_RDWR) failed: No such file or directory (2) in Unknown on line 0

    Warning: Unknown: Failed to write session data (files). Please VERIFY que the current setting of session.save_path is correct (/ var / lib / php-cgi / session) in Unknown on line 0

    3 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    September 1, 2015 at 12:15

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: lndcarvalho
    lndcarvalho
    Participant
    September 1, 2015 at 16:13

    Ok, I thank the attention.
    I sent them access to the Private Content

    I am awaiting the return.
    Thank you

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 1, 2015 at 17:03

    Hello,

    You should contact your hosting provider as the errors below are related to server configuration:
    Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/lib/php-cgi/session) in Unknown on line 0
    Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 30720 bytes) in /home/storage/a/e1/f8/typographyca1/public_html/wp-admin/includes/theme.php on line 461
    Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/lib/php-cgi/session) in Unknown on line 0

    You need set correct session save path in server config file. In this case your hosting provider should assist you.

    Thank you.
    Best regards,
    Jack Richardson.

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