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Ajax error when saving Revolution slider

This topic has 12 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

zouking

Participant

October 9, 2015 at 07:10

As above, I’m getting the error ajax error!!! error when saving my slider.

Please advise

Please, contact administrator
for this information.

#92658 Copied Theme version: 2.2 WooCommerce version: na

11 Answers

Jack Richardson

Support staff

October 9, 2015 at 07:30

Hello,

The problem may be caused to ModSecurity or files permissions on your server.
You should check it with hosting provider.
Also refer to this article:
http://stackoverflow.com/questions/21335557/ajax-error-parsererror-in-wordpress

Best regards,
Jack Richardson.

#92670 Copied

zouking

Participant

October 9, 2015 at 07:40

Hi,

I’m at the Slider3, 1st slider.

I’m editing some text on the slider, from Voted change to Rated.

Once i’m done and click on the ‘save’ button on the right side of the browser, then the error appear.

Please refer to screenshot

Please, contact administrator
for this information.

#92675 Copied

Jack Richardson

Support staff

October 9, 2015 at 07:43

Hello,

Did you contact your hosting provider?
Please ask them to investigate this problem as I mentioned in the previous post.

Thank you.

Best regards,
Jack Richardson.

#92678 Copied

zouking

Participant

October 13, 2015 at 11:21

Hi,

Contacted them, nothing on their side.

Also added the “Adding define(‘WP_MEMORY_LIMIT’, ‘240M’); to wp-config, still not solved.

#93540 Copied

Eva Kemp

Support staff

October 13, 2015 at 11:54

Hello,

Please provide us with FTP credentials.

Regards,
Eva Kemp.

#93557 Copied

zouking

Participant

October 13, 2015 at 14:48

as requested

Please, contact administrator
for this information.

#93630 Copied

Jack Richardson

Support staff

October 13, 2015 at 15:13

Hello,

FTP account is empty.
Please check it and give us permissions to view all site files.

Thank you.

Best regards,
Jack Richardson.

#93642 Copied

zouking

Participant

October 14, 2015 at 01:20

try this

Please, contact administrator
for this information.

#93728 Copied

Eva Kemp

Support staff

October 14, 2015 at 09:20

Hello,

I’ve just updated your slider and got successful message:
http://storage4.static.itmages.com/i/15/1014/h_1444810756_6717792_c260193070.png

Please try to check again.

Regards,
Eva Kemp.

#93768 Copied

zouking

Participant

October 14, 2015 at 16:17

The error only appear when i done any changes to the slides.

If you go into the Slider3, first slide, try editing any text layer and try saving.

That’s where the error appear

#93903 Copied

Eva Kemp

Support staff

October 15, 2015 at 08:40

Hello,

I edited a slide and got successful message again: http://storage1.static.itmages.com/i/15/1015/h_1444894702_1643619_7588a68368.png (as you see the first letter was removed). Then I readded the letter and again changes were saved.

So try to check it once more, try to use another browser.

Regards,
Eva Kemp.

#94054 Copied
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