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Legenda update problem - by robuto - on WordPress WooCommerce support

This topic has 24 replies, 6 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

robuto

Participant

October 12, 2015 at 17:49

Hi ,

When i try to update my website with the legenda theme, my webpage stays white and the menu doesn’t work anymore. So i can’t update my theme.

It stranges because my page on wordpress stays the same, but the page stays white.(no text and no pictures)

I have the same problem with the visual composer update, i don’t know how can i resolve these update problem.

Regards

#93360 Copied Theme version: Version : 2.6.2 WooCommerce version: Version 2.4.7

23 Answers

Robert Hall

Support staff

October 12, 2015 at 18:17

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.
Also make backup of the site and we’ll try to update.

Regards,
Robert Hall.

#93366 Copied

robuto

Participant

October 12, 2015 at 22:44

Hi, i am sorry i am not native english can you explain me what do you mean by “Please provide us with wp-admin and FTP credentials in Private Content.”

WP admin = admin access to wordpress?

FTP credentials = FTP access to the website ? I can’t give these access there all my websites..

#93436 Copied

Stan Russell

Participant

October 13, 2015 at 07:37

Hello robuto,

you are right. To help you with this problem we need admin login, admin password and
FTP address, FTP login and FTP password for your installation.
Here is explanation about FTP: https://en.wikipedia.org/wiki/File_Transfer_Protocol
We recommend you to enter those credentials in ‘Private Content’ field.

Regards,
Stan Russell.

#93465 Copied

Jack Richardson

Support staff

October 13, 2015 at 07:39

Hello,

Yes, we need admin access to wordpress.
Please create a separate FTP account for us and give access only to one web site.

Best regards,
Jack Richardson.

#93466 Copied

robuto

Participant

October 13, 2015 at 09:29

Ok i send you all in private.
Regards
Thanks

Please, contact administrator
for this information.

#93505 Copied

Jack Richardson

Support staff

October 13, 2015 at 14:18

Hello,

I’ve updated the theme and Visual Composer plugin. Please clear browser cache and check the site now.

Best regards,
Jack Richardson.

#93612 Copied

Roberts

Participant

October 13, 2015 at 16:37

P.S.

Please, contact administrator
for this information.

#93671 Copied

robuto

Participant

October 13, 2015 at 16:43

PV

Please, contact administrator
for this information.

#93673 Copied

Roberts

Participant

October 13, 2015 at 16:52

sorry, wrong topic. Delete please ^

#93674 Copied

Jack Richardson

Support staff

October 13, 2015 at 19:07

Hello @robuto,

The space has been removed.
Please check.

Best regards,
Jack Richardson.

#93702 Copied

robuto

Participant

October 14, 2015 at 01:41

Ok thanks it works.

Please, contact administrator
for this information.

#93729 Copied

robuto

Participant

October 14, 2015 at 01:56

ads problems

Please, contact administrator
for this information.

#93730 Copied
Jack Richardson

Support staff

October 14, 2015 at 08:27
Hello,

I’ve added this css code in custom.css to hide ads blocks:
```
.adsbygoogle {
display: none !important;
}
```
Please clear browser cache and check the blog page.

Best regards,
Jack Richardson.
#93753 Copied
robuto

Participant

October 14, 2015 at 11:02

PM

Please, contact administrator
for this information.

#93795 Copied

robuto

Participant

October 14, 2015 at 11:04

Second PM

Please, contact administrator
for this information.

#93796 Copied

Eva Kemp

Support staff

October 14, 2015 at 13:04

Hello,

I’ve added the code only for Blog page in CSS block of Visual Composer editor:
http://storage4.static.itmages.com/i/15/1014/h_1444824067_6590295_8edd35ea32.png
Please clear browser cache and check now.

You need add “more” tag to show “Read more” button:
https://www.8theme.com/blog/using-read-more-button-on-wordpress-blog/

Regards,
Eva Kemp.

#93836 Copied

robuto

Participant

October 15, 2015 at 09:25

Private message

Please, contact administrator
for this information.

#94070 Copied

Eva Kemp

Support staff

October 15, 2015 at 10:22

Hello,

As I see you added ads code in posts:
http://storage1.static.itmages.com/i/15/1015/h_1444900819_3139939_2dec7df336.png
Remove it if you don’t want to show advertising.

Regards,
Eva Kemp.

#94101 Copied

robuto

Participant

October 15, 2015 at 11:05

private

Please, contact administrator
for this information.

#94120 Copied
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