Forum Replies Created

Viewing 30 posts - 11,611 through 11,640 (of 16,212 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2015 at 09:41

    Hello,

    Sorry, but I don’t see any issues with products display:
    http://storage3.static.itmages.com/i/15/1014/h_1444812054_4426030_f0c7983dbd.png

    Please clarify how we can replicate the problem.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2015 at 09:38

    Hello,

    If you want to remove footer and header you can select “Blank page” template in the settings for the needed page.

    The issue with menu has been fixed.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2015 at 09:14

    Hello @ginocaron,

    You should add anchors to “Row ID” as described in the documentation:
    https://www.8theme.com/demo/docs/woopress/#!/4_one_page

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2015 at 09:10

    Hello,

    To show right side widget you need use header type where top bar is at the top, not in the menu section.
    Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2015 at 08:27

    Hello,

    I’ve added this css code in custom.css to hide ads blocks:

    .adsbygoogle {
    display: none !important;
    }

    Please clear browser cache and check the blog page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2015 at 08:12

    Hello,

    We’ve checked your site in Safari browser on iPhone 6 and there are no problems with site loading, here is the screenshot http://prntscr.com/8r47mk
    Please clarify version of your phone and Safari browser.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2015 at 08:02

    Hello,

    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also you must update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2015 at 08:01

    Hello,

    Please let us know when the site is online again.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2015 at 08:00

    Hello,

    I’ve removed variable.php file as said in our theme version description http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2015 at 07:54

    Hello,

    “New User Default Role” in WP Dashboard > Settings > General is default WordPress option. If you want to set up “customer” role for your registered users then select this role in the mentioned option. To change user’s role you need do it manually in WP Dashboard > Users.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2015 at 07:50

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2015 at 07:22

    Hello,

    Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 19:07

    Hello @robuto,

    The space has been removed.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 18:50

    Hello,

    We can’t visit your site, there is 404 error:
    http://storage4.static.itmages.com/i/15/1013/h_1444758583_2128742_c0992b28f9.png
    Please check site url is correct.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 18:47

    Hello,

    The problem was caused by missing bracket you forgot to add in the code upper. I’ve edited it and now the code for footer separator works. Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 17:27

    Hello @Michael,

    Is your issue resolved?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 17:26

    Hello,

    Please look at the top of the page:
    http://storage9.static.itmages.com/i/15/1013/h_1444753556_2281652_24b7f0888d.png
    Click “Begin installing plugins” link.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 16:22

    Hello,

    Try to use this css code instead the previous one:

    .test_separator {
        border-bottom: 1px solid red !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 16:18

    Hello,

    The problem is caused by this part ?v=3943d8795e03 that is added to page url. I’ve added it to the site link in Appearance > Menus and one page menu is working now, but page is reloading to scroll to the appropriate section.
    It’s visible with Twenty Fifteen theme too, so it’s not related to our theme.

    You should contact Woocommerce support to find out what that code means and why it’s added only when their plugin is activated.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 16:02

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 15:33

    Hello,

    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 15:30

    Hello,

    Please give us correct WP Dashboard and FTP credentials.
    Also update Woocommerce and other plugins https://www.8theme.com/download-plugins/ .

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 15:28

    Hello,

    1. I’ve installed the font: uploaded it to wp-content/themes/blanco directory and added this code in custom.css file:

    @font-face {
        font-family: Monotype Corsiva Regular;
        src: url(http://www.makiyolens.com/wp-content/themes/blanco/Monotype-Corsiva-Regular.ttf);
    }

    Now font is working fine. Clear browser cache and check.

    2. What exactly is loading in the middle?
    Are you talking about some product? How can we replicate the issue and what exactly we should see as now we can’t find any problems with the site loading on mobile.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 15:13

    Hello,

    FTP account is empty.
    Please check it and give us permissions to view all site files.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 14:26

    Hello,

    Now your site is showing a blank page. Please check the issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 14:24

    Hello,

    Unfortunately we still can’t connect via FTP, getting this error:
    http://storage9.static.itmages.com/i/15/1013/h_1444742621_9213753_bc18da32f2.png

    Are you using any special settings for FileZilla?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 14:18

    Hello,

    I’ve updated the theme and Visual Composer plugin. Please clear browser cache and check the site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 13:57

    Hello,

    Sorry, but we can’t log in.
    Please check the credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 13:18

    Hello,

    I’ve updated plugins.
    Please clear browser cache and check the site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 12:08
  • 1 2 3 387 388 389 539 540 541
    Viewing 11,640 results - 11,611 through 11,640 (of 16,212 total)
Viewing 30 posts - 11,611 through 11,640 (of 16,212 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.