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Update of Woocommerce plugin has removed products!

This topic has 8 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Jack Richardson

emmacdudley

Participant

October 13, 2015 at 21:50

I have just done a woocommerce plugin update and this has removed the products on the product list/detail etc pages!

I am unable to submit a ticket to woocommerce as this is a plugin that came with the theme I purchased and therefore I have not purchased anything through woocommerce to be able to log a ticket with this issue!

Hope you are able to help!

#93718 Copied Theme version: Blanco

7 Answers

Jack Richardson

Support staff

October 14, 2015 at 07:50

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#93741 Copied

emmacdudley

Participant

October 14, 2015 at 10:02

Thank you Jack, you’re being so helpful.

I have now done this but it has caused the pages to break! Not sure why that has happened! How can I resolve this?

Thank you

#93782 Copied

Eva Kemp

Support staff

October 14, 2015 at 10:10

Hello,

Could you please show a screenshot of the problem and give us a page link where you see the issue?

Thank you.

Regards,
Eva Kemp.

#93789 Copied

emmacdudley

Participant

October 14, 2015 at 21:31

Sure no problem Eva…I have attached an example of each area it is happening.

It is basically happening in every product category page/product list page and also in every product detail page

http://www.agdental.co.uk/test/product-category/compressed-air/
Product Category/Product List Page

http://www.agdental.co.uk/test/product/bambi-vt150d/
Product Page/Product Detail Page

This was all neatly laid out prior to the update! Hope you can help!

#93994 Copied

Jack Richardson

Support staff

October 15, 2015 at 08:01

Hello,

You’re still using old theme version. Please update it as I said in the previous post https://www.8theme.com/topic/update-of-woocommerce-plugin-has-removed-products/#post-93741 .

Best regards,
Jack Richardson.

#94036 Copied

emmacdudley

Participant

October 15, 2015 at 22:39

I am really sorry but I do not see this update? I do not see the notification to say that an update is needed on this theme so presumed this is up-to-date?

Please can you point me in the direction to this update so I can do so.

Thank you

#94288 Copied

Jack Richardson

Support staff

October 16, 2015 at 07:18

Hello,

Please check ThemeForest site http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246 . As you can see Blanco latest version is 3.3. Download it from your account and update the theme via FTP.

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#94297 Copied
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