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EGIFS missing from Legenda Theme - by MCL

This topic has 13 replies, 4 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson

MCL

Participant

October 6, 2015 at 04:19

Hello,

We had to reload our Legenda Theme and when we did the egifs were missing – wishlist icon, sign in icon, cart icon etc.

We have searched our FTP for them and cannot find them. How do we reconnect them?

Thanks

#91569 Copied

12 Answers

Stan Russell

Participant

October 6, 2015 at 07:37

Hello MCL,

please provide us with admin and FTP credentials for your site in private content. We will try to help you.

Regards,
Stan Russell.

#91584 Copied

MCL

Participant

October 6, 2015 at 15:18

Hi,

I have provided FTP login details below in private content.

Thanks!

Please, contact administrator
for this information.

#91806 Copied

Eva Kemp

Support staff

October 6, 2015 at 15:51

Hello,

As I see you’re using old theme version.
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Regards,
Eva Kemp.

#91822 Copied

MCL

Participant

October 6, 2015 at 16:55

Hi Eva,

We experienced the problem I mentioned in my first email after we updated Legenda to the latest version.

Our website was offline for 2 days while we uploaded the backup we made before updating Legenda.

I don’t want to do that again. I don’t understand why we can’t access these simple files. Where are they? How do we reconnect them?

I understand your suggestion to update is a good one but surely we don’t have to update EVERYTHING just to reconnect these egifs?

Please help.

Toby

#91859 Copied

Eva Kemp

Support staff

October 6, 2015 at 18:15

Hello,

May we update the theme for you?
Please provide us with wp-admin panel credentials too.

Thank you.

Regards,
Eva Kemp.

#91883 Copied

MCL

Participant

October 13, 2015 at 04:03

Hi Eva,

We experienced the problem I mentioned in my first email after we updated Legenda to the latest version. Our site was offline for 2 days while we uploaded the backup we made before updating Legenda.

I don’t want to do that again. And I don’t understand why we can’t fix the connection for these simple egif files without updating the entire theme. Where are the egifs? How do we reconnect them?

I understand your suggestion to update is a good one overall but surely we don’t have to update EVERYTHING just to reconnect these egifs?

Please help.

Thanks

#93447 Copied

Jack Richardson

Support staff

October 13, 2015 at 07:53

Hello,

I’ve renamed your old theme version to “legenda_old” in the directory wp-content/themes and uploaded new theme version. Now icons are shown.
Please clear browser cache and check.
If you want to get old version back, just remove the current folder “legenda” rename “legenda_old”.

Best regards,
Jack Richardson.

#93468 Copied

MCL

Participant

October 13, 2015 at 09:55

Jack,

Did you check to see what effect your changes had on our website? Or did you just install the new version of Legenda?

I explained in my message that when we installed the new version of Legenda it corrupted our site and nothing worked.

Now you have done exactly what I said would corrupt our site and NONE of our content is loading on any of the pages. All I can see is the website header. Nothing else loads.

You have not helped.

What I am looking for is to reconnect the egifs. That’s all. Until I can figure out how to install the new Legenda version without corrupting our site I don’t want to install it. I said this in my message too.

Will you help me?

#93510 Copied

Jack Richardson

Support staff

October 13, 2015 at 10:41

Hello,

Please give us correct WP Dashboard credentials.

Best regards,
Jack Richardson.

#93531 Copied

MCL

Participant

October 13, 2015 at 11:07

I’ve put all the WP login details in private content of this message.

Thanks

Please, contact administrator
for this information.

#93537 Copied

MCL

Participant

October 13, 2015 at 12:19

Now I am getting this message:

Fatal error: Call to undefined function is_product() in /home/mclaurenza/public_html/mcldesign.net/wp-content/plugins/woocommerce-recommendation-engine/woocommerce-recommender-hooks.php on line 11

Please tell me what is happening. You have corrupted my website by updating the theme. I think you should explain exactly what you are doing now to fix it.

#93570 Copied

Jack Richardson

Support staff

October 13, 2015 at 13:18

Hello,

I’ve updated plugins.
Please clear browser cache and check the site now.

Best regards,
Jack Richardson.

#93587 Copied
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