Hello,
Sorry, but I don’t see any issues with products display:
http://storage3.static.itmages.com/i/15/1014/h_1444812054_4426030_f0c7983dbd.png
Please clarify how we can replicate the problem.
Best regards,
Jack Richardson.
Hello,
Sorry, but I don’t see any issues with products display:
http://storage3.static.itmages.com/i/15/1014/h_1444812054_4426030_f0c7983dbd.png
Please clarify how we can replicate the problem.
Best regards,
Jack Richardson.
Hello,
If you want to remove footer and header you can select “Blank page” template in the settings for the needed page.
The issue with menu has been fixed.
Please check.
Best regards,
Jack Richardson.
Hello @ginocaron,
You should add anchors to “Row ID” as described in the documentation:
https://www.8theme.com/demo/docs/woopress/#!/4_one_page
Best regards,
Jack Richardson.
Hello,
To show right side widget you need use header type where top bar is at the top, not in the menu section.
Please try it.
Best regards,
Jack Richardson.
Hello,
I’ve added this css code in custom.css to hide ads blocks:
.adsbygoogle {
display: none !important;
}
Please clear browser cache and check the blog page.
Best regards,
Jack Richardson.
Hello,
We’ve checked your site in Safari browser on iPhone 6 and there are no problems with site loading, here is the screenshot http://prntscr.com/8r47mk
Please clarify version of your phone and Safari browser.
Best regards,
Jack Richardson.
Hello,
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also you must update all required plugins https://www.8theme.com/download-plugins/ .
Don’t forget to create back up of your files and database before starting update process!
Best regards,
Jack Richardson.
Hello,
Please let us know when the site is online again.
Thank you.
Best regards,
Jack Richardson.
Hello,
I’ve removed variable.php file as said in our theme version description http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png .
Best regards,
Jack Richardson.
Hello,
“New User Default Role” in WP Dashboard > Settings > General is default WordPress option. If you want to set up “customer” role for your registered users then select this role in the mentioned option. To change user’s role you need do it manually in WP Dashboard > Users.
Best regards,
Jack Richardson.
Hello,
Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .
Don’t forget to create back up of your files and database before starting update process!
(it’s for Legenda theme but the process is the same).
Best regards,
Jack Richardson.
Hello,
Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.
Best regards,
Jack Richardson.
Hello @robuto,
The space has been removed.
Please check.
Best regards,
Jack Richardson.
Hello,
We can’t visit your site, there is 404 error:
http://storage4.static.itmages.com/i/15/1013/h_1444758583_2128742_c0992b28f9.png
Please check site url is correct.
Best regards,
Jack Richardson.
Hello,
The problem was caused by missing bracket you forgot to add in the code upper. I’ve edited it and now the code for footer separator works. Please clear browser cache and check.
Best regards,
Jack Richardson.
Hello @Michael,
Is your issue resolved?
Best regards,
Jack Richardson.
Hello,
Please look at the top of the page:
http://storage9.static.itmages.com/i/15/1013/h_1444753556_2281652_24b7f0888d.png
Click “Begin installing plugins” link.
Best regards,
Jack Richardson.
Hello,
Try to use this css code instead the previous one:
.test_separator {
border-bottom: 1px solid red !important;
}
Best regards,
Jack Richardson.
Hello,
The problem is caused by this part ?v=3943d8795e03 that is added to page url. I’ve added it to the site link in Appearance > Menus and one page menu is working now, but page is reloading to scroll to the appropriate section.
It’s visible with Twenty Fifteen theme too, so it’s not related to our theme.
You should contact Woocommerce support to find out what that code means and why it’s added only when their plugin is activated.
Best regards,
Jack Richardson.
Hello,
You’re welcome.
Best regards,
Jack Richardson.
Hello,
Please check your site now.
Best regards,
Jack Richardson.
Hello,
Please give us correct WP Dashboard and FTP credentials.
Also update Woocommerce and other plugins https://www.8theme.com/download-plugins/ .
Thank you.
Best regards,
Jack Richardson.
Hello,
1. I’ve installed the font: uploaded it to wp-content/themes/blanco directory and added this code in custom.css file:
@font-face {
font-family: Monotype Corsiva Regular;
src: url(http://www.makiyolens.com/wp-content/themes/blanco/Monotype-Corsiva-Regular.ttf);
}
Now font is working fine. Clear browser cache and check.
2. What exactly is loading in the middle?
Are you talking about some product? How can we replicate the issue and what exactly we should see as now we can’t find any problems with the site loading on mobile.
Thank you.
Best regards,
Jack Richardson.
Hello,
FTP account is empty.
Please check it and give us permissions to view all site files.
Thank you.
Best regards,
Jack Richardson.
Hello,
Now your site is showing a blank page. Please check the issue.
Best regards,
Jack Richardson.
Hello,
Unfortunately we still can’t connect via FTP, getting this error:
http://storage9.static.itmages.com/i/15/1013/h_1444742621_9213753_bc18da32f2.png
Are you using any special settings for FileZilla?
Best regards,
Jack Richardson.
Hello,
I’ve updated the theme and Visual Composer plugin. Please clear browser cache and check the site now.
Best regards,
Jack Richardson.
Hello,
Sorry, but we can’t log in.
Please check the credentials.
Best regards,
Jack Richardson.
Hello,
I’ve updated plugins.
Please clear browser cache and check the site now.
Best regards,
Jack Richardson.
Hello @Mem0rex,
Please refer to these articles:
https://confluence.atlassian.com/display/CONFKB/Unable+to+play+embedded+Mp4+videos+on+iPad+or+iPhone+in+Confluence
http://www.articulate.com/support/presenter-09/mp4-videos-require-a-mime-type-on-your-server-to-play-properly
Best regards,
Jack Richardson.