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Topic: ajax error when saving Revolution slider

zouking

Participant

October 9, 2015 7:10 am

As above, I’m getting the error ajax error!!! error when saving my slider.

Please advise
Site URL: hidden
Theme version: 2.2
WooCommerce version: na

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Jack Richardson

Support staff

October 9, 2015 7:30 am

Hello,

The problem may be caused to ModSecurity or files permissions on your server.
You should check it with hosting provider.
Also refer to this article:
http://stackoverflow.com/questions/21335557/ajax-error-parsererror-in-wordpress

Best regards,
Jack Richardson.

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zouking

Participant

October 9, 2015 7:40 am

Hi,

I’m at the Slider3, 1st slider.

I’m editing some text on the slider, from Voted change to Rated.

Once i’m done and click on the ‘save’ button on the right side of the browser, then the error appear.

Please refer to screenshot

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Jack Richardson

Support staff

October 9, 2015 7:43 am

Hello,

Did you contact your hosting provider?
Please ask them to investigate this problem as I mentioned in the previous post.

Thank you.

Best regards,
Jack Richardson.

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zouking

Participant

October 13, 2015 11:21 am

Hi,

Contacted them, nothing on their side.

Also added the “Adding define(‘WP_MEMORY_LIMIT’, ‘240M’); to wp-config, still not solved.

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Eva Kemp

Support staff

October 13, 2015 11:54 am

Hello,

Please provide us with FTP credentials.

Regards,
Eva Kemp.

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zouking

Participant

October 13, 2015 2:48 pm

as requested

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Jack Richardson

Support staff

October 13, 2015 3:13 pm

Hello,

FTP account is empty.
Please check it and give us permissions to view all site files.

Thank you.

Best regards,
Jack Richardson.

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zouking

Participant

October 14, 2015 1:20 am

try this

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Eva Kemp

Support staff

October 14, 2015 9:20 am

Hello,

I’ve just updated your slider and got successful message:
http://storage4.static.itmages.com/i/15/1014/h_1444810756_6717792_c260193070.png

Please try to check again.

Regards,
Eva Kemp.

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zouking

Participant

October 14, 2015 4:17 pm

The error only appear when i done any changes to the slides.

If you go into the Slider3, first slide, try editing any text layer and try saving.

That’s where the error appear

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Eva Kemp

Support staff

October 15, 2015 8:40 am

Hello,

I edited a slide and got successful message again: http://storage1.static.itmages.com/i/15/1015/h_1444894702_1643619_7588a68368.png (as you see the first letter was removed). Then I readded the letter and again changes were saved.

So try to check it once more, try to use another browser.

Regards,
Eva Kemp.

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