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Topic: Help why some product list some product go down

Tagged: woocommerce

ericsonluciano

Participant

October 7, 2015 9:22 am

Please see this images here the image. (dropbox)

i’m not sure why this happen after editing some product then the grid become crazy and some product is missing. and grid some product go to side and the footer also affected.

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Jack Richardson

Support staff

October 7, 2015 9:39 am

Hello,

Please provide us with WP Dashboard credentials in private content and show a page where you have issues.

Best regards,
Jack Richardson.

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ericsonluciano

Participant

October 7, 2015 9:43 am

i already provided.

Content is visible for topic creator and
support staff only.

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Brian Johnson

Member

October 7, 2015 10:50 am

Hello,

As I see you’re using old theme version.
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins http://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Regards,
Brian Johnson

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ericsonluciano

Participant

October 14, 2015 7:23 am

hi we already fixed with desktop now we have problem with ipad 2 some product go down and not grid. please help us my team don’t want to update the theme first because it will be launched soon. please check the link Donewell Website

almost all category is broken but on google chome app there is no problem? so what the problem of this?

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Jack Richardson

Support staff

October 14, 2015 9:41 am

Hello,

Sorry, but I don’t see any issues with products display:
http://storage3.static.itmages.com/i/15/1014/h_1444812054_4426030_f0c7983dbd.png

Please clarify how we can replicate the problem.

Best regards,
Jack Richardson.

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ericsonluciano

Participant

October 14, 2015 9:52 am

how about the portrait i think this is from internet access also. but just weird i can’t screenshot to show it maybe tomorrow.

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Jack Richardson

Support staff

October 14, 2015 11:11 am

Hello,

We don’t see any issues on mobile devices too:
http://storage4.static.itmages.com/i/15/1014/h_1444817437_8386089_df82d70532.png

Please make a screenshot and show it to us.

Best regards,
Jack Richardson.

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Topic: Help why some product list some product go down

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Topic: Help why some product list some product go down

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