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Topic: Update of Woocommerce plugin has removed products!

emmacdudley

Participant

October 13, 2015 9:50 pm

I have just done a woocommerce plugin update and this has removed the products on the product list/detail etc pages!

I am unable to submit a ticket to woocommerce as this is a plugin that came with the theme I purchased and therefore I have not purchased anything through woocommerce to be able to log a ticket with this issue!

Hope you are able to help!
Theme version: Blanco

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Jack Richardson

Support staff

October 14, 2015 7:50 am

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
Also update all required plugins http://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

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emmacdudley

Participant

October 14, 2015 10:02 am

Thank you Jack, you’re being so helpful.

I have now done this but it has caused the pages to break! Not sure why that has happened! How can I resolve this?

Thank you

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Eva Kemp

Support staff

October 14, 2015 10:10 am

Hello,

Could you please show a screenshot of the problem and give us a page link where you see the issue?

Thank you.

Regards,
Eva Kemp.

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emmacdudley

Participant

October 14, 2015 9:31 pm

Sure no problem Eva…I have attached an example of each area it is happening.

It is basically happening in every product category page/product list page and also in every product detail page

http://www.agdental.co.uk/test/product-category/compressed-air/
Product Category/Product List Page

http://www.agdental.co.uk/test/product/bambi-vt150d/
Product Page/Product Detail Page

This was all neatly laid out prior to the update! Hope you can help!

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Jack Richardson

Support staff

October 15, 2015 8:01 am

Hello,

You’re still using old theme version. Please update it as I said in the previous post https://www.8theme.com/topic/update-of-woocommerce-plugin-has-removed-products/#post-93741 .

Best regards,
Jack Richardson.

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emmacdudley

Participant

October 15, 2015 10:39 pm

I am really sorry but I do not see this update? I do not see the notification to say that an update is needed on this theme so presumed this is up-to-date?

Please can you point me in the direction to this update so I can do so.

Thank you

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Jack Richardson

Support staff

October 16, 2015 7:18 am

Hello,

Please check ThemeForest site http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246 . As you can see Blanco latest version is 3.3. Download it from your account and update the theme via FTP.

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

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